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• 2007Effective strategies for internal outsourcing and offshoring of business services: An empirical investigation136 cited
• 2006Improving shared service implementation: adopting lessons from the BPR movement119 cited
• 2009In-sourcing HR: shared service centres in the Netherlands117 cited
• 2010Characteristics of shared service centers97 cited
• 2012Shared services as a new organisational form: Some implications for management accounting93 cited
• 2010Conceptualising the capabilities and value creation of HRM shared service models80 cited
• 2010Global Services Outsourcing76 cited
• 2011Creating outsourced shared services arrangements: Lessons from the public sector75 cited
• 2007Evaluating the human resource shared services model: evidence from the NHS67 cited
• 2020Does the changing world of professional work need a new approach to accounting education?67 cited
• 2008Procurement as a shared service in English local government63 cited
• 2012Reconciling two approaches to critical success factors: The case of shared services in the public sector56 cited
• 2007Resource‐based approach to IT shared services in a manufacturing firm53 cited
• 2010Adopting shared services in a public‐sector organization