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Strategie marketingowe w osiąganiu przewagi konkurencyjnej w bankowości detalicznej
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Strategie marketingowe w osiąganiu przewagi konkurencyjnej w bankowości detalicznej (2003)Strategie marketingowe w osiąganiu przewa…Firm resources and sustained competitive advantage (2004)Firm resources and sustained …Competitive advantage: creating and sustaining superior performance (1998)Competitive advantage: creati…Strategic assets and organizational rent (1993)Strategic assets and organiza…Reengineering the Corporation (1993)Reengineering the CorporationCustomer satisfaction, customer retention, and market share (1993)Customer satisfaction, custom…Measuring Service Quality: A Reexamination and Extension (1992)Measuring Service Quality: A …Zero defections: quality comes to services. (1990)Zero defections: quality come…Delivering quality service: balancing customer perceptions and expectations (1990)Delivering quality service: b…Consumer perceptions of service quality: an assessment of the SERVQUAL dimensions (1990)Consumer perceptions of servi…SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)SERVQUAL: A multiple-Item Sca…Competition in Global Industries (1988)Competition in Global Industr…Communication and Control Processes in the Delivery of Service Quality (1988)Communication and Control Pro…Problems and Strategies in Services Marketing (1985)Problems and Strategies in Se…Competitive Advantage: Creating and Sustaining Superior Performance (1985)Competitive Advantage: Creati…In search of excellence: Lessons from America's best- run companies (1983)In search of excellence: Less…Strategy formulation : analytical concepts (1978)Strategy formulation : analyt…Strategic Management and Marketing in the Service Sector (1984)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Evolving to a New Dominant Logic for Marketing (2003)A Paradigm for Developing Better Measures of Marketing Constructs (1979)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Understanding Customer Experience Throughout the Customer Journey (2016)A resource‐based view of the firm (1984)The cornerstones of competitive advantage: A resource‐based view (1993)The Theory of the Growth of the Firm (1995)Social Capital, Intellectual Capital, and the Organizational Advantage (1998)Dynamic capabilities: what are they? (2000)The Theory of Economic Development (2003)Theory of the firm: Managerial behavior, agency costs and ownership structure (1976)Prospect Theory: An Analysis of Decision under Risk (1979)Firm Resources and Sustained Competitive Advantage (1991)Dynamic capabilities and strategic management (1997)Explicating dynamic capabilities: the nature and microfoundations of (sustainable) enterprise performance (2007)A National Customer Satisfaction Barometer: The Swedish Experience (1992)The Behavioral Consequences of Service Quality (1996)Whence Consumer Loyalty? (1999)Corporate Social Responsibility, Customer Satisfaction, and Market Value (2006)Gender and leadership style: A meta-analysis. (1990)Is the Resource-Based "View" a Useful Perspective for Strategic Management Research? (2001)Dimensionalizing Cultures: The Hofstede Model in Context (2011)Corporate reputation and sustained superior financial performance (2002)Business Model Design: An Activity System Perspective (2009)The Business Model: Recent Developments and Future Research (2011)Reassessment of Expectations as a Comparison Standard in Measuring Service Quality: Implications for Further Research (1994)SERVPERF versus SERVQUAL: Reconciling Performance-Based and Perceptions-Minus-Expectations Measurement of Service Quality (1994)Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach (2001)THE IMPACT OF HUMAN RESOURCE MANAGEMENT PRACTICES ON TURNOVER, PRODUCTIVITY, AND CORPORATE FINANCIAL PERFORMANCE. (1995)Toward a New Conception of the Environment-Competitiveness Relationship (1995)Exploring internal stickiness: Impediments to the transfer of best practice within the firm (1996)
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References

  • 2004Firm resources and sustained competitive advantage38,157 cited
  • 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
  • 1985Competitive Advantage: Creating and Sustaining Superior Performance14,723 cited
  • 1992Measuring Service Quality: A Reexamination and Extension10,646 cited
  • 1993Strategic assets and organizational rent8,402 cited
  • 1998Competitive advantage: creating and sustaining superior performance5,791 cited
  • 1990Zero defections: quality comes to services.5,373 cited
  • 1983In search of excellence: Lessons from America's best- run companies4,442 cited
  • 1990Delivering quality service: balancing customer perceptions and expectations3,870 cited
  • 1990Consumer perceptions of service quality: an assessment of the SERVQUAL dimensions2,908 cited
  • 1985Problems and Strategies in Services Marketing2,819 cited
  • 1978Strategy formulation : analytical concepts2,525 cited
  • 1993Reengineering the Corporation2,520 cited
  • 1993Customer satisfaction, customer retention, and market share2,151 cited
  • 1988Communication and Control Processes in the Delivery of Service Quality2,030 cited

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  • 1988Competition in Global Industries1,648 cited
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