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Sustainability in Logistics Service Quality: Evidence from Agri-Food Supply Chain in Ukraine
16 references·1 citing·45 second hop
Sustainability in Logistics Service Quality: Evidence from Agri-Food Supply Chain in Ukraine (2023)Sustainability in Logistics Service Quali…Innovation-oriented dynamic capabilities of logistics service providers, dynamic resilience and firm performance during the COVID-19 pandemic (2022)Innovation-oriented dynamic c…Agriculture supply chain risks and COVID-19: mitigation strategies and implications for the practitioners (2020)Agriculture supply chain risk…Port logistics service quality and customer satisfaction: Empirical evidence from Vietnam (2019)Port logistics service qualit…Service quality in maritime transport: conceptual model and empirical evidence (2008)Service quality in maritime t…Logistics service quality: a new way to loyalty (2008)Logistics service quality: a …An expanded model of logistics service quality: Incorporating logistics information technology (2007)An expanded model of logistic…VALIDITY IN LOGISTICS RESEARCH. (1997)VALIDITY IN LOGISTICS RESEARC…Measuring physical distribution service quality (1997)Measuring physical distributi…Measuring Service Quality: A Reexamination and Extension (1992)Measuring Service Quality: A …SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)SERVQUAL: A multiple-Item Sca…Attractive Quality and Must-Be Quality (1984)Attractive Quality and Must-B…Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Evaluating Structural Equatio…A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)A Cognitive Model of the Ante…Mixing Qualitative and Quantitative Methods: Triangulation in Action (1979)Mixing Qualitative and Quanti…A Service‐Orientated Approach to Marketing of Services (1978)A Service‐Orientated Approach…Estimating Nonresponse Bias in Mail Surveys (1977)Estimating Nonresponse Bias i…Supply chain risks in agri-food systems: a comprehensive review of economic vulnerabilities and mitigation approaches (2025)Supply chain risks in agri-fo…Quality Is Free: The Art of Making Quality Certain (1979)The SOCO Scale: A Measure of the Customer Orientation of Salespeople (1982)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)The Behavioral Consequences of Service Quality (1996)Evolving to a New Dominant Logic for Marketing (2003)Social Behavior: Its Elementary Forms (1963)Social Indicators of Well-Being (1976)Whence Consumer Loyalty? (1999)Understanding Information Systems Continuance: An Expectation-Confirmation Model1 (2001)Advances in Consumer Research (2025)A Paradigm for Developing Better Measures of Marketing Constructs (1979)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Understanding Customer Experience Throughout the Customer Journey (2016)The two disciplines of scientific psychology. (1957)Reviews: W ebb , E ugene J., C ampell , D onald T., S chwart , R ichard D., and S echrest , L ee . Unobtrusive Measures: Nonreactive Research in the Social Sciences . Chicago: Rand McNally, 1966. Paper, 225 pp. (1966)Beyond the two disciplines of scientific psychology. (1975)The Sources and Consequences of Embeddedness for the Economic Performance of Organizations: The Network Effect (1996)Determining Validity in Qualitative Inquiry (2000)Toward a Definition of Mixed Methods Research (2007)The Problem of Non-Response in Sample Surveys (1946)A Critical Comparison of Three Strategies of Collecting Data from Households (1967)Mail Surveys and Response Rates: A Literature Review (1975)Computer Self-Efficacy: Development of a Measure and Initial Test (1995)The Chain of Effects from Brand Trust and Brand Affect to Brand Performance: The Role of Brand Loyalty (2001)Consumer Acceptance of Electronic Commerce: Integrating Trust and Risk with the Technology Acceptance Model (2003)Fuzzy sets (1965)On ordered weighted averaging aggregation operators in multicriteria decisionmaking (1988)Manufacturing and service supply chain resilience to the COVID-19 outbreak: Lessons learned from the automobile and airline industries (2020)Predicting the impacts of epidemic outbreaks on global supply chains: A simulation-based analysis on the coronavirus outbreak (COVID-19/SARS-CoV-2) case (2020)The role of block chain technology in circular economy practices to improve organisational performance (2021)Supply chain resilience during the COVID-19 pandemic (2022)A General Approach to Confirmatory Maximum Likelihood Factor Analysis (1969)Intraclass Reliability Estimates: Testing Structural Assumptions (1974)Significance tests and goodness of fit in the analysis of covariance structures. (1980)On the Evaluation of Structural Equation Models (1988)A new criterion for assessing discriminant validity in variance-based structural equation modeling (2014)When to use and how to report the results of PLS-SEM (2018)How to make product development projects more successful by integrating Kano's model of customer satisfaction into quality function deployment (1998)The Process of Customer Engagement: A Conceptual Framework (2008)Gain more insight from your PLS-SEM results (2016)A Service Quality Model and its Marketing Implications (1984)Relationship Marketing of Services--Growing Interest, Emerging Perspectives (1995)AN EMPIRICAL EXAMINATION OF SUPPLY CHAIN PERFORMANCE ALONG SEVERAL DIMENSIONS OF RISK (2008)Global supply chain risk management strategies (2008)The influence of relational competencies on supply chain resilience: a relational view (2013)
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References

  • 1981Evaluating Structural Equation Models with Unobservable Variables and Measurement Error113,385 cited
  • 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
  • 1977Estimating Nonresponse Bias in Mail Surveys17,460 cited
  • 1980A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions15,223 cited
  • 1992Measuring Service Quality: A Reexamination and Extension10,896 cited
  • 1979Mixing Qualitative and Quantitative Methods: Triangulation in Action7,082 cited
  • 1984Attractive Quality and Must-Be Quality3,436 cited
  • 1978A Service‐Orientated Approach to Marketing of Services551 cited
  • 1997VALIDITY IN LOGISTICS RESEARCH.384 cited
  • 2020Agriculture supply chain risks and COVID-19: mitigation strategies and implications for the practitioners348 cited
  • 1997Measuring physical distribution service quality329 cited
  • 2008Logistics service quality: a new way to loyalty232 cited
  • 2022Innovation-oriented dynamic capabilities of logistics service providers, dynamic resilience and firm performance during the COVID-19 pandemic183 cited
  • 2007An expanded model of logistics service quality: Incorporating logistics information technology158 cited
  • 2008

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Service quality in maritime transport: conceptual model and empirical evidence
125 cited
  • 2019Port logistics service quality and customer satisfaction: Empirical evidence from Vietnam121 cited
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    • 2025Supply chain risks in agri-food systems: a comprehensive review of economic vulnerabilities and mitigation approaches25 cited