SZodixStudyAcademic Library
ShelvesOpen access
Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated
Factors influencing consumer forgiveness: a systematic literature review and directions for future research
16 references·1 citing·52 second hopsampled
Factors influencing consumer forgiveness: a systematic literature review and directions for future research (2023)Factors influencing consumer forgiveness:…The art of writing literature review: What do we know and what do we need to know? (2020)The art of writing literature…Literature review as a research methodology: An overview and guidelines (2019)Literature review as a resear…Preferred reporting items for systematic review and meta-analysis protocols (PRISMA-P) 2015 statement (2015)Preferred reporting items for…A comprehensive model of customer direct and indirect revenge: understanding the effects of perceived greed and customer power (2010)A comprehensive model of cust…When Customer Love Turns into Lasting Hate: The Effects of Relationship Strength and Time on Customer Revenge and Avoidance (2009)When Customer Love Turns into…How to repair customer trust after negative publicity: The roles of competence, integrity, benevolence, and forgiveness (2009)How to repair customer trust …Anger, frustration, and helplessness after service failure: coping strategies and effective informational support (2009)Anger, frustration, and helpl…The effects of customer participation in co-created service recovery (2007)The effects of customer parti…Using thematic analysis in psychology (2006)Using thematic analysis in ps…Forgivingness, Vengeful Rumination, and Affective Traits (2004)Forgivingness, Vengeful Rumin…Forgiveness is an emotion-focused coping strategy that can reduce health risks and promote health resilience: theory, review, and hypotheses (2004)Forgiveness is an emotion-foc…Justice constructs, negative affectivity, and employee deviance: a proposed model and empirical test (1999)Justice constructs, negative …Interpersonal forgiving in close relationships. (1997)Interpersonal forgiving in cl…Dimensions of Brand Personality (1997)Dimensions of Brand Personali…Servicescapes: The Impact of Physical Surroundings on Customers and Employees (1992)Servicescapes: The Impact of …Self-Concept in Consumer Behavior: A Critical Review (1982)Self-Concept in Consumer Beha…Issue congruence in destination post-crisis DSR communication: Moderated mediating effect of DSR skepticism and crisis history (2023)Issue congruence in destinati…Qualitative evaluation and research methods (1990)Qualitative Data Analysis: An Expanded Sourcebook (1994)Basics of qualitative research : techniques and procedures for developing grounded theory (1998)Older Adults' Reasons for Using Technology while Aging in Place (2015)Thematic Analysis (2017)Reflecting on reflexive thematic analysis (2019)The Psychology of Interpersonal Relations. (1958)Development and validation of brief measures of positive and negative affect: The PANAS scales. (1988)Comparative fit indexes in structural models. (1990)Patterns of Positive and Negative Religious Coping with Major Life Stressors (1998)Is gratitude a moral affect? (2001)Interdependence, Interaction, and Relationships (2002)A Theory of Social Comparison Processes (1954)The Presentation of Self in Everyday Life. (1956)Self-efficacy: Toward a unifying theory of behavioral change. (1977)Possessions and the Extended Self (1988)Dimensions of Brand Personality (1997)Atmospherics as a Marketing Tool (1974)Breaking Free from Product Marketing (1977)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach (2001)Customer Engagement (2011)Understanding Customer Experience Throughout the Customer Journey (2016)The Emerging Field of Emotion Regulation: An Integrative Review (1998)The role of positive emotions in positive psychology: The broaden-and-build theory of positive emotions. (2001)Forgiveness, Health, and Well-Being: A Review of Evidence for Emotional Versus Decisional Forgiveness, Dispositional Forgivingness, and Reduced Unforgiveness (2007)Stress: Appraisal and Coping (2013)Self-Reported Experiences of Discrimination and Health: Scientific Advances, Ongoing Controversies, and Emerging Issues (2015)The Measurement of Observer Agreement for Categorical Data (1977)Preferred reporting items for systematic reviews and meta-analyses: the PRISMA statement (2009)Preferred reporting items for systematic reviews and meta-analyses: the PRISMA Statement. (2009)The PRISMA Statement for Reporting Systematic Reviews and Meta-Analyses of Studies That Evaluate Health Care Interventions: Explanation and Elaboration (2009)The PRISMA 2020 statement: an updated guideline for reporting systematic reviews (2021)The PRISMA 2020 statement: an updated guideline for reporting systematic reviews (2021)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Structural equation modeling in practice: A review and recommended two-step approach. (1988)Common method biases in behavioral research: A critical review of the literature and recommended remedies. (2003)Customer Engagement Behavior: Theoretical Foundations and Research Directions (2010)The impact of online reviews on hotel booking intentions and perception of trust (2011)Word of mouth and interpersonal communication: A review and directions for future research (2014)Meta-analysis in clinical trials (1986)How to conduct a bibliometric analysis: An overview and guidelines (2021)Scientific procedures and rationales for systematic literature reviews (SPAR‐4‐SLR) (2021)Agency Theory: An Assessment and Review (1989)Analyzing the Past to Prepare for the Future: Writing a Literature Review (2002)Reviving tourism industry post-COVID-19: A resilience-based framework (2020)Social media influencer marketing: A systematic review, integrative framework and future research agenda (2021)Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)Culture and the Self: Implications for Cognition, Emotion, and Motivation (1991)Does Doing Good Always Lead to Doing Better? Consumer Reactions to Corporate Social Responsibility (2001)Consumer–Company Identification: A Framework for Understanding Consumers’ Relationships with Companies (2003)Brand Experience: What Is It? How Is It Measured? Does It Affect Loyalty? (2009)
this work references cited by second hop· second hop is a sample of the most-cited connections

References

  • 2006Using thematic analysis in psychology193,725 cited
  • 2015Preferred reporting items for systematic review and meta-analysis protocols (PRISMA-P) 2015 statement26,189 cited
  • 2019Literature review as a research methodology: An overview and guidelines11,435 cited
  • 1992Servicescapes: The Impact of Physical Surroundings on Customers and Employees7,267 cited
  • 1997Dimensions of Brand Personality4,046 cited
  • 1982Self-Concept in Consumer Behavior: A Critical Review3,659 cited
  • 2020The art of writing literature review: What do we know and what do we need to know?2,593 cited
  • 1997Interpersonal forgiving in close relationships.1,665 cited
  • 2009When Customer Love Turns into Lasting Hate: The Effects of Relationship Strength and Time on Customer Revenge and Avoidance980 cited
  • 2004Forgiveness is an emotion-focused coping strategy that can reduce health risks and promote health resilience: theory, review, and hypotheses823 cited
  • 2007The effects of customer participation in co-created service recovery757 cited
  • 2004Forgivingness, Vengeful Rumination, and Affective Traits594 cited
  • 1999Justice constructs, negative affectivity, and employee deviance: a proposed model and empirical test557 cited
  • 2010A comprehensive model of customer direct and indirect revenge: understanding the effects of perceived greed and customer power

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work

519 cited
  • 2009Anger, frustration, and helplessness after service failure: coping strategies and effective informational support513 cited
  • 2009How to repair customer trust after negative publicity: The roles of competence, integrity, benevolence, and forgiveness467 cited
  • Cited by

    • 2023Issue congruence in destination post-crisis DSR communication: Moderated mediating effect of DSR skepticism and crisis history8 cited