The Effect of Implementation in Covid-19 Protocol and Workload: Nurses’ Performance and Work Motivation as a Mediation Variable in Hospital

Abstract

This study aims to examine the influence of the implementation of COVID-19 health protocols and workload on nurses' performance in hospitals in East Lampung with work motivation as a mediator.It utilized an explanatory quantitative approach with a causal type, involving a sample of 210 respondents.Data in this study were analyzed using SEM with the utilization of AMOS program.Results showed that the implementation of COVID-19 health protocols had a significant positive effect on nurses' work motivation.Furthermore, workload significantly negative affected nurses' work motivation.It was also found that the implementation of COVID-19 health protocols significantly positive affected nurses' performance.Moreover, workload significantly negative affected nurses' performance.Work motivation also significantly positive affected nurses' performance.Importantly, this study found that the implementation of the COVID-19 health protocol positively affects the performance of nurses indirectly through work motivation.Another point was that workload indirectly significantly negative affected nurses' performance through work motivation.Based on the results, hospitals are expected to implement improve the performance of nurses, particularly the quality of knowledge of nurses, and always motivate nurses to be responsible for their duties.They also regulate the workload of nurses in the distribution of work so that nurses are not overburdened, do not become tired, and set strict sanctions if nurses fail to implement the COVID-19 health protocol.

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