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Return insurance in a competitive market: Benefiting the high-quality or low-quality retailer?
16 references·7 citing·51 second hop
Return insurance in a competitive market: Benefiting the high-quality or low-quality retailer? (2022)Return insurance in a competitive market:…Extracting values from consumer returns: The role of return-freight insurance for competing e-sellers (2022)Extracting values from consum…Signaling Quality with Return Insurance: Theory and Empirical Evidence (2021)Signaling Quality with Return…Return shipping insurance: Free versus for-a-fee? (2021)Return shipping insurance: Fr…Offering return-freight insurance or not: Strategic analysis of an e-seller's decisions (2021)Offering return-freight insur…When should the e-tailer offer complimentary return-freight insurance ? (2020)When should the e-tailer offe…Consumer Return Policies in Omnichannel Operations (2020)Consumer Return Policies in O…Consumer return policies in competitive markets: An operations perspective (2018)Consumer return policies in c…Design for the pricing strategy of return-freight insurance based on online product reviews (2017)Design for the pricing strate…Compete in Price or Service?—A Study of Personalized Pricing and Money Back Guarantees (2017)Compete in Price or Service?—…Money-Back Guarantees: Helping the Low-Quality Retailer (2012)Money-Back Guarantees: Helpin…Quality Disclosure Formats in a Distribution Channel (2009)Quality Disclosure Formats in…Optimal Restocking Fees and Information Provision in an Integrated Demand-Supply Model of Product Returns (2009)Optimal Restocking Fees and I…Consumer Returns Policies and Supply Chain Performance (2008)Consumer Returns Policies and…Managing Dissatisfaction (1998)Managing DissatisfactionSignaling Quality with a Money-Back Guarantee: The Role of Transaction Costs (1995)Signaling Quality with a Mone…Product and Price Competition in a Duopoly (1988)Product and Price Competition…Strategic choices in live-streaming e-commerce: Balancing live-streaming selling mode and return-freight insurance strategy (2025)Strategic choices in live-str…Navigating Live Streaming: Retailers’ Strategies in Online–Offline Competition (2025)Navigating Live Streaming: Re…Sales pricing models based on returns: Bundling vs. add-on (2024)Sales pricing models based on…Reusable packaging adoption in e-commerce markets with green consumers: An evolutionary game analysis (2024)Reusable packaging adoption i…Return strategies and channel pricing in omni-channel retail considering heterogeneous customer perceptions (2024)Return strategies and channel…Managing physical inventory and return policies for omnichannel retailing (2024)Managing physical inventory a…Pricing for different return policies in an online marketplace considering appeasement during a post-return out-of-stock (2023)Pricing for different return …The Informational Role of Warranties and Private Disclosure about Product Quality (1981)Defensive Marketing Strategy by Customer Complaint Management: A Theoretical Analysis (1987)A Consumer-Side Experimental Examination of Signaling Theory: Do Consumers Perceive Warranties as Signals of Quality? (1993)Contingent Pricing to Reduce Price Risks (2004)Twenty Years of Service Guarantee Research (2008)An Alternative Explanation of Consumer Product Returns from the Postpurchase Dissonance and Ecological Marketing Perspectives (2014)Advertising as Information (1974)Price and Advertising Signals of Product Quality (1986)The Voice of the Customer (1993)Marketing Models of Service and Relationships (2006)Promotional Chat on the Internet (2006)Firm Strategies in the “Mid Tail” of Platform-Based Retailing (2011)Good News and Bad News: Representation Theorems and Applications (1981)Online Consumer Review: Word-of-Mouth as a New Element of Marketing Communication Mix (2008)Competitive and Collaborative Quality and Warranty Management in Supply Chains (2011)Inducing Consumer Online Reviews Via Disclosure (2018)Who Wants Consumers to Be Informed? Facilitating Information Disclosure in a Distribution Channel (2018)Monopolistic Competition with Outside Goods (1979)Supply Chain Coordination with Contracts (2003)Closed-Loop Supply Chain Models with Product Remanufacturing (2004)The Option Value of Returns: Theory and Empirical Evidence (2009)Closed‐Loop Supply Chains: A Critical Review, and Future Research* (2012)Browse‐and‐Switch: Retail‐Online Competition under Value Uncertainty (2013)Time Value of Commercial Product Returns (2006)Price competition and co-operation in a duopoly closed-loop supply chain (2014)Online and offline retailing: What we know and directions for future research (2022)Pricing and sales-effort analysis of dual-channel supply chain with channel preference, cross-channel return and free riding behavior based on revenue-sharing contract (2022)An Economic Theory of Democracy. (1958)The Economics of Product Variety: A Survey (1990)The Effect of Competition on Recovery Strategies (2006)Green product design in supply chains under competition (2016)Integration of Online and Offline Channels in Retail: The Impact of Sharing Reliable Inventory Availability Information (2012)Omnichannel Retail Operations with Buy-Online-and-Pick-up-in-Store (2016)Offline Showrooms in Omnichannel Retail: Demand and Operational Benefits (2017)The Effect of Multi-Channel and Omni-Channel Retailing on Physical Stores (2018)Optimal pricing and remanufacturing mode in a closed-loop supply chain of WEEE under government fund policy (2020)Resale or agency sale? Equilibrium analysis on the role of live streaming selling (2022)Optimal Pricing and Return Policies for Perishable Commodities (1985)Supply Chain Coordination Under Channel Rebates with Sales Effort Effects (2002)Reverse logistics and closed-loop supply chain: A comprehensive review to explore the future (2014)Online and Offline Information for Omnichannel Retailing (2016)Marketplace or Reseller? (2014)Agency Selling or Reselling? Channel Structures in Electronic Retailing (2015)Marketplace, Reseller, or Hybrid: Strategic Analysis of an Emerging E‐Commerce Model (2018)Product returns management: a comprehensive review and future research agenda (2021)Understanding product returns: A systematic literature review using machine learning and bibliometric analysis (2021)Exploring the role of artificial intelligence in building production resilience: learnings from the COVID-19 pandemic (2022)Job Market Signaling (1973)Signaling Games and Stable Equilibria (1987)The impact of cross-selling on managing consumer returns in omnichannel operations (2022)Optimal return shipping insurance policy with consumers' anticipated regret (2023)
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References

