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Factores determinantes de la calidad del servicio del transporte público de pasajeros en un Terminal Terrestre Municipal del Perú
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Factores determinantes de la calidad del servicio del transporte público de pasajeros en un Terminal Terrestre Municipal del Perú (2022)Factores determinantes de la calidad del …CALIDAD DEL SERVICIO DE TRANSPORTE URBANO BASADO EN PERCEPCIONES DE LOS USUARIOS, TRUJILLO – 2019 (2020)CALIDAD DEL SERVICIO DE TRANS…ANALYSIS OF PUBLIC TRANSPORT USERS’ SATISFACTION USING QUALITY FUNCTION DEPLOYMENT: BELGRADE CASE STUDY (2018)ANALYSIS OF PUBLIC TRANSPORT …Trip characteristics as the determinants of intention to shift to rail transport among private motor vehicle users in Kuala Lumpur, Malaysia (2017)Trip characteristics as the d…Towards the Development of Quality Standards for Public Transport Service in Developing Countries: Analysis of Public Transport Users’ Behavior (2017)Towards the Development of Qu…Assessment of Passenger Satisfaction with Public Bus Transport Services: A Case Study of Lucknow City (India) (2016)Assessment of Passenger Satis…Urban infrastructure in Latin America and the Caribbean: public policy priorities (2015)Urban infrastructure in Latin…Exploring public transport service quality: the case of mini-bus taxi service in South Africa (2015)Exploring public transport se…Drivers of customer satisfaction with public transport services (2015)Drivers of customer satisfact…La motivación de los empleados en bibliotecas a través de la teoría de las expectativas (2014)La motivación de los empleado…Factores de calidad del servicio en el transporte público de pasajeros: estudio de caso de la ciudad de Toluca, México (2010)Factores de calidad del servi…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)A Conceptual Model of Service…Informalidad y calidad del servicio en el transporte público urbano en los exteriores del Mall Plaza (2025)Informalidad y calidad del se…Vínculo entre calidad del transporte público y bienestar universitario en Perú (2024)Vínculo entre calidad del tra…A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)Delivering quality service: balancing customer perceptions and expectations (1990)A National Customer Satisfaction Barometer: The Swedish Experience (1992)Enjoying loyalty: The relationship between service quality, customer satisfaction, and behavioral intentions in public transit (2016)Travel satisfaction with public transport: Determinants, user classes, regional disparities and their evolution (2016)What influences satisfaction and loyalty in public transport? 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(1979)Service Quality and Passengers’ Loyalty of Public Transportation Companies (2021)A mixed-methods investigation of older adults’ public transit use and travel satisfaction (2023)India’s public transportation system: the repercussions of COVID-19 (2023)Transit capacity and quality of service manual (2003)Urban Transit: Operations, Planning and Economics (2006)Performance indicators for an objective measure of public transport service quality (2012)Approach Methodology for Comprehensive Assessing the Public Passenger Transport Timetable Performances at a Regional Scale (2019)The Usage of Public Transport and Impact of Satisfaction in the European Union (2020)Quality of public transportation based on the multi-criteria approach and from the perspective of user's satisfaction level: A case study in a Brazilian city (2021)Uncovering the Distribution of Motorists' Preferences for Travel Time and Reliability (2005)The demand for public transport: The effects of fares, quality of service, income and car ownership (2006)Urban form, travel time, and cost relationships with tour complexity and mode choice (2007)Sustainable Urban Transport Planning Considering Different Stakeholder Groups by an Interval-AHP Decision Support Model (2018)Gender and Age Do Matter: Exploring the Effect of Passengers’ Gender and Age on the Perception of Light Rail Transit Service Quality in Kuala Lumpur, Malaysia (2021)Towards sustainable transport policy framework: A rail-based transit system in Klang Valley, Malaysia (2021)Juran on Leadership For Quality (1989)The Behavioral Consequences of Service Quality (1996)A three-phase QFD-based framework for identifying key passenger needs to improve satisfaction with the seat of high-speed rail in China (2020)Multivariate analysis of public transport quality: a case study in a medium-sized Brazilian city (2022)QFD-Based Research on Sustainable User Experience Optimization Design of Smart Home Products for the Elderly: A Case Study of Smart Refrigerators (2022)Diagnóstico del servicio de transporte de taxis y buses en el contexto de la economía popular y solidaria (2025)
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References

  • 1985A Conceptual Model of Service Quality and Its Implications for Future Research22,085 cited
  • 2015Drivers of customer satisfaction with public transport services304 cited
  • 2017Towards the Development of Quality Standards for Public Transport Service in Developing Countries: Analysis of Public Transport Users’ Behavior59 cited
  • 2015Urban infrastructure in Latin America and the Caribbean: public policy priorities54 cited
  • 2017Trip characteristics as the determinants of intention to shift to rail transport among private motor vehicle users in Kuala Lumpur, Malaysia53 cited
  • 2015Exploring public transport service quality: the case of mini-bus taxi service in South Africa32 cited
  • 2018ANALYSIS OF PUBLIC TRANSPORT USERS’ SATISFACTION USING QUALITY FUNCTION DEPLOYMENT: BELGRADE CASE STUDY31 cited
  • 2016Assessment of Passenger Satisfaction with Public Bus Transport Services: A Case Study of Lucknow City (India)27 cited
  • 2010Factores de calidad del servicio en el transporte público de pasajeros: estudio de caso de la ciudad de Toluca, México15 cited
  • 2020CALIDAD DEL SERVICIO DE TRANSPORTE URBANO BASADO EN PERCEPCIONES DE LOS USUARIOS, TRUJILLO – 20195 cited
  • 2014La motivación de los empleados en bibliotecas a través de la teoría de las expectativas3 cited

Cited by

  • 2024Vínculo entre calidad del transporte público y bienestar universitario en Perú3 cited
  • 2025Informalidad y calidad del servicio en el transporte público urbano en los exteriores del Mall Plaza

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2 cited