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Ordinary customer experience: Conceptualization, characterization, and implications
16 references·1 citing·38 second hop
Ordinary customer experience: Conceptualization, characterization, and implications (2023)Ordinary customer experience: Conceptuali…Systematic review or scoping review? Guidance for authors when choosing between a systematic or scoping review approach (2018)Systematic review or scoping …Understanding Customer Experience Throughout the Customer Journey (2016)Understanding Customer Experi…A scoping review of scoping reviews: advancing the approach and enhancing the consistency (2014)A scoping review of scoping r…Critical service logic: making sense of value creation and co-creation (2012)Critical service logic: makin…Customer Experience Creation: Determinants, Dynamics and Management Strategies (2009)Customer Experience Creation:…Brand Experience: What Is It? How Is It Measured? Does It Affect Loyalty? (2009)Brand Experience: What Is It?…How to Sustain the Customer Experience: (2007)How to Sustain the Customer E…Know Thyself and Become What You Are: A Eudaimonic Approach to Psychological Well-Being (2006)Know Thyself and Become What …Scoping studies: towards a methodological framework (2005)Scoping studies: towards a me…Finding flow: the psychology of engagement with everyday life (1997)Finding flow: the psychology …Customer delight: Foundations, findings, and managerial insight (1997)Customer delight: Foundations…Critical Service Encounters: The Employee's Viewpoint (1994)Critical Service Encounters: …River Magic: Extraordinary Experience and the Extended Service Encounter (1993)River Magic: Extraordinary Ex…The Sacred and the Profane in Consumer Behavior: Theodicy on the Odyssey (1989)The Sacred and the Profane in…The anthropology of experience (1986)The anthropology of experienceExperience and Education. (1938)Experience and Education.Experiential Attractiveness, Self-Concept Connection, and Attitude Toward the Museum as Drivers of Visitor Experience and Location Loyalty in University Museums (2025)Experiential Attractiveness, …The Social Construction of Reality: A Treatise in the Sociology of Knowledge. (1967)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Service Quality Delivery through Web Sites: A Critical Review of Extant Knowledge (2002)Consumer Brand Engagement in Social Media: Conceptualization, Scale Development and Validation (2014)Institutions and axioms: an extension and update of service-dominant logic (2015)Assessing the quality of reports of randomized clinical trials: Is blinding necessary? (1996)Scoping studies: advancing the methodology (2010)A scoping review on the conduct and reporting of scoping reviews (2016)The global landscape of AI ethics guidelines (2019)Updated methodological guidance for the conduct of scoping reviews (2021)Happiness is everything, or is it? Explorations on the meaning of psychological well-being. (1989)On Happiness and Human Potentials: A Review of Research on Hedonic and Eudaimonic Well-Being (2001)Individual differences in two emotion regulation processes: Implications for affect, relationships, and well-being. (2003)The challenge of defining wellbeing (2012)A New Look at Social Support (2014)The three meanings of meaning in life: Distinguishing coherence, purpose, and significance (2016)The Experiential Aspects of Consumption: Consumer Fantasies, Feelings, and Fun (1982)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Conceptualizing, Measuring, and Managing Customer-Based Brand Equity (1993)Customer Engagement Behavior: Theoretical Foundations and Research Directions (2010)Customer Engagement (2011)The Commitment-Trust Theory of Relationship Marketing (1994)The Relative Importance of Perceived Ease of Use in IS Adoption: A Study of E-Commerce Adoption (2000)Designing conceptual articles: four approaches (2020)Setting the future of digital and social media marketing research: Perspectives and research propositions (2020)The PRISMA Statement for Reporting Systematic Reviews and Meta-Analyses of Studies That Evaluate Health Care Interventions: Explanation and Elaboration (2009)PRISMA Extension for Scoping Reviews (PRISMA-ScR): Checklist and Explanation (2018)Updated methodological guidance for the conduct of scoping reviews (2020)Recommendations for the extraction, analysis, and presentation of results in scoping reviews (2022)Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)Measuring the Customer Experience in Online Environments: A Structural Modeling Approach (2000)Student engagement in high school classrooms from the perspective of flow theory. (2003)The Concept of Flow (2014)Qualitative Analysis for Social Scientists (1987)Stories of Experience and Narrative Inquiry (1990)Students' Need for Belonging in the School Community (2000)
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References

  • 2005Scoping studies: towards a methodological framework36,603 cited
  • 2018Systematic review or scoping review? Guidance for authors when choosing between a systematic or scoping review approach11,351 cited
  • 1938Experience and Education.6,904 cited
  • 2016Understanding Customer Experience Throughout the Customer Journey5,744 cited
  • 2009Brand Experience: What Is It? How Is It Measured? Does It Affect Loyalty?4,414 cited
  • 1997Finding flow: the psychology of engagement with everyday life3,522 cited
  • 2009Customer Experience Creation: Determinants, Dynamics and Management Strategies3,138 cited
  • 2014A scoping review of scoping reviews: advancing the approach and enhancing the consistency3,074 cited
  • 2006Know Thyself and Become What You Are: A Eudaimonic Approach to Psychological Well-Being2,940 cited
  • 2012Critical service logic: making sense of value creation and co-creation2,577 cited
  • 1993River Magic: Extraordinary Experience and the Extended Service Encounter2,572 cited
  • 1986The anthropology of experience1,845 cited
  • 1994Critical Service Encounters: The Employee's Viewpoint1,821 cited
  • 2007How to Sustain the Customer Experience:1,784 cited
  • 1989The Sacred and the Profane in Consumer Behavior: Theodicy on the Odyssey

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1,778 cited
  • 1997Customer delight: Foundations, findings, and managerial insight1,649 cited
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    • 2025Experiential Attractiveness, Self-Concept Connection, and Attitude Toward the Museum as Drivers of Visitor Experience and Location Loyalty in University Museums1 cited