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When and how sales manager feedback contributes to sales performance: the role of emotional labor and cross-selling
16 references·0 citing·39 second hop
When and how sales manager feedback contributes to sales performance: the role of emotional labor and cross-selling (2023)When and how sales manager feedback contr…The Job Demands–Resources model: Challenges for future research (2011)The Job Demands–Resources mod…The Job Demands‐Resources model: state of the art (2007)The Job Demands‐Resources mod…Development and Validation of an Internationally Reliable Short-Form of the Positive and Negative Affect Schedule (PANAS) (2007)Development and Validation of…Job demands, job resources, and their relationship with burnout and engagement: a multi‐sample study (2004)Job demands, job resources, a…WHEN "THE SHOW MUST GO ON": SURFACE ACTING AND DEEP ACTING AS DETERMINANTS OF EMOTIONAL EXHAUSTION AND PEER-RATED SERVICE DELIVERY. (2003)WHEN "THE SHOW MUST GO ON": S…The social consequences of expressive suppression. (2003)The social consequences of ex…The benefits of being present: Mindfulness and its role in psychological well-being. (2003)The benefits of being present…Emotional Labor and Burnout: Comparing Two Perspectives of “People Work” (2002)Emotional Labor and Burnout: …The job demands-resources model of burnout. (2001)The job demands-resources mod…Within-group agreement, non-independence, and reliability: Implications for data aggregation and analysis. (2000)Within-group agreement, non-i…Organizational Citizenship Behaviors: A Critical Review of the Theoretical and Empirical Literature and Suggestions for Future Research (2000)Organizational Citizenship Be…Emotional regulation in the workplace: A new way to conceptualize emotional labor. (2000)Emotional regulation in the w…An empirical examination of self-reported work stress among U.S. managers. (2000)An empirical examination of s…The Management of Customer-Contact Service Employees: An Empirical Investigation (1996)The Management of Customer-Co…RELATIONS BETWEEN WORK GROUP CHARACTERISTICS AND EFFECTIVENESS: IMPLICATIONS FOR DESIGNING EFFECTIVE WORK GROUPS (1993)RELATIONS BETWEEN WORK GROUP …Emotional Labor in Service Roles: The Influence of Identity (1993)Emotional Labor in Service Ro…Intrinsic Motivation and Self-Determination in Human Behavior (1985)Stress, social support, and the buffering hypothesis. (1985)The need to belong: Desire for interpersonal attachments as a fundamental human motivation. (1995)Towards a model of work engagement (2008)Linking job demands and resources to employee engagement and burnout: A theoretical extension and meta-analytic test. (2010)Job demands–resources theory: Taking stock and looking forward. (2016)The Presentation of Self in Everyday Life. 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References

  • 2001The job demands-resources model of burnout.13,574 cited
  • 2003The benefits of being present: Mindfulness and its role in psychological well-being.13,438 cited
  • 2007The Job Demands‐Resources model: state of the art12,956 cited
  • 2004Job demands, job resources, and their relationship with burnout and engagement: a multi‐sample study9,290 cited
  • 2000Organizational Citizenship Behaviors: A Critical Review of the Theoretical and Empirical Literature and Suggestions for Future Research5,889 cited
  • 2000Within-group agreement, non-independence, and reliability: Implications for data aggregation and analysis.3,573 cited
  • 2000Emotional regulation in the workplace: A new way to conceptualize emotional labor.3,497 cited
  • 1993Emotional Labor in Service Roles: The Influence of Identity3,271 cited
  • 2007Development and Validation of an Internationally Reliable Short-Form of the Positive and Negative Affect Schedule (PANAS)2,394 cited
  • 2002Emotional Labor and Burnout: Comparing Two Perspectives of “People Work”2,356 cited
  • 2003WHEN "THE SHOW MUST GO ON": SURFACE ACTING AND DEEP ACTING AS DETERMINANTS OF EMOTIONAL EXHAUSTION AND PEER-RATED SERVICE DELIVERY.2,283 cited
  • 1993RELATIONS BETWEEN WORK GROUP CHARACTERISTICS AND EFFECTIVENESS: IMPLICATIONS FOR DESIGNING EFFECTIVE WORK GROUPS2,200 cited
  • 2000An empirical examination of self-reported work stress among U.S. managers.2,152 cited

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  • 1996The Management of Customer-Contact Service Employees: An Empirical Investigation1,920 cited
  • 2011The Job Demands–Resources model: Challenges for future research1,421 cited
  • 2003The social consequences of expressive suppression.1,400 cited
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