The Effect of Workload, Supervisor, and Coworker Supports on Job Performance through Job Satisfaction

Abstract

Job satisfaction and employee performance need special attention from the organization because the better it is expected to impact organizational performance positively. Thus, this study examines the effect of workload variables, coworker and supervisor support on job satisfaction and work performance at PT. REA Kaltim Plantations. This study uses a quantitative approach through a survey questionnaire on 150 permanent staff of PT. REA. The data were collected through the census method and analyzed using Structural Equation Modeling-Partial Least Square assisted by Warp-PLS. The result indicates that employee performance is affected by workload. Besides that, the workload has a significant effect on job satisfaction. Also, this study found that supervisor supports positively and significantly affects job satisfaction. Next, coworker support positively and significantly affects work performance. In addition, coworker support positively and significantly affects job satisfaction. Next, job satisfaction has a positive and significant effect on job performance. In conclusion, this study has successfully examined the factors influencing job satisfaction and performance. Also, this study concludes that workload affects employee work performance. Giving employees more work in a way that does not overwhelm them can improve their performance. Employees are given workloads that improve performance according to their abilities, do not provide excessive tasks, ensure comfort, demand completion of tasks as needed, and have the necessary skills.

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