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Application of MCDM using PROMETHEE II for evaluation of wine tourism services
16 references·2 citing·47 second hop
Application of MCDM using PROMETHEE II for evaluation of wine tourism services (2023)Application of MCDM using PROMETHEE II fo…Towards a framework for the global wine tourism system (2021)Towards a framework for the g…The dynamics of wine tourism adoption in Chile (2020)The dynamics of wine tourism …Customer-centric offer design (2019)Customer-centric offer designService quality evaluation in the perception of the wine tourist with Fuzzy Logic and Ideal Solutions (2017)Service quality evaluation in…Service quality, consumer satisfaction and loyalty in hospitals: Thinking for the future (2016)Service quality, consumer sat…Wine Tourists’ Destination Region Brand Image Perception and Antecedents: Conceptualization of a Winescape Framework (2012)Wine Tourists’ Destination Re…Wine tourism: a review of the Chilean case (2010)Wine tourism: a review of the…PROMETHEE: A comprehensive literature review on methodologies and applications (2009)PROMETHEE: A comprehensive li…Forecasting the development of wine tourism: a case study in Chile (2009)Forecasting the development o…Customer Experience Creation: Determinants, Dynamics and Management Strategies (2009)Customer Experience Creation:…A Survey of Managerial Practices in the Small to Medium Chilean Wineries (2007)A Survey of Managerial Practi…”Coopetition” in Business Networks—to Cooperate and Compete Simultaneously (2000)”Coopetition” in Business Net…A Sensitivity Analysis Approach for Some Deterministic Multi‐Criteria Decision‐Making Methods* (1997)A Sensitivity Analysis Approa…SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)SERVQUAL: A multiple-Item Sca…How to select and how to rank projects: The Promethee method (1986)How to select and how to rank…Note—A Preference Ranking Organisation Method (1985)Note—A Preference Ranking Org…Matriz de Avaliação da Sustentabilidade do Enoturismo (SAMWT) (2026)Matriz de Avaliação da Susten…A machine learning and linear programming aided approach to wine ranking and selection (2024)A machine learning and linear…Strategic Management and Marketing in the Service Sector (1984)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Measuring Service Quality: A Reexamination and Extension (1992)The Behavioral Consequences of Service Quality (1996)Evolving to a New Dominant Logic for Marketing (2003)Multiple Criteria Decision Analysis (2002)Multiple Criteria Decision Analysis: State of the Art Surveys (2005)SELECTION OF RATIONAL DISPUTE RESOLUTION METHOD BY APPLYING NEW STEP‐WISE WEIGHT ASSESSMENT RATIO ANALYSIS (SWARA) (2010)An Analysis of Multi-Criteria Decision Making Methods (2013)Multiple criteria decision-making techniques and their applications – a review of the literature from 2000 to 2014 (2015)Servicescapes: The Impact of Physical Surroundings on Customers and Employees (1992)Critical success factors for wine tourism regions: a demand analysis (2004)Customers’ cognitive, emotional, and actionable response to the servicescape: A test of the moderating effect of the restaurant type (2008)Consumer behaviour for wine 2.0: A review since 2003 and future directions (2012)Wine tourism: Motivating visitors through core and supplementary services (2015)Experienscape: expanding the concept of servicescape with a multi-stakeholder and multi-disciplinary approach (invited paper for ‘luminaries’ special issue of International Journal of Hospitality Management) (2018)Marketing Research (1970)The Analytic Hierarchy Process (1985)Decision analysis and behavioral research (1986)Selection of an appropriate wastewater treatment technology: A scenario-based multiple-attribute decision-making approach (2012)Sensitivity analysis for volcanic source modeling quality assessment and model selection (2012)1Multi-Criteria Decision Making: An Operations Research Approach (2014)The Discovery of Grounded Theory: Strategies for Qualitative Research. (1968)Economic Action and Social Structure: The Problem of Embeddedness (1985)Co-opetition and Technological Innovation in Small and Medium-Sized Enterprises: A Multilevel Conceptual Model (2009)Co-opetition between giants: Collaboration with competitors for technological innovation (2011)Coopetition—Quo vadis? Past accomplishments and future challenges (2014)The Discovery of Grounded Theory (2017)The Experiential Aspects of Consumption: Consumer Fantasies, Feelings, and Fun (1982)Conceptualizing, Measuring, and Managing Customer-Based Brand Equity (1993)Customer Engagement Behavior: Theoretical Foundations and Research Directions (2010)Customer Engagement (2011)Understanding Customer Experience Throughout the Customer Journey (2016)A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)Effect of employee empathy on customer satisfaction and loyalty during employee–customer interactions: The mediating role of customer affective commitment and perceived service quality (2018)Service quality, religiosity, customer satisfaction, customer engagement and Islamic bank’s customer loyalty (2019)Impact of Service Quality on In-Patients’ Satisfaction, Perceived Value, and Customer Loyalty: A Mixed-Methods Study from a Developing Country (2021)Understanding Customer Expectations of Service (1991)Planning a wine tourism vacation? Factors that help to predict tourist behavioural intentions (2007)How social media practices shape family business performance: The wine industry case study (2021)Increasing the efficiency of knowledge transfer in an Italian tourism system: a network approach (2021)Understanding the relationship among factors influencing rural tourism: a hierarchical approach (2021)A review of multi criteria decision making (MCDM) towards sustainable renewable energy development (2016)A combined compromise solution (CoCoSo) method for multi-criteria decision-making problems (2018)On the Methodological Framework of Composite Indices: A Review of the Issues of Weighting, Aggregation, and Robustness (2018)Application of multi-criteria decision making to sustainable energy planning—A review (2004)Analysis of the potentials of multi criteria decision analysis methods to conduct sustainability assessment (2014)
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References

  • 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
  • 2009Customer Experience Creation: Determinants, Dynamics and Management Strategies3,138 cited
  • 1985Note—A Preference Ranking Organisation Method2,812 cited
  • 1986How to select and how to rank projects: The Promethee method2,701 cited
  • 2000”Coopetition” in Business Networks—to Cooperate and Compete Simultaneously2,011 cited
  • 2009PROMETHEE: A comprehensive literature review on methodologies and applications1,690 cited
  • 2016Service quality, consumer satisfaction and loyalty in hospitals: Thinking for the future668 cited
  • 1997A Sensitivity Analysis Approach for Some Deterministic Multi‐Criteria Decision‐Making Methods*620 cited
  • 2012Wine Tourists’ Destination Region Brand Image Perception and Antecedents: Conceptualization of a Winescape Framework167 cited
  • 2021Towards a framework for the global wine tourism system132 cited
  • 2020The dynamics of wine tourism adoption in Chile59 cited
  • 2007A Survey of Managerial Practices in the Small to Medium Chilean Wineries39 cited
  • 2009Forecasting the development of wine tourism: a case study in Chile27 cited
  • 2010Wine tourism: a review of the Chilean case25 cited

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2019
Customer-centric offer design
24 cited
  • 2017Service quality evaluation in the perception of the wine tourist with Fuzzy Logic and Ideal Solutions13 cited
  • Cited by

    • 2024A machine learning and linear programming aided approach to wine ranking and selection4 cited
    • 2026Matriz de Avaliação da Sustentabilidade do Enoturismo (SAMWT)0 cited