A psychometric evaluation of the applicability of LibQUAL+® in a developing country perspective in Bangladesh

S.M. Zabed Ahmed · Md. Zahid Hossain Shoeb

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Library Science and Information Literacy Library Science and Information Web and Library Services

Abstract

Purpose The purpose of this paper is to assess the psychometric validity of the LibQUAL+® instrument in a developing country context in Bangladesh. Design/methodology/approach This study adopted a paper-version of the original LibQUAL 22 core-items to survey library users' perceptions of minimum, desired and perceived levels of service quality of university libraries in Bangladesh. The survey accumulated a total of 544 valid responses over a period of two weeks. The means and standard deviations for each service item were computed for the three service levels. The confirmatory factor analysis (CFA) was used to test the original three-factorial structure and to assess the psychometric validity of the LibQUAL instrument. A one-factor CFA and separate CFAs by gender and user group on perceived services were conducted to determine the original three-factor structure of LibQUAL scale. Exploratory factor analyses (EFAs) were also performed on the perceived scores to examine the potential factor structure of the scale. The descriptive statistics including EFAs and the CFA models were performed through IBM® SPSS® Statistics and IBM® SPSS® Amos, respectively. Findings The findings of this paper showed that all perceived services fell below the minimum scores. The confirmatory factor analyses found poor model fits for the original three-factor solution of the LibQUAL scale. The EFA results also showed no factorial structure similar to the original LibQUAL dimensions. The findings exhibited a low psychometric quality of LibQUAL in academic library settings in Bangladesh. Originality/value This study is the first of its kind to empirically examine the psychometric validity of the LibQUAL scale in a developing country perspective in Bangladesh.

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References

1981Evaluating Structural Equation Models with Unobservable Variables and Measurement Error 1994Reassessment of Expectations as a Comparison Standard in Measuring Service Quality: Implications for Further Research 1996Changing the concept and measure of service quality in academic libraries 1998Explaining User Satisfaction with Academic Libraries: Strategic Implications 2001Users’ Hierarchical Perspectives on Library Service Quality: A “LibQUAL+” Study 2001Psychometric Properties of Scores from the Web-Based LibQUAL+ Study of Perceptions of Library Service Quality 2007Library Users’ Service Desires: A LibQUAL+ Study 2012An analysis of service quality in academic libraries using LibQUAL scale

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2025Psychometric integrity of the LibQUAL+® dimensions in university library in Assam, India: a confirmatory factor analysis using lavaan

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