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Direct and indirect effect of word-of-mouth with the moderation of ethnocentrism
16 references·0 citing·48 second hopsampled
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A Concep…Talk of the Network: A Complex Systems Look at the Underlying Process of Word-of-Mouth (2001)Talk of the Network: A Comple…Relational Benefits in Services Industries: The Customer's Perspective (1998)Relational Benefits in Servic…Customer Satisfaction and Word of Mouth (1998)Customer Satisfaction and Wor…The Commitment-Trust Theory of Relationship Marketing (1994)The Commitment-Trust Theory o…Price Perceptions and Consumer Shopping Behavior: A Field Study (1993)Price Perceptions and Consume…Relationships between Providers and Users of Market Research: The Dynamics of Trust within and between Organizations (1992)Relationships between Provide…Measuring Service Quality: A Reexamination and Extension (1992)Measuring Service Quality: A …On the Evaluation of Structural Equation Models (1988)On the Evaluation of Structur…Consumer Ethnocentrism: Construction and Validation of the CETSCALE (1987)Consumer Ethnocentrism: Const…Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Evaluating Structural Equatio…A Theory of Cognitive Dissonance (1957)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Economic Action and Social Structure: The Problem of Embeddedness (1985)Social Structure and Competition in Interfirm Networks: The Paradox of Embeddedness (1997)Trust and TAM in Online Shopping: An Integrated Model1 (2003)A Paradigm for Developing Better Measures of Marketing Constructs (1979)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)The Behavioral Consequences of Service Quality (1996)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Understanding Customer Experience Throughout the Customer Journey (2016)The Strength of Weak Ties (1973)Structural equation modeling in practice: A review and recommended two-step approach. 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(1992)The Different Roles of Satisfaction, Trust, and Commitment in Customer Relationships (1999)Consumer Trust, Value, and Loyalty in Relational Exchanges (2002)Understanding Relationship Marketing Outcomes (2002)Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)Understanding Attitudes and Predicting Social Behavior (1980)The Measurement of Destination Image: An Empirical Assessment (1993)Assessing Measurement Invariance in Cross‐National Consumer Research (1998)Country as brand, product, and beyond: A place marketing and brand management perspective (2002)Comparative fit indexes in structural models. (1990)An Examination of the Nature of Trust in Buyer-Seller Relationships (1997)The Chain of Effects from Brand Trust and Brand Affect to Brand Performance: The Role of Brand Loyalty (2001)A General Approach to Confirmatory Maximum Likelihood Factor Analysis (1969)Intraclass Reliability Estimates: Testing Structural Assumptions (1974)Significance tests and goodness of fit in the analysis of covariance structures. (1980)A new criterion for assessing discriminant validity in variance-based structural equation modeling (2014)When to use and how to report the results of PLS-SEM (2018)Simultaneous Factor Analysis in Several Populations (1971)An assessment of the use of partial least squares structural equation modeling in marketing research (2011)PLS-SEM: Indeed a Silver Bullet (2011)Two new Later Stone Age sites from the Final Pleistocene in the Falémé Valley, eastern Senegal (2024)
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References

  • 1981Evaluating Structural Equation Models with Unobservable Variables and Measurement Error113,385 cited
  • 1988On the Evaluation of Structural Equation Models26,445 cited
  • 1994The Commitment-Trust Theory of Relationship Marketing23,031 cited
  • 1992Measuring Service Quality: A Reexamination and Extension10,896 cited
  • 1992Relationships between Providers and Users of Market Research: The Dynamics of Trust within and between Organizations4,584 cited
  • 2007A trust-based consumer decision-making model in electronic commerce: The role of trust, perceived risk, and their antecedents3,825 cited
  • 1987Consumer Ethnocentrism: Construction and Validation of the CETSCALE3,046 cited
  • 1998Relational Benefits in Services Industries: The Customer's Perspective2,347 cited
  • 2011Determinants of consumer engagement in electronic word-of-mouth (eWOM) in social networking sites2,132 cited
  • 1998Customer Satisfaction and Word of Mouth2,111 cited
  • 2012The impact of electronic word-of-mouth communication: A literature analysis and integrative model2,006 cited
  • 2001Talk of the Network: A Complex Systems Look at the Underlying Process of Word-of-Mouth1,997 cited
  • 1993Price Perceptions and Consumer Shopping Behavior: A Field Study1,815 cited
  • 2011Why people use social networking sites: An empirical study integrating network externalities and motivation theory

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1,616 cited
  • 2004The Price is Unfair! A Conceptual Framework of Price Fairness Perceptions1,537 cited
  • 2005Customer perceptions of e‐service quality in online shopping1,355 cited
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