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The effect of mobile-wallet service dimensions on customer satisfaction and loyalty: An empirical study
16 references·1 citing·37 second hop
The effect of mobile-wallet service dimensions on customer satisfaction and loyalty: An empirical study (2023)The effect of mobile-wallet service dimen…Consumer Acceptance and Use of Information Technology: Extending the Unified Theory of Acceptance and Use of Technology1 (2012)Consumer Acceptance and Use o…Specification, evaluation, and interpretation of structural equation models (2011)Specification, evaluation, an…Born Unequal: A Study of the Helpfulness of User-Generated Product Reviews (2011)Born Unequal: A Study of the …The personalization privacy paradox: An exploratory study of decision making process for location-aware marketing (2010)The personalization privacy p…Understanding consumer acceptance of mobile payment services: An empirical analysis (2009)Understanding consumer accept…Technology Acceptance Model 3 and a Research Agenda on Interventions (2008)Technology Acceptance Model 3…Consumer acceptance of online banking: an extension of the technology acceptance model (2004)Consumer acceptance of online…Whence Consumer Loyalty? (1999)Whence Consumer Loyalty?Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives (1999)Cutoff criteria for fit index…Effects of sample size, model specification and factor loadings on the GFI in confirmatory factor analysis (1998)Effects of sample size, model…Power analysis and determination of sample size for covariance structure modeling. (1996)Power analysis and determinat…User Acceptance of Computer Technology: A Comparison of Two Theoretical Models (1989)User Acceptance of Computer T…Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology (1989)Perceived Usefulness, Perceiv…SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)SERVQUAL: A multiple-Item Sca…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)A Conceptual Model of Service…A Service Quality Model and its Marketing Implications (1984)A Service Quality Model and i…Determinants in adopting cashless payments in Europe: a multilevel analysis (2025)Determinants in adopting cash…Strategic Management and Marketing in the Service Sector (1984)Measuring Service Quality: A Reexamination and Extension (1992)The Behavioral Consequences of Service Quality (1996)Evolving to a New Dominant Logic for Marketing (2003)Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)Self-efficacy mechanism in human agency. 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(2003)User Acceptance of Information Technology: Toward A Unified View1 (2003)Unified Theory of Acceptance and Use of Technology: A Synthesis and the Road Ahead (2016)Re-examining the Unified Theory of Acceptance and Use of Technology (UTAUT): Towards a Revised Theoretical Model (2017)The technology acceptance model (TAM): A meta-analytic structural equation modeling approach to explaining teachers’ adoption of digital technology in education (2018)The theory of planned behavior (1991)A Theoretical Extension of the Technology Acceptance Model: Four Longitudinal Field Studies (2000)Why Don’t Men Ever Stop to Ask for Directions? Gender, Social Influence, and Their Role in Technology Acceptance and Usage Behavior1 (2000)
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References

  • 1999Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives108,592 cited
  • 1989Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology68,271 cited
  • 1989User Acceptance of Computer Technology: A Comparison of Two Theoretical Models25,696 cited
  • 1985A Conceptual Model of Service Quality and Its Implications for Future Research21,635 cited
  • 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
  • 2012Consumer Acceptance and Use of Information Technology: Extending the Unified Theory of Acceptance and Use of Technology115,720 cited
  • 1996Power analysis and determination of sample size for covariance structure modeling.10,386 cited
  • 2008Technology Acceptance Model 3 and a Research Agenda on Interventions8,138 cited
  • 1999Whence Consumer Loyalty?7,319 cited
  • 1984A Service Quality Model and its Marketing Implications6,560 cited
  • 2011Specification, evaluation, and interpretation of structural equation models3,734 cited
  • 2004Consumer acceptance of online banking: an extension of the technology acceptance model1,772 cited
  • 2009Understanding consumer acceptance of mobile payment services: An empirical analysis1,268 cited
  • 2010The personalization privacy paradox: An exploratory study of decision making process for location-aware marketing

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708 cited
  • 1998Effects of sample size, model specification and factor loadings on the GFI in confirmatory factor analysis701 cited
  • 2011Born Unequal: A Study of the Helpfulness of User-Generated Product Reviews612 cited
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    • 2025Determinants in adopting cashless payments in Europe: a multilevel analysis7 cited