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Determinants of satisfaction with online food delivery providers and their impact on restaurant brands
16 references·2 citing·49 second hopsampled
Determinants of satisfaction with online food delivery providers and their impact on restaurant brands (2023)Determinants of satisfaction with online …Differences in perceptions about food delivery apps between single-person and multi-person households (2018)Differences in perceptions ab…Controlling social desirability bias (2018)Controlling social desirabili…Consumer experiences, attitude and behavioral intention toward online food delivery (OFD) services (2016)Consumer experiences, attitud…Collaborative consumption: determinants of satisfaction and the likelihood of using a sharing economy option again (2015)Collaborative consumption: de…A new criterion for assessing discriminant validity in variance-based structural equation modeling (2014)A new criterion for assessing…The influence of the quality of the physical environment, food, and service on restaurant image, customer perceived value, customer satisfaction, and behavioral intentions (2012)The influence of the quality …Determinants of social desirability bias in sensitive surveys: a literature review (2011)Determinants of social desira…Perceived quality, emotions, and behavioral intentions: Application of an extended Mehrabian–Russell model to restaurants (2008)Perceived quality, emotions, …Does Food Quality Really Matter in Restaurants? Its Impact On Customer Satisfaction and Behavioral Intentions (2007)Does Food Quality Really Matt…Quality of Electronic Services (2006)Quality of Electronic ServicesE-S-QUAL (2004)E-S-QUALCommon method biases in behavioral research: A critical review of the literature and recommended remedies. (2003)Common method biases in behav…Developing and validating a multidimensional consumer-based brand equity scale (2001)Developing and validating a m…A New Measure of Quality of Work Life (QWL) Based on Need Satisfaction and Spillover Theories (2001)A New Measure of Quality of W…Whence Consumer Loyalty? (1999)Whence Consumer Loyalty?Conceptualizing, Measuring, and Managing Customer-Based Brand Equity (1993)Conceptualizing, Measuring, a…Understanding users’ trust transfer mechanism in food delivery apps (2024)Understanding users’ trust tr…Examining consumers' continuance and sharing intention toward food delivery apps (2023)Examining consumers' continua…Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)The Commitment-Trust Theory of Relationship Marketing (1994)Sharing economy: A review and agenda for future research (2016)The limits of trust-free systems: A literature review on blockchain technology and trust in the sharing economy (2018)The sharing economy and digital platforms: A review and research agenda (2018)A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)Possessions and the Extended Self (1988)Consumers and Their Brands: Developing Relationship Theory in Consumer Research (1998)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Electronic word-of-mouth via consumer-opinion platforms: What motivates consumers to articulate themselves on the Internet? (2004)Customer Engagement Behavior: Theoretical Foundations and Research Directions (2010)A new scale of social desirability independent of psychopathology. (1960)Limited-dependent and qualitative variables in econometrics (1983)The Psychology of Survey Response (2000)#Sleepyteens: Social media use in adolescence is associated with poor sleep quality, anxiety, depression and low self‐esteem (2016)Association between mental health-related stigma and active help-seeking: Systematic review and meta-analysis (2017)“Everything Is Perfect, and We Have No Problems”: Detecting and Limiting Social Desirability Bias in Qualitative Research (2019)Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)Structural equation modeling in practice: A review and recommended two-step approach. (1988)Influence of Experiences on Memories, Satisfaction and Behavioral Intentions: A Study of Creative Tourism (2015)Modelling the relationship between hotel perceived value, customer satisfaction, and customer loyalty (2018)What Drives Customer Satisfaction, Loyalty, and Happiness in Fast-Food Restaurants in China? Perceived Price, Service Quality, Food Quality, Physical Environment Quality, and the Moderating Role of Gender (2020)Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology (1989)User Acceptance of Information Technology: Toward A Unified View1 (2003)Using PLS path modeling in new technology research: updated guidelines (2016)When to use and how to report the results of PLS-SEM (2018)Partial Least Squares Structural Equation Modeling (PLS-SEM) Using R (2021)Self-Reports in Organizational Research: Problems and Prospects (1986)Structural Equations with Latent Variables. (1991)Technology Acceptance Model 3 and a Research Agenda on Interventions (2008)Sources of Method Bias in Social Science Research and Recommendations on How to Control It (2011)Common Method Bias in PLS-SEM (2015)Alternative Ways of Assessing Model Fit (1992)Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives (1999)Consumer e-shopping acceptance: Antecedents in a technology acceptance model (2008)An Updated and Streamlined Technology Readiness Index (2014)Understanding Customer Experience Throughout the Customer Journey (2016)Understanding Attitudes and Predicting Social Behavior (1980)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Customer Satisfaction, Market Share, and Profitability: Findings From Sweden (1994)Dimensions of Brand Personality (1997)The Chain of Effects from Brand Trust and Brand Affect to Brand Performance: The Role of Brand Loyalty (2001)Dimensions of Cruisers’ Experiences, Satisfaction, and Intention to Recommend (2009)Measuring Tourists’ Emotional Experiences toward Hedonic Holiday Destinations (2009)Exploring Consumer Behavior in Virtual Reality Tourism Using an Extended Stimulus-Organism-Response Model (2018)Brand Experience: What Is It? How Is It Measured? Does It Affect Loyalty? (2009)The Drivers of Green Brand Equity: Green Brand Image, Green Satisfaction, and Green Trust (2009)Consumer Brand Engagement in Social Media: Conceptualization, Scale Development and Validation (2014)
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References

  • 2003Common method biases in behavioral research: A critical review of the literature and recommended remedies.81,863 cited
  • 2014A new criterion for assessing discriminant validity in variance-based structural equation modeling38,283 cited
  • 1993Conceptualizing, Measuring, and Managing Customer-Based Brand Equity14,745 cited
  • 1999Whence Consumer Loyalty?7,319 cited
  • 2004E-S-QUAL3,962 cited
  • 2001Developing and validating a multidimensional consumer-based brand equity scale2,991 cited
  • 2011Determinants of social desirability bias in sensitive surveys: a literature review2,856 cited
  • 2015Collaborative consumption: determinants of satisfaction and the likelihood of using a sharing economy option again1,314 cited
  • 2012The influence of the quality of the physical environment, food, and service on restaurant image, customer perceived value, customer satisfaction, and behavioral intentions1,257 cited
  • 2008Perceived quality, emotions, and behavioral intentions: Application of an extended Mehrabian–Russell model to restaurants1,060 cited
  • 2016Consumer experiences, attitude and behavioral intention toward online food delivery (OFD) services912 cited
  • 2007Does Food Quality Really Matter in Restaurants? Its Impact On Customer Satisfaction and Behavioral Intentions901 cited
  • 2001A New Measure of Quality of Work Life (QWL) Based on Need Satisfaction and Spillover Theories823 cited

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  • 2018Controlling social desirability bias647 cited
  • 2006Quality of Electronic Services514 cited
  • 2018Differences in perceptions about food delivery apps between single-person and multi-person households497 cited
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    • 2023Examining consumers' continuance and sharing intention toward food delivery apps9 cited
    • 2024Understanding users’ trust transfer mechanism in food delivery apps9 cited