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Impacts of service guarantees on consumers' perceived quality and satisfaction in e-commerce
16 references·1 citing·34 second hop
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  • 2003E‐satisfaction and e‐loyalty: A contingency framework2,306 cited
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  • 2020Effects of COVID-19 on business and research2,021 cited
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  • 2014Modelagem de Equações Estruturais com Utilização do Smartpls1,202 cited
  • 2017Partial Least Squares Path Modeling646 cited
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    • 2024A Novel Group Decision Making Model to Compare Online Shopping Platforms29 cited