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Did COVID-19 change preferences for hygiene-related service attributes as satisfiers and dissatisfiers? An analysis of textual content of online hotel reviews
16 references·0 citing·51 second hop
Did COVID-19 change preferences for hygiene-related service attributes as satisfiers and dissatisfiers? An analysis of textual content of online hotel reviews (2023)Did COVID-19 change preferences for hygie…Understanding the dynamics of the quality of airline service attributes: Satisfiers and dissatisfiers (2020)Understanding the dynamics of…The psychological impact of quarantine and how to reduce it: rapid review of the evidence (2020)The psychological impact of q…Street protests in times of COVID-19: adjusting tactics and marching ‘as usual’ (2020)Street protests in times of C…Perceived hygiene attributes in the hotel industry: customer retention amid the COVID-19 crisis (2020)Perceived hygiene attributes …Pandemics, transformations and tourism: be careful what you wish for (2020)Pandemics, transformations an…Pandemics, tourism and global change: a rapid assessment of COVID-19 (2020)Pandemics, tourism and global…Impact of Covid-19 on consumer behavior: Will the old habits return or die? (2020)Impact of Covid-19 on consume…Effects of COVID-19 pandemic on hospitality industry: review of the current situations and a research agenda (2020)Effects of COVID-19 pandemic …The Effects of Culture on Consumers’ Consumption and Generation of Online Reviews (2018)The Effects of Culture on Con…Are guests of the same opinion as the hotel star-rate classification system? (2016)Are guests of the same opinio…What Makes a Helpful Online Review? A Study of Customer Reviews on Amazon.Com1 (2010)What Makes a Helpful Online R…Place attachment, identity and community impacts of tourism—the case of a Beijing hutong (2007)Place attachment, identity an…Customer delight and market segmentation: An application of the three-factor theory of customer satisfaction on life style groups (2007)Customer delight and market s…Business travellers’ hotel expectations and disappointments: A different perspective to hotel attribute importance investigation (2002)Business travellers’ hotel ex…Strengthening the Satisfaction-Profit Chain (2000)Strengthening the Satisfactio…A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)A Cognitive Model of the Ante…Social Behavior: Its Elementary Forms (1963)Social Indicators of Well-Being (1976)Measuring Service Quality: A Reexamination and Extension (1992)Whence Consumer Loyalty? (1999)Understanding Information Systems Continuance: An Expectation-Confirmation Model1 (2001)Advances in Consumer Research (2025)Principles and Practice of Structural Equation Modeling (1998)THE PSYCHOLOGY OF PERSONAL CONSTRUCTS (2010)The relationship between the ‘push’ and ‘pull’ factors of a tourist destination: the role of nationality – an analytical qualitative research approach (2010)Principles and Practice of Structural Equation Modeling (2012)Residents’ attitudes to tourism: a longitudinal study of 140 articles from 1984 to 2010 (2012)The effect of celebrity on brand awareness, perceived quality, brand image, brand loyalty, and destination attachment to a literary festival (2018)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Customer Loyalty: Toward an Integrated Conceptual Framework (1994)Perceptions of Chinese restaurants in the U.S.: What affects customer satisfaction and behavioral intentions? (2008)TOURIST SATISFACTION AND DISSATISFACTION (2009)A critical review of techniques for classifying quality attributes in the Kano model (2011)The Behavioral Consequences of Service Quality (1996)Customer perceived value, satisfaction, and loyalty: The role of switching costs (2004)Customer Engagement Behavior: Theoretical Foundations and Research Directions (2010)Satisfaction: a behavioral perspective on the consumer (2010)Understanding Customer Experience Throughout the Customer Journey (2016)Assessing psychological trauma and PTSD (1997)The Impact of Event Scale: Revised (2007)Diagnostic and Statistical Manual of Mental Disorders(DSM) (2008)Mental Health and the Covid-19 Pandemic (2020)Multidisciplinary research priorities for the COVID-19 pandemic: a call for action for mental health science (2020)Using social and behavioural science to support COVID-19 pandemic response (2020)e-Tourism beyond COVID-19: a call for transformative research (2020)Mental Health Strategies to Combat the Psychological Impact of Coronavirus Disease 2019 (COVID-19) Beyond Paranoia and Panic (2020)Reviving tourism industry post-COVID-19: A resilience-based framework (2020)Exploring the impact of COVID-19 on tourism: transformational potential and implications for a sustainable recovery of the travel and leisure industry (2021)Climate tipping points — too risky to bet against (2019)The Global Macroeconomic Impacts of COVID-19: Seven Scenarios (2020)Tourism and COVID-19: Impacts and implications for advancing and resetting industry and research (2020)The Lonely Crowd: A Study of the Changing American Character. (1951)Bowling Alone: The Collapse and Revival of American Community (2000)Bowling alone: the collapse and revival of American community (2000)Online Shopping Motives during the COVID-19 Pandemic—Lessons from the Crisis (2020)The effect of COVID-19 on consumer shopping behaviour: Generational cohort perspective (2021)The evolving role of artificial intelligence in marketing: A review and research agenda (2021)How Are Small Businesses Adjusting to COVID-19? Early Evidence from a Survey (2020)Tourists’ Attitudes toward the Use of Artificially Intelligent (AI) Devices in Tourism Service Delivery: Moderating Role of Service Value Seeking (2020)COVID-19 and hospitality 5.0: Redefining hospitality operations (2021)COVID-19 outbreak: Impact on global economy (2023)A Theory of Social Comparison Processes (1954)Judgment under Uncertainty: Heuristics and Biases (1974)Judgment under Uncertainty: Heuristics and Biases (1975)The Impact of New Media on Customer Relationships (2010)A comparative analysis of major online review platforms: Implications for social media analytics in hospitality and tourism (2016)Authenticity under threat: When social media influencers need to go beyond self-presentation (2018)
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References

  • 2020The psychological impact of quarantine and how to reduce it: rapid review of the evidence17,555 cited
  • 1980A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions15,223 cited
  • 2020Pandemics, tourism and global change: a rapid assessment of COVID-194,785 cited
  • 2010What Makes a Helpful Online Review? A Study of Customer Reviews on Amazon.Com12,952 cited
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  • 2000Strengthening the Satisfaction-Profit Chain1,549 cited
  • 2020Pandemics, transformations and tourism: be careful what you wish for1,181 cited
  • 2020Effects of COVID-19 pandemic on hospitality industry: review of the current situations and a research agenda790 cited
  • 2007Place attachment, identity and community impacts of tourism—the case of a Beijing hutong480 cited
  • 2007Customer delight and market segmentation: An application of the three-factor theory of customer satisfaction on life style groups363 cited
  • 2020Understanding the dynamics of the quality of airline service attributes: Satisfiers and dissatisfiers157 cited
  • 2020Perceived hygiene attributes in the hotel industry: customer retention amid the COVID-19 crisis142 cited
  • 2016Are guests of the same opinion as the hotel star-rate classification system?125 cited
  • 2002

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Business travellers’ hotel expectations and disappointments: A different perspective to hotel attribute importance investigation
122 cited
  • 2018The Effects of Culture on Consumers’ Consumption and Generation of Online Reviews118 cited
  • 2020Street protests in times of COVID-19: adjusting tactics and marching ‘as usual’105 cited
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