Articlediamond2022

Effect of Online Training on Employee Engagement During the COVID-19 Era

Mariam Hashem · Elizabeth Kassab Sfeir · Hussin Hejase · Ale Jose Hejase

22 citations0/0 files storedAsian Business Research

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Human Resource Development and Performance Evaluation Employee Performance and Management Job Satisfaction and Organizational Behavior

Abstract

Employee engagement and training and development (T&D) are widely used terms nowadays, especially in the business world. Researchers and studies show that T&D influences the engagement of the employees. However, amid a dynamic environment full of change, studies need to follow suit and assess the impact of change too. Therefore, as the COVID-19 pandemic has arisen, new studies are needed in this era. Motivated by this reason, this study focuses on the "Effect of Online Training on Employee Engagement during COVID-19 Era (Remote Working)". It aims at exploring and investigating whether there is a link between online training and engagement by using the Towers Perrin-ISR Model of engagement which contains three components cognitive thinking, affective feeling, and behavioral acting components. This research uses a quantitative, deductive, and positivist approach. A structured questionnaire is designed and administered to a sample of 54 administrative employees at five different universities in Lebanon. It consists of 20 questions related to the chosen employee engagement model with five demographic factors. Statistical analysis was performed using the Statistical Product and Service Solutions, SPSS version 25. Descriptive statistics, Cronbach alpha, cross-tabulations, factor analysis, and regression analysis are applied. Results found did not find a statistically significant relationship between employee engagement and online training. However, an alternative model resulted in emphasizing the importance of having well-prepared institutions that foster their values, culture, and respect for the employees leading to a successful relationship and causing the acceptance and success of online training. This study is concluded within certain limitations and recommendations for future work as presented in this paper.

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References

1995The need to belong: Desire for interpersonal attachments as a fundamental human motivation.2001Job Burnout 2004School Engagement: Potential of the Concept, State of the Evidence 2004Job demands, job resources, and their relationship with burnout and engagement: a multi‐sample study 2000Research Methods for Business Students 2006Antecedents and consequences of employee engagement 2004The psychological conditions of meaningfulness, safety and availability and the engagement of the human spirit at work 1999A Handbook of Human Resource Management Practice

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