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Islamic banks’ service quality in Somalia: Customer loyalty, satisfaction, and the role of trust as a mediator
16 references·3 citing·38 second hop
Islamic banks’ service quality in Somalia: Customer loyalty, satisfaction, and the role of trust as a mediator (2023)Islamic banks’ service quality in Somalia…Service quality, satisfaction, trust, and loyalty: the moderating role of main-bank and wealth status (2019)Service quality, satisfaction…Service quality, religiosity, customer satisfaction, customer engagement and Islamic bank’s customer loyalty (2019)Service quality, religiosity,…Structural Equation Modeling With AMOS (2016)Structural Equation Modeling …Service quality perception and customer satisfaction in Islamic banks of Pakistan: the modified SERVQUAL model (2015)Service quality perception an…Common Beliefs and Reality About PLS (2014)Common Beliefs and Reality Ab…Islamic banks (2013)Islamic banksAn assessment of the use of partial least squares structural equation modeling in marketing research (2011)An assessment of the use of p…\nThe use of partial least squares path modeling in international marketing (2009)\nThe use of partial least sq…Structural Equation Modelling: Guidelines for Determining Model Fit (2008)Structural Equation Modelling…An examination of the relationship between service quality perception and customer satisfaction (2008)An examination of the relatio…Perceptual determinants of nonprofit giving behavior (2005)Perceptual determinants of no…An Examination of Selected Marketing Mix Elements and Brand Equity (2000)An Examination of Selected Ma…Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives (1999)Cutoff criteria for fit index…The American Customer Satisfaction Index: Nature, Purpose, and Findings (1996)The American Customer Satisfa…Communication and Control Processes in the Delivery of Service Quality (1988)Communication and Control Pro…Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Evaluating Structural Equatio…The Influence of Islamic Service Quality, Emotional Attachment, and Religiosity on Satisfaction for Loyalty in the Context of Sharia Banking (2024)The Influence of Islamic Serv…Customer loyalty model in Islamic bank: mosque perspective (2024)Customer loyalty model in Isl…Corporate social responsibility activities, consumers’ trust and gender: an analysis of Islamic banks in Somalia (2024)Corporate social responsibili…Comparative fit indexes in structural models. (1990)Principles and Practice of Structural Equation Modeling (1998)The Social Media Disorder Scale (2016)Evaluating E-learning systems success: An empirical study (2019)CB-SEM vs PLS-SEM methods for research in social sciences and technology forecasting (2021)Coefficient Alpha and the Internal Structure of Tests (1951)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses (1990)Market Orientation: The Construct, Research Propositions, and Managerial Implications (1990)Market Orientation: The Construct, Research Propositions, and Managerial Implications (1990)The Commitment-Trust Theory of Relationship Marketing (1994)Prospect Theory: An Analysis of Decision under Risk (1979)A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)Prospect theory: An analysis of decision under risk (1988)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Corporate Social Responsibility, Customer Satisfaction, and Market Value (2006)A new criterion for assessing discriminant validity in variance-based structural equation modeling (2014)Significance tests and goodness of fit in the analysis of covariance structures. (1980)Alternative Ways of Assessing Model Fit (1992)Fit indices in covariance structure modeling: Sensitivity to underparameterized model misspecification. (1998)Sensitivity of Goodness of Fit Indexes to Lack of Measurement Invariance (2007)Two new Later Stone Age sites from the Final Pleistocene in the Falémé Valley, eastern Senegal (2024)lavaan : An R Package for Structural Equation Modeling (2012)Using PLS path modeling in new technology research: updated guidelines (2016)When to use and how to report the results of PLS-SEM (2018)On the Evaluation of Structural Equation Models (1988)PLS-SEM: Indeed a Silver Bullet (2011)Partial least squares structural equation modeling (PLS-SEM) (2014)Structural equation modeling in practice: A review and recommended two-step approach. (1988)Developing and validating a multidimensional consumer-based brand equity scale (2001)The Chain of Effects from Brand Trust and Brand Affect to Brand Performance: The Role of Brand Loyalty (2001)Influencer Marketing: How Message Value and Credibility Affect Consumer Trust of Branded Content on Social Media (2018)Structural Equation Models with Unobservable Variables and Measurement Error: Algebra and Statistics (1981)A General Approach to Confirmatory Maximum Likelihood Factor Analysis (1969)Intraclass Reliability Estimates: Testing Structural Assumptions (1974)Context and leadership: an examination of the nine-factor full-range leadership theory using the Multifactor Leadership Questionnaire (2003)Market Knowledge Dimensions and Cross-Functional Collaboration: Examining the Different Routes to Product Innovation Performance (2006)Covariance-Based Structural Equation Modeling in the Journal of Advertising : Review and Recommendations (2017)
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References

  • 1981Evaluating Structural Equation Models with Unobservable Variables and Measurement Error113,385 cited
  • 1999Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives110,919 cited
  • 2009\nThe use of partial least squares path modeling in international marketing11,791 cited
  • 2008Structural Equation Modelling: Guidelines for Determining Model Fit8,820 cited
  • 2011An assessment of the use of partial least squares structural equation modeling in marketing research8,372 cited
  • 1996The American Customer Satisfaction Index: Nature, Purpose, and Findings4,829 cited
  • 2016Structural Equation Modeling With AMOS4,828 cited
  • 2014Common Beliefs and Reality About PLS3,506 cited
  • 2000An Examination of Selected Marketing Mix Elements and Brand Equity3,433 cited
  • 1988Communication and Control Processes in the Delivery of Service Quality2,051 cited
  • 2015Service quality perception and customer satisfaction in Islamic banks of Pakistan: the modified SERVQUAL model431 cited
  • 2019Service quality, satisfaction, trust, and loyalty: the moderating role of main-bank and wealth status362 cited
  • 2005Perceptual determinants of nonprofit giving behavior331 cited
  • 2013Islamic banks280 cited

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2008
An examination of the relationship between service quality perception and customer satisfaction
279 cited
  • 2019Service quality, religiosity, customer satisfaction, customer engagement and Islamic bank’s customer loyalty226 cited
  • Cited by

    • 2024Customer loyalty model in Islamic bank: mosque perspective14 cited
    • 2024Corporate social responsibility activities, consumers’ trust and gender: an analysis of Islamic banks in Somalia10 cited
    • 2024The Influence of Islamic Service Quality, Emotional Attachment, and Religiosity on Satisfaction for Loyalty in the Context of Sharia Banking10 cited