References

• 2001Corporate image and corporate reputation in customers’ retention decisions in services1,072 cited
• 2015Corporate social responsibility570 cited
• 2016The student-as-consumer approach in higher education and its effects on academic performance541 cited
• 2012Using Partial Least Squares Path Modeling in Advertising Research: Basic Concepts and Recent Issues436 cited
• 2017Corporate Social Responsibility and Stakeholder Theory: Learning From Each Other419 cited
• 2016Student perceptions of themselves as ‘consumers’ of higher education369 cited
• 2016Does higher education service quality effect student satisfaction, image and loyalty?355 cited
• 2010Developing university social responsibility: A model for the challenges of the new civil society353 cited
• 2000Measuring service quality at yale university’s libraries198 cited
• 2016Effect of student perceived service quality on student satisfaction, loyalty and motivation in Indian universities146 cited
• 2006The Stakeholder Theory145 cited
• 2021How can universities improve student loyalty? The roles of university social responsibility, service quality, and “customer” satisfaction and trust90 cited
• 2016University social responsibility: a student base analysis in Brazil88 cited
• 2009The causal relationship between service quality, corporate image and adults' learning satisfaction and loyalty: A study of professional training programmes in a Taiwanese vocational institute