SZodixStudyAcademic Library
ShelvesOpen access
Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated
Embracing the paradox of customer experiences in the hospitality and tourism industry
16 references·2 citing·38 second hop
Embracing the paradox of customer experiences in the hospitality and tourism industry (2023)Embracing the paradox of customer experie…TOWARD A THEORY OF PARADOX: A DYNAMIC EQUILIBRIUM MODEL OF ORGANIZING. (2011)TOWARD A THEORY OF PARADOX: A…Customer Experience Creation: Determinants, Dynamics and Management Strategies (2009)Customer Experience Creation:…Uses of Heritage (2006)Uses of HeritageExperiential Marketing (1999)Experiential MarketingWelcome to the experience economy. (1998)Welcome to the experience eco…The Behavioral Consequences of Service Quality (1996)The Behavioral Consequences o…Economies of Signs and Space. (1994)Economies of Signs and Space.The image : a guide to pseudo-events in America (1992)The image : a guide to pseudo…Servicescapes: The Impact of Physical Surroundings on Customers and Employees (1992)Servicescapes: The Impact of …Flow: The Psychology of Optimal Experience (1991)Flow: The Psychology of Optim…Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Consumer Perceptions of Price…Authenticity and commoditization in tourism (1988)Authenticity and commoditizat…Culture and Consumption: A Theoretical Account of the Structure and Movement of the Cultural Meaning of Consumer Goods (1986)Culture and Consumption: A Th…The Experiential Aspects of Consumption: Consumer Fantasies, Feelings, and Fun (1982)The Experiential Aspects of C…An approach to environmental psychology (1974)An approach to environmental …Staged Authenticity: Arrangements of Social Space in Tourist Settings (1973)Staged Authenticity: Arrangem…Synthesizing the customer experience concept: A multimodularity approach (2023)Synthesizing the customer exp…Let Me Engage You: Peer engagement behaviour on peer-to-peer platforms (2023)Let Me Engage You: Peer engag…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Measuring Service Quality: A Reexamination and Extension (1992)The Different Roles of Satisfaction, Trust, and Commitment in Customer Relationships (1999)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Understanding Customer Experience Throughout the Customer Journey (2016)The Theory of Buyer Behavior (1971)Structure and Functions of Fantasy (1974)An Information Processing Theory of Consumer Choice (1979)Consumer perceived value: The development of a multiple item scale (2001)The Chain of Effects from Brand Trust and Brand Affect to Brand Performance: The Role of Brand Loyalty (2001)Consumer Acceptance and Use of Information Technology: Extending the Unified Theory of Acceptance and Use of Technology1 (2012)Atmospherics as a Marketing Tool (1974)Breaking Free from Product Marketing (1977)Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach (2001)Customer Engagement (2011)Information and Consumer Behavior (1970)The nature of human values (1973)The Effect of a Market Orientation on Business Profitability (1990)The Social System (1951)The Presentation of Self in Everyday Life. (1956)Studies in Ethnomethodology. (1968)A Phenomenology of Tourist Experiences (1979)Rethinking authenticity in tourism experience (1999)Conceptualizing, Measuring, and Managing Customer-Based Brand Equity (1993)Customer Engagement Behavior: Theoretical Foundations and Research Directions (2010)Evidence for a three-factor theory of emotions (1977)Seeking the Ideal Form: Product Design and Consumer Response (1995)Core affect and the psychological construction of emotion. (2003)The death of the social? Re-figuring the territory of government (1996)The teacher's soul and the terrors of performativity (2003)In the Social Factory? (2008)What Good Are Positive Emotions? (1998)The role of positive emotions in positive psychology: The broaden-and-build theory of positive emotions. (2001)From game design elements to gamefulness (2011)Negotiating Authentic Objects and Authentic Selves (2010)The recognition and misrecognition of community heritage (2010)Clarifying the critical in critical heritage studies (2012)
this work references cited by second hop

References

  • 1988Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence18,274 cited
  • 1996The Behavioral Consequences of Service Quality11,994 cited
  • 1982The Experiential Aspects of Consumption: Consumer Fantasies, Feelings, and Fun8,274 cited
  • 1974An approach to environmental psychology7,295 cited
  • 1992Servicescapes: The Impact of Physical Surroundings on Customers and Employees7,267 cited
  • 2006Uses of Heritage4,077 cited
  • 1991Flow: The Psychology of Optimal Experience3,621 cited
  • 1994Economies of Signs and Space.3,364 cited
  • 1973Staged Authenticity: Arrangements of Social Space in Tourist Settings3,359 cited
  • 2009Customer Experience Creation: Determinants, Dynamics and Management Strategies3,138 cited
  • 1998Welcome to the experience economy.3,099 cited
  • 2011TOWARD A THEORY OF PARADOX: A DYNAMIC EQUILIBRIUM MODEL OF ORGANIZING.3,048 cited
  • 1999Experiential Marketing2,989 cited
  • 1986Culture and Consumption: A Theoretical Account of the Structure and Movement of the Cultural Meaning of Consumer Goods2,852 cited
  • 1992The image : a guide to pseudo-events in America2,821 cited

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work

  • 1988Authenticity and commoditization in tourism2,725 cited
  • Cited by

    • 2023Synthesizing the customer experience concept: A multimodularity approach32 cited
    • 2023Let Me Engage You: Peer engagement behaviour on peer-to-peer platforms13 cited