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Consumer engagement with self-driving cars: a theory of planned behavior-informed perspective
16 references·2 citing·42 second hopsampled
Consumer engagement with self-driving cars: a theory of planned behavior-informed perspective (2022)Consumer engagement with self-driving car…What drives people to accept automated vehicles? Findings from a field experiment (2018)What drives people to accept …The roles of initial trust and perceived risk in public’s acceptance of automated vehicles (2018)The roles of initial trust an…Customer engagement in service (2017)Customer engagement in serviceCustomer engagement and the relationship between involvement, engagement, self-brand connection and brand usage intent (2017)Customer engagement and the r…Using PLS path modeling in new technology research: updated guidelines (2016)Using PLS path modeling in ne…S-D logic–informed customer engagement: integrative framework, revised fundamental propositions, and application to CRM (2016)S-D logic–informed customer e…Customer engagement: the construct, antecedents, and consequences (2016)Customer engagement: the cons…Consumer Brand Engagement in Social Media: Conceptualization, Scale Development and Validation (2014)Consumer Brand Engagement in …A Generalized Multidimensional Scale for Measuring Customer Engagement (2014)A Generalized Multidimensiona…Exploring customer brand engagement: definition and themes (2011)Exploring customer brand enga…Customer Engagement (2011)Customer EngagementDo it right this time: The role of employee service recovery performance in customer-perceived justice and customer loyalty after service failures. (2007)Do it right this time: The ro…Technology Readiness Index (Tri) (2000)Technology Readiness Index (T…The Behavioral Consequences of Service Quality (1996)The Behavioral Consequences o…The theory of planned behavior (1991)The theory of planned behaviorPerceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology (1989)Perceived Usefulness, Perceiv…Which corporate social responsibility (CSR) approach optimizes customer engagement behavior? The role of customer-brand identification, brand love, and social communication (2025)Which corporate social respon…Impact of self‐esteem and self‐gifting on masstige purchase intentions (2024)Impact of self‐esteem and sel…Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)Self-efficacy mechanism in human agency. (1982)User Acceptance of Computer Technology: A Comparison of Two Theoretical Models (1989)A Theoretical Extension of the Technology Acceptance Model: Four Longitudinal Field Studies (2000)User Acceptance of Information Technology: Toward A Unified View1 (2003)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Measuring Service Quality: A Reexamination and Extension (1992)The Different Roles of Satisfaction, Trust, and Commitment in Customer Relationships (1999)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Understanding Customer Experience Throughout the Customer Journey (2016)Naturalistic inquiry (1985)Basics of Qualitative Research (1992)Exchange and Power in Social Life (2017)Instagram and YouTube bloggers promote it, why should I buy? How credibility and parasocial interaction influence purchase intentions (2019)Coefficient Alpha and the Internal Structure of Tests (1951)On the Evaluation of Structural Equation Models (1988)An Attitudinal Model of Technology-Based Self-Service: Moderating Effects of Consumer Traits and Situational Factors (2002)Choosing among Alternative Service Delivery Modes: An Investigation of Customer Trial of Self-Service Technologies (2005)An Updated and Streamlined Technology Readiness Index (2014)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Social media marketing efforts of luxury brands: Influence on brand equity and consumer behavior (2016)The role of live streaming in building consumer trust and engagement with social commerce sellers (2018)Self-efficacy: Toward a unifying theory of behavioral change. (1977)Consumer Acceptance and Use of Information Technology: Extending the Unified Theory of Acceptance and Use of Technology1 (2012)Flow: the psychology of optimal experience (1990)The Commitment-Trust Theory of Relationship Marketing (1994)Evolving to a New Dominant Logic for Marketing (2003)Consumer engagement in a virtual brand community: An exploratory analysis (2011)Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives (1999)A new criterion for assessing discriminant validity in variance-based structural equation modeling (2014)Partial Least Squares Structural Equation Modeling (2017)When to use and how to report the results of PLS-SEM (2018)Assessing measurement model quality in PLS-SEM using confirmatory composite analysis (2019)Development and validation of brief measures of positive and negative affect: The PANAS scales. (1988)Development and validation of brief measures of positive and negative affect: The PANAS scales. (1988)Toward a theory of customer engagement marketing (2016)Digital Content Marketing's Role in Fostering Consumer Engagement, Trust, and Value: Framework, Fundamental Propositions, and Implications (2018)Scientific procedures and rationales for systematic literature reviews (SPAR‐4‐SLR) (2021)The Strength of Weak Ties (1973)Foundations of social theory (1990)Social media marketing strategy: definition, conceptualization, taxonomy, validation, and future agenda (2020)
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References

  • 1991The theory of planned behavior90,729 cited
  • 1989Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology68,271 cited
  • 1996The Behavioral Consequences of Service Quality11,994 cited
  • 2016Using PLS path modeling in new technology research: updated guidelines7,156 cited
  • 2011Customer Engagement3,657 cited
  • 2000Technology Readiness Index (Tri)3,320 cited
  • 2014Consumer Brand Engagement in Social Media: Conceptualization, Scale Development and Validation3,261 cited
  • 2016Customer engagement: the construct, antecedents, and consequences1,760 cited
  • 2011Exploring customer brand engagement: definition and themes1,335 cited
  • 2016S-D logic–informed customer engagement: integrative framework, revised fundamental propositions, and application to CRM1,000 cited
  • 2018The roles of initial trust and perceived risk in public’s acceptance of automated vehicles844 cited
  • 2014A Generalized Multidimensional Scale for Measuring Customer Engagement713 cited
  • 2018What drives people to accept automated vehicles? Findings from a field experiment634 cited
  • 2007Do it right this time: The role of employee service recovery performance in customer-perceived justice and customer loyalty after service failures.549 cited

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  • 2017Customer engagement and the relationship between involvement, engagement, self-brand connection and brand usage intent519 cited
  • 2017Customer engagement in service498 cited
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    • 2025Which corporate social responsibility (CSR) approach optimizes customer engagement behavior? The role of customer-brand identification, brand love, and social communication26 cited
    • 2024Impact of self‐esteem and self‐gifting on masstige purchase intentions21 cited