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Der Zusammenhang zwischen Kundenzufriedenheit und Kundenbindung · Study

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ChapterDer Zusammenhang zwischen Kundenzufriedenheit und Kundenbindung

Christian Homburg1998

Chapter1998

Der Zusammenhang zwischen Kundenzufriedenheit und Kundenbindung

Christian Homburg · Annette Giering · Frederike Hentschel

41 citations·0/0 files stored·Gabler Verlag eBooks

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Customer Service Quality and Loyalty Consumer Behavior and Marketing Influence Customer churn and segmentation

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References

2025Advances in Consumer Research 1983Advances in Consumer Research 2019Konsumentenverhalten 1984Organizational behavior and human performance 1978Conceptualization and Measurement of Consumer Satisfaction and Dissatisfaction 1995Journal of economic psychology 1992European Journal of Marketing 2008Kundenzufriedenheit: Konzepte- Methoden- Erfahrungen

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2011Der Zusammenhang zwischen Kundennähe, Kundenzufriedenheit und Kundenbindung sowie deren Erfolgswirkungen

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2005Der Zusammenhang zwischen Kundenzufriedenheit und Kundenbindungchapter · 7 shared references 1999Der Zusammenhang zwischen Kundenzufriedenheit und Kundenbindungchapter · 6 shared references 1998Kundennähe, Kundenzufriedenheit und Kundenbindung bei Dienstleistungsunternehmenchapter · 4 shared references 1999The Service Provider Switching Model (SPSM)article · 3 shared references 2011Expectation–Confirmation Theory in Information System Research: A Review and Analysischapter · 3 shared references 2007Attendee-based brand equityarticle · 3 shared references

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Year1998

Typechapter

Published1998-01-01

VenueGabler Verlag eBooks

Languagede

Citations41

Files0 public / 0

ShelfCustomer Service Quality and Loyalty

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doi10.1007/978-3-322-99638-1_4

openalex_workW4300769401

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