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Examining the effect of logistics service quality on customer satisfaction and re-use intention
16 references·3 citing·42 second hop
Examining the effect of logistics service quality on customer satisfaction and re-use intention (2023)Examining the effect of logistics service…When to use and how to report the results of PLS-SEM (2018)When to use and how to report…Common Method Bias in PLS-SEM (2015)Common Method Bias in PLS-SEMA new criterion for assessing discriminant validity in variance-based structural equation modeling (2014)A new criterion for assessing…Developing an extended Theory of Planned Behavior model to predict consumers’ intention to visit green hotels (2013)Developing an extended Theory…Sources of Method Bias in Social Science Research and Recommendations on How to Control It (2011)Sources of Method Bias in Soc…Consumer Switching Costs: A Typology, Antecedents, and Consequences (2003)Consumer Switching Costs: A T…A comprehensive framework for service quality: an investigation of critical conceptual and measurement issues through a longitudinal study (2000)A comprehensive framework for…Whence Consumer Loyalty? (1999)Whence Consumer Loyalty?Whence Consumer Loyalty? (1999)Whence Consumer Loyalty?Customer Satisfaction, Market Share, and Profitability: Findings from Sweden (1994)Customer Satisfaction, Market…Customer Satisfaction, Market Share, and Profitability: Findings From Sweden (1994)Customer Satisfaction, Market…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)A Conceptual Model of Service…A Service Quality Model and its Marketing Implications (1984)A Service Quality Model and i…Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Evaluating Structural Equatio…A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)A Cognitive Model of the Ante…An approach to environmental psychology (1974)An approach to environmental …Research on Social E-commerce Logistics Service Quality Evaluation Based on AHP-Fuzzy Methodology (2026)Research on Social E-commerce…Analysis of Transactional Factors and Logistics Characteristics of Delivery in E-Commerce Using Multiple Linear Regression (2026)Analysis of Transactional Fac…A pricing optimization modelling for assisted decision making in telecommunication product-service bundling (2024)A pricing optimization modell…Common method biases in behavioral research: A critical review of the literature and recommended remedies. 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(1991)Common Method Bias in Marketing: Causes, Mechanisms, and Procedural Remedies (2012)Servant Leadership: A systematic review and call for future research (2018)Common Method Bias: It's Bad, It's Complex, It's Widespread, and It's Not Easy to Fix (2023)PLS-SEM: Indeed a Silver Bullet (2011)Partial Least Squares Structural Equation Modeling (2017)Assessing measurement model quality in PLS-SEM using confirmatory composite analysis (2019)Significance tests and goodness of fit in the analysis of covariance structures. (1980)On the Evaluation of Structural Equation Models (1988)Evidence for a three-factor theory of emotions (1977)Seeking the Ideal Form: Product Design and Consumer Response (1995)Core affect and the psychological construction of emotion. (2003)
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References

  • 1981Evaluating Structural Equation Models with Unobservable Variables and Measurement Error108,884 cited
  • 2014A new criterion for assessing discriminant validity in variance-based structural equation modeling38,283 cited
  • 2018When to use and how to report the results of PLS-SEM27,424 cited
  • 1985A Conceptual Model of Service Quality and Its Implications for Future Research21,635 cited
  • 2011Sources of Method Bias in Social Science Research and Recommendations on How to Control It15,698 cited
  • 1980A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions14,475 cited
  • 2015Common Method Bias in PLS-SEM10,154 cited
  • 1999Whence Consumer Loyalty?7,319 cited
  • 1974An approach to environmental psychology7,295 cited
  • 1984A Service Quality Model and its Marketing Implications6,560 cited
  • 1999Whence Consumer Loyalty?4,891 cited
  • 1994Customer Satisfaction, Market Share, and Profitability: Findings From Sweden4,531 cited
  • 1994Customer Satisfaction, Market Share, and Profitability: Findings from Sweden2,306 cited
  • 2003Consumer Switching Costs: A Typology, Antecedents, and Consequences1,857 cited
  • 2013Developing an extended Theory of Planned Behavior model to predict consumers’ intention to visit green hotels

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1,497 cited
  • 2000A comprehensive framework for service quality: an investigation of critical conceptual and measurement issues through a longitudinal study1,407 cited
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    • 2024A pricing optimization modelling for assisted decision making in telecommunication product-service bundling21 cited
    • 2026Research on Social E-commerce Logistics Service Quality Evaluation Based on AHP-Fuzzy Methodology0 cited
    • 2026Analysis of Transactional Factors and Logistics Characteristics of Delivery in E-Commerce Using Multiple Linear Regression0 cited