References

• 1985A Conceptual Model of Service Quality and Its Implications for Future Research22,085 cited
• 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
• 1994Customer Satisfaction, Market Share, and Profitability: Findings From Sweden4,572 cited
• 1994Customer Satisfaction, Market Share, and Profitability: Findings from Sweden2,349 cited
• 1989Consumer Perceptions of Interpersonal Equity and Satisfaction in Transactions: A Field Survey Approach2,084 cited
• 1987Competing on the Eight Dimensions of Quality1,691 cited
• 2005The Effects of Customer Satisfaction, Relationship Commitment Dimensions, and Triggers on Customer Retention1,589 cited
• 2003Consumer Perceptions of Price (Un)Fairness1,094 cited
• 1999Perceptions of Price Unfairness: Antecedents and Consequences943 cited
• 2009The Roles of the Physical Environment, Price Perception, and Customer Satisfaction in Determining Customer Loyalty in the Restaurant Industry892 cited
• 2009Influence of the Quality of Food, Service, and Physical Environment on Customer Satisfaction and Behavioral Intention in Quick-Casual Restaurants: Moderating Role of Perceived Price784 cited
• 2009Effect of experiential value on customer satisfaction with service encounters in luxury-hotel restaurants725 cited
• 2006Customer satisfaction in the restaurant industry: an examination of the transaction‐specific model645 cited