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Understanding the Impact of ESG on Brand Trust and Customer Engagement
16 references·11 citing·45 second hop
Understanding the Impact of ESG on Brand Trust and Customer Engagement (2022)Understanding the Impact of ESG on Brand …Firms and social responsibility: A review of ESG and CSR research in corporate finance (2021)Firms and social responsibili…Does ESG performance have an impact on financial performance? Evidence from Germany (2017)Does ESG performance have an …CSR and customer loyalty: The roles of trust, customer identification with the company and satisfaction (2013)CSR and customer loyalty: The…Customer Engagement: Exploring Customer Relationships Beyond Purchase (2012)Customer Engagement: Explorin…Customer engagement, buyer‐seller relationships, and social media (2012)Customer engagement, buyer‐se…Exploring customer brand engagement: definition and themes (2011)Exploring customer brand enga…Consumer engagement in a virtual brand community: An exploratory analysis (2011)Consumer engagement in a virt…Job Engagement: Antecedents and Effects on Job Performance (2010)Job Engagement: Antecedents a…Encyclopedia of Research Design (2010)Encyclopedia of Research Desi…Customer Engagement Behavior: Theoretical Foundations and Research Directions (2010)Customer Engagement Behavior:…The effects of corporate social responsibility and price on consumer responses (2005)The effects of corporate soci…Do Consumers Expect Companies to be Socially Responsible? The Impact of Corporate Social Responsibility on Buying Behavior (2001)Do Consumers Expect Companies…Consumers' Perceptions of Corporate Social Responsibilities: A Cross-Cultural Comparison (2001)Consumers' Perceptions of Cor…On the Evaluation of Structural Equation Models (1988)On the Evaluation of Structur…Structural Equation Models with Unobservable Variables and Measurement Error: Algebra and Statistics (1981)Structural Equation Models wi…An Overview of Psychological Measurement (1978)An Overview of Psychological …Green Human Resource Management (GHRM) and Corporate Social Responsibility (CSR) in Reducing Carbon Emissions for Sustainable Practices (2025)Green Human Resource Manageme…Environmental Social Governance ( ESG ) and Consumer Behavior: A Systematic Review and Research Agenda (2025)Environmental Social Governan…Unforeseen benefits: Can ESG enhance corporate access to commercial credit financing? (2024)Unforeseen benefits: Can ESG …The impact of environmental, social, and governance (ESG) practices on customer behavior towards the brand in light of digital transformation: perceptions of university students (2024)The impact of environmental, …The Impact of Agricultural Food Retailers’ ESG Activities on Purchase Intention: The Mediating Effect of Consumer ESG Perception (2024)The Impact of Agricultural Fo…Green practices and employees’ performance: The mediating roles of green human resources management policies and knowledge development (2024)Green practices and employees…A bibliometric analysis of ESG in Islamic banks: mapping current trends and projecting future research direction (2024)A bibliometric analysis of ES…Impact of Continuing Education on Employee Productivity and Financial Performance of Banks (2023)Impact of Continuing Educatio…From traditional roots to digital bytes: Can digitalizing ESG improves Ghanaian rural banks’ brand equity through stakeholder engagement, and customer loyalty? (2023)From traditional roots to dig…Can customer concentration affect corporate ESG performance? (2023)Can customer concentration af…Unveiling the Power of ESG: How it Shapes Brand Image and Fuels Purchase Intentions - An Empirical Exploration (2022)Unveiling the Power of ESG: H…The Discovery of Grounded Theory; Strategies for Qualitative Research (1968)Basics of Qualitative Research: Grounded Theory Procedures and Techniques. (1992)Corporate Social Responsibility and Marketing: An Integrative Framework (2004)Stakeholder influence capacity and the variability of financial returns to corporate social responsibility (2007)Economic Perspectives on Corporate Social Responsibility (2012)The Discovery of Grounded Theory (2017)Coefficient Alpha and the Internal Structure of Tests (1951)Construct validity in psychological tests. (1955)Review of Psychometric theory (2nd ed.). 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References

  • 1988On the Evaluation of Structural Equation Models26,139 cited
  • 1981Structural Equation Models with Unobservable Variables and Measurement Error: Algebra and Statistics13,274 cited
  • 2010Job Engagement: Antecedents and Effects on Job Performance3,842 cited
  • 2010Customer Engagement Behavior: Theoretical Foundations and Research Directions3,536 cited
  • 2011Consumer engagement in a virtual brand community: An exploratory analysis3,229 cited
  • 2021Firms and social responsibility: A review of ESG and CSR research in corporate finance2,874 cited
  • 2010Encyclopedia of Research Design2,347 cited
  • 2001Do Consumers Expect Companies to be Socially Responsible? The Impact of Corporate Social Responsibility on Buying Behavior2,119 cited
  • 2012Customer Engagement: Exploring Customer Relationships Beyond Purchase2,086 cited
  • 1978An Overview of Psychological Measurement1,804 cited
  • 2012Customer engagement, buyer‐seller relationships, and social media1,388 cited
  • 2011Exploring customer brand engagement: definition and themes1,335 cited
  • 2005The effects of corporate social responsibility and price on consumer responses1,250 cited
  • 2001Consumers' Perceptions of Corporate Social Responsibilities: A Cross-Cultural Comparison1,028 cited

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2013
CSR and customer loyalty: The roles of trust, customer identification with the company and satisfaction
1,008 cited
  • 2017Does ESG performance have an impact on financial performance? Evidence from Germany979 cited
  • Cited by

    • 2023Can customer concentration affect corporate ESG performance?84 cited
    • 2024Unforeseen benefits: Can ESG enhance corporate access to commercial credit financing?61 cited
    • 2024The impact of environmental, social, and governance (ESG) practices on customer behavior towards the brand in light of digital transformation: perceptions of university students43 cited
    • 2023From traditional roots to digital bytes: Can digitalizing ESG improves Ghanaian rural banks’ brand equity through stakeholder engagement, and customer loyalty?43 cited
    • 2025Green Human Resource Management (GHRM) and Corporate Social Responsibility (CSR) in Reducing Carbon Emissions for Sustainable Practices29 cited
    • 2024Green practices and employees’ performance: The mediating roles of green human resources management policies and knowledge development23 cited
    • 2024A bibliometric analysis of ESG in Islamic banks: mapping current trends and projecting future research direction21 cited
    • 2025Environmental Social Governance ( ESG ) and Consumer Behavior: A Systematic Review and Research Agenda16 cited
    • 2024The Impact of Agricultural Food Retailers’ ESG Activities on Purchase Intention: The Mediating Effect of Consumer ESG Perception12 cited
    • 2022Unveiling the Power of ESG: How it Shapes Brand Image and Fuels Purchase Intentions - An Empirical Exploration11 cited
    • 2023Impact of Continuing Education on Employee Productivity and Financial Performance of Banks5 cited