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The Effects of Service Innovation and Service Quality on Customer Satisfaction: A Case of Residential Security Service
16 references·0 citing·51 second hop
The Effects of Service Innovation and Service Quality on Customer Satisfaction: A Case of Residential Security Service (2023)The Effects of Service Innovation and Ser…The effects of service quality, perceived value and trust in home delivery service personnel on customer satisfaction: Evidence from a developing country (2021)The effects of service qualit…Impact of Service Quality on the Customer Satisfaction: Case study at Online Meeting Platforms (2021)Impact of Service Quality on …Service innovation, service delivery and customer satisfaction and loyalty in the banking sector of Ghana (2019)Service innovation, service d…How service quality affects university brand performance, university brand image and behavioural intention: the mediating effects of satisfaction and trust and moderating roles of gender and study mode (2018)How service quality affects u…Service innovation and customer satisfaction: the role of customer value creation (2017)Service innovation and custom…Customer Value Creation: A Practical Framework (2007)Customer Value Creation: A Pr…Relationship Value in Business Markets: The Construct and Its Dimensions (2005)Relationship Value in Busines…An empirically-based typology of product innovativeness for new financial services: Success and failure scenarios (2001)An empirically-based typology…The Incidence and Effects of Innovation in Services Evidence from Germany (2000)The Incidence and Effects of …The impact of customer satisfaction and relationship quality on customer retention: A critical reassessment and model development (1997)The impact of customer satisf…Managing Innovation: Integrating Technological, Market and Organizational Change (1997)Managing Innovation: Integrat…ORGANIZATIONAL INNOVATION: A META-ANALYSIS OF EFFECTS OF DETERMINANTS AND MODERATORS. (1991)ORGANIZATIONAL INNOVATION: A …SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)SERVQUAL: A multiple-Item Sca…Innovation and Entrepreneurship: Practices and Principles (1986)Innovation and Entrepreneursh…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)A Conceptual Model of Service…An Experimental Study of Customer Effort, Expectation, and Satisfaction (1965)An Experimental Study of Cust…Quality Is Free: The Art of Making Quality Certain (1979)The SOCO Scale: A Measure of the Customer Orientation of Salespeople (1982)Measuring Service Quality: A Reexamination and Extension (1992)The Behavioral Consequences of Service Quality (1996)Evolving to a New Dominant Logic for Marketing (2003)Free Competition and the Optimal Amount of Fraud (1973)Advertising as Information (1974)An Investigation into the Determinants of Customer Satisfaction (1982)Organizational Strategy, Structure, and Process (1978)Research in Organizational Behavior. (1986)Toward a Theory of Organizational Creativity (1993)ASSESSING THE WORK ENVIRONMENT FOR CREATIVITY. (1996)Corporate Social and Financial Performance: A Meta-Analysis (2003)Diffusion of Innovations 1 (2019)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)The balanced scorecard : measures that drive performance (1992)The Promise of Enterpreneurship as a Field of Research (2000)Co-creating value for luxury brands (2009)Effect of experiential value on customer satisfaction with service encounters in luxury-hotel restaurants (2009)Characterizing Value as an Experience (2012)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Economic Action and Social Structure: The Problem of Embeddedness (1985)On the Evaluation of Structural Equation Models (1988)Value creation in the relationship life cycle: A quasi-longitudinal analysis (2005)Proactive customer orientation and its role for creating customer value in global markets (2010)Value co-creation in knowledge intensive business services: A dyadic perspective on the joint problem solving process (2011)A Paradigm for Developing Better Measures of Marketing Constructs (1979)Mail and Telephone Surveys: The Total Design Method. (1982)Innovation management measurement: A review (2006)Innovation types and innovation management practices in service companies (2007)Effects of Green Innovation on Environmental and Corporate Performance: A Stakeholder Perspective (2015)Understanding Attitudes and Predicting Social Behavior (1980)The Commitment-Trust Theory of Relationship Marketing (1994)Investments in Consumer Relationships: A Cross-Country and Cross-Industry Exploration (2001)Understanding Relationship Marketing Outcomes (2002)Demystifying customer brand engagement: Exploring the loyalty nexus (2010)A Theory of Cognitive Dissonance (1957)Explorations in cognitive dissonance. (1962)A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)The Antecedents and Consequences of Customer Satisfaction for Firms (1993)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)A Theory of Cognitive Dissonance (2017)Structural equation modeling in practice: A review and recommended two-step approach. (1988)A new criterion for assessing discriminant validity in variance-based structural equation modeling (2014)When to use and how to report the results of PLS-SEM (2018)Applied Artificial Intelligence and user satisfaction: Smartwatch usage for healthcare in Bangladesh during COVID-19 (2021)Influence of self-perceived creativity and social media use in predicting E-entrepreneurial intention (2022)The intricate relationships of consumers’ loyalty and their perceptions of service quality, price and satisfaction in restaurant service (2022)Innovation in services (1997)Open for innovation: the role of openness in explaining innovation performance among U.K. manufacturing firms (2005)Mission-oriented innovation policies: challenges and opportunities (2018)
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References

  • 1985A Conceptual Model of Service Quality and Its Implications for Future Research22,085 cited
  • 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
  • 1991ORGANIZATIONAL INNOVATION: A META-ANALYSIS OF EFFECTS OF DETERMINANTS AND MODERATORS.7,049 cited
  • 1997Managing Innovation: Integrating Technological, Market and Organizational Change4,211 cited
  • 1997The impact of customer satisfaction and relationship quality on customer retention: A critical reassessment and model development1,340 cited
  • 1965An Experimental Study of Customer Effort, Expectation, and Satisfaction1,194 cited
  • 2007Customer Value Creation: A Practical Framework1,020 cited
  • 2001An empirically-based typology of product innovativeness for new financial services: Success and failure scenarios601 cited
  • 2021The effects of service quality, perceived value and trust in home delivery service personnel on customer satisfaction: Evidence from a developing country481 cited
  • 2005Relationship Value in Business Markets: The Construct and Its Dimensions324 cited
  • 1986Innovation and Entrepreneurship: Practices and Principles307 cited
  • 2021Impact of Service Quality on the Customer Satisfaction: Case study at Online Meeting Platforms183 cited
  • 2017Service innovation and customer satisfaction: the role of customer value creation180 cited

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2018
How service quality affects university brand performance, university brand image and behavioural intention: the mediating effects of satisfaction and trust and moderating roles of gender and study mode
179 cited
  • 2000The Incidence and Effects of Innovation in Services Evidence from Germany165 cited
  • 2019Service innovation, service delivery and customer satisfaction and loyalty in the banking sector of Ghana165 cited
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