  • 1988Product and Price Competition in a Duopoly809 cited
  • 2008Consumer Returns Policies and Supply Chain Performance462 cited
  • 1995Signaling Quality with a Money-Back Guarantee: The Role of Transaction Costs442 cited
  • 2020Consumer Return Policies in Omnichannel Operations263 cited
  • 2009Optimal Restocking Fees and Information Provision in an Integrated Demand-Supply Model of Product Returns261 cited
  • 2012Money-Back Guarantees: Helping the Low-Quality Retailer200 cited
  • 1998Managing Dissatisfaction153 cited
  • 2009Quality Disclosure Formats in a Distribution Channel152 cited
  • 2021Signaling Quality with Return Insurance: Theory and Empirical Evidence106 cited
  • 2021Offering return-freight insurance or not: Strategic analysis of an e-seller's decisions95 cited
  • 2017Compete in Price or Service?—A Study of Personalized Pricing and Money Back Guarantees81 cited
  • 2020When should the e-tailer offer complimentary return-freight insurance ?69 cited
  • 2017Design for the pricing strategy of return-freight insurance based on online product reviews56 cited
  • 2021Return shipping insurance: Free versus for-a-fee?48 cited
  • 2022Extracting values from consumer returns: The role of return-freight insurance for competing e-sellers

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45 cited
  • 2018Consumer return policies in competitive markets: An operations perspective35 cited
  • Cited by

    • 2024Reusable packaging adoption in e-commerce markets with green consumers: An evolutionary game analysis32 cited
    • 2024Sales pricing models based on returns: Bundling vs. add-on22 cited
    • 2024Managing physical inventory and return policies for omnichannel retailing15 cited
    • 2024Return strategies and channel pricing in omni-channel retail considering heterogeneous customer perceptions14 cited
    • 2025Navigating Live Streaming: Retailers’ Strategies in Online–Offline Competition13 cited
    • 2023Pricing for different return policies in an online marketplace considering appeasement during a post-return out-of-stock13 cited
    • 2025Strategic choices in live-streaming e-commerce: Balancing live-streaming selling mode and return-freight insurance strategy12 cited