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Study of Educational Service Quality in Mongolian Universities
16 references·0 citing·43 second hop
Study of Educational Service Quality in Mongolian Universities (2022)Study of Educational Service Quality in M…HEISQUAL: A modern approach to measure service quality in higher education institutions (2020)HEISQUAL: A modern approach t…Higher education service quality, student satisfaction and loyalty (2019)Higher education service qual…A Theories-in-Use Approach to Building Marketing Theory (2019)A Theories-in-Use Approach to…Negative word of mouth can be a positive for consumers connected to the brand (2017)Negative word of mouth can be…The Mediating Role of Perceived Value on the Relationship between Service Quality and Customer Satisfaction: Evidence from Indonesian Airline Passengers (2016)The Mediating Role of Perceiv…SERVQUAL: Measuring Higher Education Service Quality in Thailand (2014)SERVQUAL: Measuring Higher Ed…Using SERVQUAL to assess the quality of e-learning experience (2011)Using SERVQUAL to assess the …Fifteen Years of Quality in Higher Education (2010)Fifteen Years of Quality in H…Service Quality and Student Satisfaction: A Case Study at Private Higher Education Institutions (2009)Service Quality and Student S…A review of twenty years of SERVQUAL research (2009)A review of twenty years of S…Expectations and perceptions in airline services: An analysis using weighted SERVQUAL scores (2007)Expectations and perceptions …The role of emotional satisfaction in service encounters (2004)The role of emotional satisfa…A SERVQUAL and QFD approach to total quality education (2004)A SERVQUAL and QFD approach t…The contribution of emotional satisfaction to consumer loyalty (2001)The contribution of emotional…A framework for the dimensions of quality in higher education (1996)A framework for the dimension…Attractive Quality and Must-Be Quality (1984)Attractive Quality and Must-B…Coefficient Alpha and the Internal Structure of Tests (1951)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Comparing alternative instruments to measure service quality in higher education (2009)Service quality in higher education (2009)Does e-learning service quality influence e-learning student satisfaction and loyalty? Evidence from Vietnam (2019)Structural equation modeling in practice: A review and recommended two-step approach. (1988)Service quality: beyond cognitive assessment (2005)The role of emotion in explaining consumer satisfaction and future behavioural intention (2008)From recreation to responsibility: Increasing environmentally responsible behavior in tourism (2019)A Service Quality Model and its Marketing Implications (1984)The Behavioral Consequences of Service Quality (1996)A Study of Experiential Quality, Experiential Value, Experiential Satisfaction, Theme Park Image, and Revisit Intention (2014)Quality of Service in Public Transport Based on Customer Satisfaction Surveys: A Review and Assessment of Methodological Approaches (2014)Evaluating service quality of airline industry using hybrid best worst method and VIKOR (2017)Review of Psychometric theory (2nd ed.). (1979)A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)Relationship quality as a predictor of B2B customer loyalty (2006)Destination attachment: Effects on customer satisfaction and cognitive, affective and conative loyalty (2009)Testing the dimensionality of place attachment and its relationships with place satisfaction and pro-environmental behaviours: A structural equation modelling approach (2012)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Alternative measures of service quality: a review (2008)Developing e-service quality scales: A literature review (2010)Service quality, consumer satisfaction and loyalty in hospitals: Thinking for the future (2016)Research methods for business: A skill building approach (1993)Students as customers in higher education: reframing the debate (2016)The effects of service quality on student loyalty: the mediating role of student satisfaction (2016)Defining Quality (1993)Regulating higher education: Quality assurance and neo-liberal managerialism in higher education—A critical introduction (2014)Definitions of Quality in Higher Education: A Synthesis of the Literature (2015)Unravelling quality culture in higher education: a realist review (2016)THE DISCOVERY OF GROUNDED THEORY: STRATEGIES FOR QUALITATIVE RESEARCH. By Barney G. Glaser and Anselm L. Strauss. Chicago: Aldine Publishing Company, 1967. 271 pp. $6.75 (1968)Naturalistic inquiry (1985)The Commitment-Trust Theory of Relationship Marketing (1994)The Coronavirus crisis in B2B settings: Crisis uniqueness and managerial implications based on social exchange theory (2020)Learning from Data: An Empirics-First Approach to Relevant Knowledge Generation (2022)Online influencer marketing (2022)How to make product development projects more successful by integrating Kano's model of customer satisfaction into quality function deployment (1998)The Process of Customer Engagement: A Conceptual Framework (2008)Gain more insight from your PLS-SEM results (2016)Measuring web-based service quality (2002)The development of HEdPERF: a new measuring instrument of service quality for the higher education sector (2005)International students' decision‐making process (2006)
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References

  • 1984Attractive Quality and Must-Be Quality3,436 cited
  • 2009A review of twenty years of SERVQUAL research896 cited
  • 2001The contribution of emotional satisfaction to consumer loyalty649 cited
  • 2019A Theories-in-Use Approach to Building Marketing Theory395 cited
  • 2010Fifteen Years of Quality in Higher Education381 cited
  • 1996A framework for the dimensions of quality in higher education349 cited
  • 2009Service Quality and Student Satisfaction: A Case Study at Private Higher Education Institutions335 cited
  • 2004The role of emotional satisfaction in service encounters327 cited
  • 2007Expectations and perceptions in airline services: An analysis using weighted SERVQUAL scores312 cited
  • 2004A SERVQUAL and QFD approach to total quality education259 cited
  • 2014SERVQUAL: Measuring Higher Education Service Quality in Thailand240 cited
  • 2011Using SERVQUAL to assess the quality of e-learning experience218 cited
  • 2016The Mediating Role of Perceived Value on the Relationship between Service Quality and Customer Satisfaction: Evidence from Indonesian Airline Passengers179 cited
  • 2019Higher education service quality, student satisfaction and loyalty164 cited
  • 2020HEISQUAL: A modern approach to measure service quality in higher education institutions

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142 cited
  • 2017Negative word of mouth can be a positive for consumers connected to the brand127 cited
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