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Machine Learning Approach to Predict E-commerce Customer Satisfaction Score
6 references·0 citing·31 second hop
Machine Learning Approach to Predict E-commerce Customer Satisfaction Score (2023)Machine Learning Approach to Predict E-co…“I can get no e-satisfaction”. What analytics say? Evidence using satisfaction data from e-commerce (2022)“I can get no e-satisfaction”…Prediction of Customer Propensity Based on Machine Learning (2021)Prediction of Customer Propen…An advanced intelligence system in customer online shopping behavior and satisfaction analysis (2021)An advanced intelligence syst…Optimising e-commerce customer satisfaction with machine learning (2020)Optimising e-commerce custome…A dynamic interval type-2 fuzzy customer segmentation model and its application in E-commerce (2020)A dynamic interval type-2 fuz…The Influence of E-Service Quality on Customer Perceived Value, Customer Satisfaction and Loyalty in South Africa (2014)The Influence of E-Service Qu…A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)The American Customer Satisfaction Index: Nature, Purpose, and Findings (1996)Whence Consumer Loyalty? (1999)Impact of E-Service Quality on Customer Satisfaction and Loyalty Empirical Study in India Online Business (2017)Factors affecting continuous purchase intention of fashion products on social E-commerce: SOR model and the mediating effect (2021)Improving Satisfaction and Loyalty of Online Shop Customer Based on E-Commerce Innovation and E-Service Quality (2022)Fuzzy sets (1965)Fuzzy sets (1996)An extended TODIM multi-criteria group decision making method for green supplier selection in interval type-2 fuzzy environment (2016)An interval type-2 fuzzy sets based Delphi approach to evaluate site selection indicators of sustainable vehicle shredding facilities (2022)A comprehensive framework for customer retention in E-commerce using machine learning based on churn prediction, customer segmentation, and recommendation (2024)Customer segmentation in e-commerce: a context-aware quality model for comparing clustering algorithms (2024)Online Customer Experience: A Review of the Business-to-Consumer Online Purchase Context (2010)Consumer Behaviour and Order Fulfilment in Online Retailing: A Systematic Review (2016)A Cross-Platform Consumer Behavior Analysis of Large-Scale Mobile Shopping Data (2018)Think Big with Big Data: Identifying Suitable Big Data Strategies in Corporate Environments (2014)A comparison of machine learning techniques for customer churn prediction (2015)Precise Positioning of Marketing and Behavior Intentions of Location-Based Mobile Commerce in the Internet of Things (2017)Artificial intelligence-based lead propensity prediction (2023)Machine Learning Application in Precision Marketing: A Systematic Literature Review and Comparative Study (2023)Exploring the factors associated with Web site success in the context of electronic commerce (2000)A Trust Model for Consumer Internet Shopping (2001)Big Data consumer analytics and the transformation of marketing (2015)Unhiding Nexus Between Service Quality, Customer Satisfaction, Complaints, and Loyalty in Online Shopping Environment in Pakistan (2022)Analysis of customers' satisfaction with baby products: The moderating role of brand image (2023)Shaping E-commerce Experiences: Unraveling the Impact of Service Quality on Youth Customer Behavior in a Developing Nation (2025)A National Customer Satisfaction Barometer: The Swedish Experience (1992)Customer value: The next source for competitive advantage (1997)A two-stage business analytics approach to perform behavioural and geographic customer segmentation using e-commerce delivery data (2022)Analysis of Unsupervised Machine Learning Techniques for an Efficient Customer Segmentation using Clustering Ensemble and Spectral Clustering (2022)Customer Satisfaction in e-Commerce during the COVID-19 Pandemic (2022)
this work references cited by second hop

References

  • 2014The Influence of E-Service Quality on Customer Perceived Value, Customer Satisfaction and Loyalty in South Africa52 cited
  • 2021An advanced intelligence system in customer online shopping behavior and satisfaction analysis38 cited
  • 2022“I can get no e-satisfaction”. What analytics say? Evidence using satisfaction data from e-commerce38 cited
  • 2020A dynamic interval type-2 fuzzy customer segmentation model and its application in E-commerce28 cited
  • 2021Prediction of Customer Propensity Based on Machine Learning11 cited
  • 2020Optimising e-commerce customer satisfaction with machine learning10 cited

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