SZodixStudyAcademic Library
ShelvesOpen access
Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated
Der Zusammenhang zwischen Kundenzufriedenheit und Kundenbindung
8 references·1 citing·32 second hop
Der Zusammenhang zwischen Kundenzufriedenheit und Kundenbindung (1998)Der Zusammenhang zwischen Kundenzufrieden…Advances in Consumer Research (2025)Advances in Consumer ResearchKonsumentenverhalten (2019)KonsumentenverhaltenKundenzufriedenheit: Konzepte- Methoden- Erfahrungen (2008)Kundenzufriedenheit: Konzepte…Journal of economic psychology (1995)Journal of economic psychologyEuropean Journal of Marketing (1992)European Journal of MarketingOrganizational behavior and human performance (1984)Organizational behavior and h…Advances in Consumer Research (1983)Advances in Consumer ResearchConceptualization and Measurement of Consumer Satisfaction and Dissatisfaction (1978)Conceptualization and Measure…Der Zusammenhang zwischen Kundennähe, Kundenzufriedenheit und Kundenbindung sowie deren Erfolgswirkungen (2011)Der Zusammenhang zwischen Kun…Alternatives, Frames, and Relative Prices: A Broader View of Rational Choice Theory (1993)Shortcuts Versus Encyclopedias: Information and Voting Behavior in California Insurance Reform Elections (1994)Maxims or myths of beauty? A meta-analytic and theoretical review. (2000)Der Zusammenhang zwischen Kundenzufriedenheit und Kundenbindung (2005)The Evolutionary Psychology of Facial Beauty (2005)Is Green the New Black? Reflections on a Green Commodity Discourse (2010)Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)From Intentions to Actions: A Theory of Planned Behavior (1985)Intelligent Business Processes in CRM (2017)Models of Consumer Satisfaction Formation: An Extension (1988)Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses (1990)A Longitudinal Analysis of the Impact of Service Changes on Customer Attitudes (1991)The measurement of service quality: a new P‐C‐P attributes model (1997)What Drives Customer Loyalty with Complaint Resolution? (1999)Global Warming’s “Six Americas Short Survey”: Audience Segmentation of Climate Change Views Using a Four Question Instrument (2018)Kundennähe, Kundenzufriedenheit und Kundenbindung bei Dienstleistungsunternehmen (1998)Measuring tourist judgment on service quality (1999)The Service Provider Switching Model (SPSM) (1999)An Examination of the Determinants of Entertainment Vacationers’ Intentions to Revisit (2001)VALUE, SATISFACTION AND BEHAVIORAL INTENTIONS IN AN ADVENTURE TOURISM CONTEXT (2009)Inductive Measures of Psychological Climate (1991)Personnel/Human Resources Management: A Political Influence Perspective (1991)Developing Customer Orientation among Service Employees (1992)The Chain of Effects from Brand Trust and Brand Affect to Brand Performance: The Role of Brand Loyalty (2001)Electronic word-of-mouth via consumer-opinion platforms: What motivates consumers to articulate themselves on the Internet? (2004)Bibliometric Methods in Management and Organization (2014)Gender differences in German consumer decision‐making styles (2004)Consumers’ Willingness to Pay for Sustainable Seafood Made in Europe (2017)Customer Contributions to Quality: A Different View of the Customer-Oriented Firm (1996)Destination Image, Self-Congruity, and Travel Behavior: Toward an Integrative Model (2000)What is Interactivity and is it Always Such a Good Thing? Implications of Definition, Person, and Situation for the Influence of Interactivity on Advertising Effectiveness (2002)
this work references cited by second hop

References

  • 2025Advances in Consumer Research13,264 cited
  • 1983Advances in Consumer Research2,879 cited
  • 2019Konsumentenverhalten782 cited
  • 1984Organizational behavior and human performance717 cited
  • 1978Conceptualization and Measurement of Consumer Satisfaction and Dissatisfaction493 cited
  • 1995Journal of economic psychology406 cited
  • 1992European Journal of Marketing322 cited
  • 2008Kundenzufriedenheit: Konzepte- Methoden- Erfahrungen244 cited

Cited by

  • 2011Der Zusammenhang zwischen Kundennähe, Kundenzufriedenheit und Kundenbindung sowie deren Erfolgswirkungen30 cited

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work