References

• 2012A New Theory for Public Service Management? Toward a (Public) Service-Dominant Approach1,044 cited
• 2010Learning to Walk Before We Try to Run: Adapting Lean for the Public Sector342 cited
• 2016Lean services: a systematic review219 cited
• 2020The nexus between HRM, employee engagement and organizational performance of federal public service organizations in Ethiopia126 cited
• 2014The lean-performance relationship in services: a theoretical model118 cited
• 2021Critical review of literature on Lean Six Sigma methodology113 cited
• 2017Lean Six Sigma for public sector organizations: is it a myth or reality?91 cited
• 2021Organizational Commitment and Lean Sustainability: Literature Review and Directions for Future Research84 cited
• 2017Lean Six Sigma in policing services: case examples, lessons learnt and directions for future research67 cited
• 2018Lean Six Sigma effect on Jordanian pharmaceutical industry’s performance67 cited
• 2019Lean and Six Sigma practices in the public sector: a review65 cited
• 2020Employees’ attitudes toward change with Lean Higher Education in Moroccan public universities63 cited
• 2020Attitudes and intentions toward internet banking in an under developed financial sector59 cited
• 2019Critical factors for lean and innovation in services: from a systematic review to an empirical investigation