Entrepreneurial behaviors that shape performance in small family and non-family hotels during times of crisis

Rafał Kusa · Marcin Suder · Belém Barbosa · Beata Glinka · Joanna Duda

41 citations0/0 files storedInternational Entrepreneurship and Management Journal

No readable copy stored yet — this record is metadata only.

No open-access location is known for this record yet.

Literature note Cite in a project Citation map

Family Business Performance and Succession Entrepreneurship Studies and Influences Migration, Ethnicity, and Economy

Abstract

Abstract Recent economic and public health crises have posed important challenges to family businesses – particularly those in the hospitality sector. While sustaining a business, performance becomes critical; there is insufficient knowledge on the use of entrepreneurial behaviors in mitigating the impact of a crisis by family businesses. To help fill this gap, this study explores the configurations of entrepreneurial behaviors that lead to improved performance in small firms under crisis market conditions – particularly, risk-taking, innovativeness, proactiveness, flexibility, and digitalization. This study employs fuzzy-set qualitative comparative analysis (fsQCA). The sample consists of 117 one- and two-star Polish hotels that are comprised of both family and non-family businesses. The data was collected in November and December 2021. The results confirm the core role of risk-taking, proactiveness, and flexibility in increasing the performance of these small firms. However, performance outcomes depend on the configurations of the firms; differences between family and non-family businesses stood out. In family hotels, risk-taking is accompanied by flexibility as a core factor, and digitalization does not play an important role in achieving higher performance. Overall, these results contribute to the literature on organizational entrepreneurship (especially entrepreneurial orientation) as well as family business crisis management in the tourism sector. These findings offer implications for managers by indicating combinations of entrepreneurial behaviors that can help foster business performance.

Paper brief

Loading…

Cite this work

Citation unavailable for this work.

BibTeX RIS CSL-JSON

No public copy is stored for this record, so only the metadata is cited.

Citations in this library

Citation map →

Stored only when both papers are in the corpus — 41 citations exist upstream.

References

1996Clarifying the Entrepreneurial Orientation Construct and Linking It To Performance 1989Strategic management of small firms in hostile and benign environments 2011Building Better Causal Theories: A Fuzzy Set Approach to Typologies in Organization Research 2008Redesigning Social Inquiry 1989The Comparative Method: Moving Beyond Qualitative and Quantitative Strategies 2009Entrepreneurial Orientation and Business Performance: An Assessment of past Research and Suggestions for the Future 2009Configurational Comparative Methods: Qualitative Comparative Analysis (QCA) and Related Techniques 1999Defining the Family Business by Behavior

Cited by

2024The quest for sustainability – green transformational leadership towards green performance: a time-lagged study – symmetric and asymmetric analysis 2023Digitalization in Entrepreneurship: Unveiling the Motivational and Demographic Influences towards Sustainable Digital Sales Strategies 2023Understanding the use of travel and restaurant platforms through the UTAUT2 model 2025Mediating or moderating? Innovative approach to the role of flexibility in the relationship between entrepreneurial orientation and firm growth under different market conditions

Explore the map →

Papers that cite the same references — the relational fallback while embeddings are still backfilling.

Imported from OpenAlex (CC0) — nothing here is generated.