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Impact of Food and Beverage Quality and Service Quality Towards Customer Satisfaction and Customer Retention, A Study of Five-Star Hotels
16 references·0 citing·43 second hop
Impact of Food and Beverage Quality and Service Quality Towards Customer Satisfaction and Customer Retention, A Study of Five-Star Hotels (2023)Impact of Food and Beverage Quality and S…WHAT LEADS GUESTS TO SATISFACTION AND LOYALTY IN UAE FIVE-STAR HOTELS? AHP ANALYSIS TO SERVICE QUALITY DIMENSIONS (2021)WHAT LEADS GUESTS TO SATISFAC…The influence of perceived food quality, price fairness, perceived value and satisfaction on customers’ revisit and word-of-mouth intentions towards organic food restaurants (2019)The influence of perceived fo…Revisiting customers' perception of service quality in fast food restaurants (2016)Revisiting customers' percept…The influence of physical environment on emotions, customer satisfaction and behavioural intentions in Chinese resort hotel industry (2014)The influence of physical env…Restaurant consumers repeat patronage: A service quality concern (2010)Restaurant consumers repeat p…Effects of service quality and food quality: The moderating role of atmospherics in an ethnic restaurant segment (2010)Effects of service quality an…Customer perceptions of service quality in luxury hotels in New Delhi, India: an exploratory study (2010)Customer perceptions of servi…The Roles of the Physical Environment, Price Perception, and Customer Satisfaction in Determining Customer Loyalty in the Restaurant Industry (2009)The Roles of the Physical Env…Structural equations modeling: Fit Indices, sample size, and advanced topics (2009)Structural equations modeling…Perceived values, satisfaction, and behavioral intentions: The role of familiarity in Korean restaurants (2009)Perceived values, satisfactio…Satisfaction, image and loyalty: new versus experienced customers (2008)Satisfaction, image and loyal…Are highly satisfied restaurant customers really different? A quality perception perspective (2008)Are highly satisfied restaura…Determinants of dining satisfaction and post-dining behavioral intentions (2007)Determinants of dining satisf…An Integrated Model for the Effects of Perceived Product, Perceived Service Quality, and Perceived Price Fairness on Consumer Satisfaction and Loyalty (2001)An Integrated Model for the E…SERVQUAL revisited: a critical review of service quality (1996)SERVQUAL revisited: a critica…Relationship approach to marketing in service contexts: The marketing and organizational behavior interface (1990)Relationship approach to mark…Marketing Management: Analysis, Planning and Control (1973)Relationship Quality in Services Selling: An Interpersonal Influence Perspective (1990)Service management and marketing: managing the moments of truth in service competition (1990)From Marketing Mix to Relationship Marketing (1994)The evolution of relationship marketing (1995)The employer brand (1996)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Restaurant experiences triggering positive electronic word-of-mouth (eWOM) motivations (2010)Loyalty toward online food delivery service: the role of e-service quality and food quality (2018)A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)Development of a Multi-Dimensional Scale for Measuring the Perceived Value of a Service (2002)Service quality models: a review (2005)Do they see eye to eye? Management and employee perspectives of high-performance work systems and influence processes on service quality. (2009)Emotion And Adaptation (1991)Measuring Service Quality: A Reexamination and Extension (1992)Electronic Meal Experience: A Content Analysis of Online Restaurant Comments (2010)Predictors of Relationship Quality and Loyalty in the Chain Restaurant Industry (2010)The impact of social media reviews on restaurant performance: The moderating role of excellence certificate (2016)Structural equation modeling in practice: A review and recommended two-step approach. (1988)Effects of Restaurant Satisfaction and Knowledge Sharing Motivation on eWOM Intentions (2013)Perceived value and flow experience: Application in a nature-based tourism context (2017)Value get, value give: The relationships among perceived value, relationship quality, customer engagement, and value consciousness (2019)Comparative fit indexes in structural models. (1990)Principles and Practice of Structural Equation Modeling (1998)Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives (1999)Consumer Brand Engagement in Social Media: Conceptualization, Scale Development and Validation (2014)The social-psychological determinants of climate change risk perceptions: Towards a comprehensive model (2014)Applications of structural equation modeling (SEM) in ecological studies: an updated review (2016)On the Evaluation of Structural Equation Models (1988)The Behavioral Consequences of Service Quality (1996)Personality, satisfaction, image, ambience, and loyalty: Testing their relationships in the hotel industry (2013)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Customer loyalty: a review and future directions with a special focus on the hospitality industry (2015)Service quality, service convenience, price and fairness, customer loyalty, and the mediating role of customer satisfaction (2015)Modelling the relationship between hotel perceived value, customer satisfaction, and customer loyalty (2018)An integrated model of price, satisfaction and loyalty: an empirical analysis in the service sector (2007)Determinants of Student Loyalty in Higher Education: A Tested Relationship Approach in Latin America (2009)The impact of perceived price justice and satisfaction on loyalty: the mediating effect of revisit intention (2019)Service Quality, Perceived Value and Customer Satisfaction on Behavioral Intention in Restaurants: An Integrated Structural Model (2020)The Role of Perceived Smart Tourism Technology Experience for Tourist Satisfaction, Happiness and Revisit Intention (2020)Green consumerism, green perceived value, and restaurant revisit intention: Millennials' sustainable consumption with moderating effect of green perceived quality (2022)
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References

  • 2009Structural equations modeling: Fit Indices, sample size, and advanced topics2,261 cited
  • 1990Relationship approach to marketing in service contexts: The marketing and organizational behavior interface1,327 cited
  • 1996SERVQUAL revisited: a critical review of service quality1,032 cited
  • 2009The Roles of the Physical Environment, Price Perception, and Customer Satisfaction in Determining Customer Loyalty in the Restaurant Industry845 cited
  • 2019The influence of perceived food quality, price fairness, perceived value and satisfaction on customers’ revisit and word-of-mouth intentions towards organic food restaurants597 cited
  • 2010Effects of service quality and food quality: The moderating role of atmospherics in an ethnic restaurant segment585 cited
  • 2009Perceived values, satisfaction, and behavioral intentions: The role of familiarity in Korean restaurants501 cited
  • 2001An Integrated Model for the Effects of Perceived Product, Perceived Service Quality, and Perceived Price Fairness on Consumer Satisfaction and Loyalty397 cited
  • 2007Determinants of dining satisfaction and post-dining behavioral intentions342 cited
  • 2008Are highly satisfied restaurant customers really different? A quality perception perspective314 cited
  • 2016Revisiting customers' perception of service quality in fast food restaurants269 cited
  • 2008Satisfaction, image and loyalty: new versus experienced customers255 cited
  • 2010Customer perceptions of service quality in luxury hotels in New Delhi, India: an exploratory study

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251 cited
  • 2021WHAT LEADS GUESTS TO SATISFACTION AND LOYALTY IN UAE FIVE-STAR HOTELS? AHP ANALYSIS TO SERVICE QUALITY DIMENSIONS192 cited
  • 2014The influence of physical environment on emotions, customer satisfaction and behavioural intentions in Chinese resort hotel industry179 cited
  • 2010Restaurant consumers repeat patronage: A service quality concern174 cited
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