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The impact of organizational resilience on the quality of public services: Application of structural equation modeling
16 references·2 citing·58 second hopsampled
The impact of organizational resilience on the quality of public services: Application of structural equation modeling (2023)The impact of organizational resilience o…Impact of Managers’ overconfidence upon listed Firms’ entrepreneurial behavior in an emerging market (2022)Impact of Managers’ overconfi…Exploring women's initiatives for family business resilience during the COVID-19 pandemic (2022)Exploring women's initiatives…Does inter-municipal collaboration improve public service resilience? Evidence from local authorities in England (2022)Does inter-municipal collabor…Responding to information asymmetry in crisis situations: innovation in the time of the COVID-19 pandemic (2021)Responding to information asy…Resilience in Public Sector Managers (2021)Resilience in Public Sector M…Public Employment and Management 2021 (2021)Public Employment and Managem…Organizational learning and unlearning capabilities for resilience during COVID-19 (2021)Organizational learning and u…A Systematic Literature Review of Empirical Research on the Impacts of e‐Government: A Public Value Perspective (2021)A Systematic Literature Revie…COVID-19 and public-sector capacity (2020)COVID-19 and public-sector ca…A fuzzy Delphi analytic hierarchy model to rank factors influencing public transit mode choice: A case study (2020)A fuzzy Delphi analytic hiera…Employee resilience: development and validation of a measure (2019)Employee resilience: developm…Beyond “bouncing back”: Towards an integral, capability‐based understanding of organizational resilience (2018)Beyond “bouncing back”: Towar…RESILIENCE THINKING: LESSONS FOR PUBLIC ADMINISTRATION (2015)RESILIENCE THINKING: LESSONS …Is Public Service Motivation Related to Overall and Dimensional Work-Unit Performance as Indicated by Supervisors? (2015)Is Public Service Motivation …Short-form version of the Benchmark Resilience Tool (BRT-53) (2013)Short-form version of the Ben…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)A Conceptual Model of Service…Advancing public administration research: integrating digital governance, institutional resilience, and participatory pathways for public value (2026)Advancing public administrati…Evolution of the regional innovation system in terms of the Covid-19 pandemic, financial and economic crisis: The long term perspective from Central European region (2024)Evolution of the regional inn…Coefficient Alpha and the Internal Structure of Tests (1951)The MOS 36-item short-form health survey (SF-36). I. Conceptual framework and item selection. (1992)The MOS 36-ltem Short-Form Health Survey (SF-36) (1992)Team Resilience: Scale Development and Validation (2016)Modelling organizational resilience structure: insights to assess resilience integrating bounce-back and bounce-forward (2022)Transform to adapt or resilient by design? How organizations can foster resilience through business model transformation (2023)Advertising as Information (1974)Breaking Free from Product Marketing (1977)Strategic Management and Marketing in the Service Sector (1984)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)The Behavioral Consequences of Service Quality (1996)A Ladder Of Citizen Participation (1969)Governing the Commons (1990)Exploration and Exploitation in Organizational Learning (1991)Impact of the digital divide on e-government: Expanding from channel choice to channel usage (2016)The Crisis Approach (2017)Urban resilience implementation: A policy challenge and research agenda for the 21st century (2018)Perception of Risk (1987)Community Resilience as a Metaphor, Theory, Set of Capacities, and Strategy for Disaster Readiness (2007)Theory Building From Cases: Opportunities And Challenges (2007)Business continuity management and organizational resilience: A small and medium enterprises (SMEs) perspective (2023)How Do Uncertainties Affect Supply-Chain Resilience? The Moderating Role of Information Sharing for Sustainable Supply-Chain Management (2023)The How and Why of Organizational Resilience: A Mixed-Methods Study on Facilitators and Consequences of Organizational Resilience Throughout a Crisis (2023)Structural equation modeling in practice: A review and recommended two-step approach. (1988)Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives (1999)Sources of Method Bias in Social Science Research and Recommendations on How to Control It (2011)Resilience in Organizations: An Integrative Multilevel Review and Editorial Introduction (2021)Tourism employee resilience, organizational resilience and financial performance: the role of creative self-efficacy (2022)A PUBLIC MANAGEMENT FOR ALL SEASONS? (1991)The Dynamic Capabilities of Firms: an Introduction (1994)The “new public management” in the 1980s: Variations on a theme (1995)Anchoring “tourism value” within a regenerative tourism paradigm – a government perspective (2021)Data science, artificial intelligence and the third wave of digital era governance (2023)The impact of artificial intelligence (AI) on employees’ skills and well-being in global labor markets: A systematic review (2023)Developing a capacity for organizational resilience through strategic human resource management (2010)Resilience: the concept, a literature review and future directions (2011)Organizational resilience: a capability-based conceptualization (2019)Sustainability and Resilience Organizational Capabilities to Enhance Business Continuity Management: A Literature Review (2021)Organizational resilience under COVID-19: the role of digital technology in R&D investment and performance (2022)Organizational resilience as a key property of enterprise risk management in response to novel and severe crisis events (2023)Multilevel Theory, Research, and Methods in Organizations: Foundations, Extensions, and New Directions (2000)Developing and Validating Trust Measures for e-Commerce: An Integrative Typology (2002)Explicating dynamic capabilities: the nature and microfoundations of (sustainable) enterprise performance (2007)Digital Governance: An Assessment of Performance and Best Practices (2022)Vision and reality of e-government for governance improvement: Evidence from global cross-country panel data (2023)E-Government as a Development Strategy: The Case of Estonia (2024)Organizational Information Requirements, Media Richness and Structural Design (1986)Basics of Qualitative Research: Grounded Theory Procedures and Techniques (1993)Global Value Chain Reconfiguration and COVID-19: Investigating the Case for More Resilient Redistributed Models of Production (2022)Digital government transformation as an organizational response to the COVID-19 pandemic (2023)Information use in public administration and policy decision‐making: A research synthesis (2023)The Motivational Bases of Public Service (1990)Leadership Behavior and Employee Voice: Is the Door Really Open? (2007)The future of employment: How susceptible are jobs to computerisation? (2016)Government at a Glance 2023 (2023)Professionalising the public procurement workforce (2023)Roles of professionals in value co-creation: a systematic literature review (2024)
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References

  • 1985A Conceptual Model of Service Quality and Its Implications for Future Research21,635 cited
  • 2015RESILIENCE THINKING: LESSONS FOR PUBLIC ADMINISTRATION285 cited
  • 2019Employee resilience: development and validation of a measure240 cited
  • 2020COVID-19 and public-sector capacity238 cited
  • 2021A Systematic Literature Review of Empirical Research on the Impacts of e‐Government: A Public Value Perspective190 cited
  • 2021Public Employment and Management 2021160 cited
  • 2013Short-form version of the Benchmark Resilience Tool (BRT-53)99 cited
  • 2021Organizational learning and unlearning capabilities for resilience during COVID-1998 cited
  • 2018Beyond “bouncing back”: Towards an integral, capability‐based understanding of organizational resilience92 cited
  • 2021Responding to information asymmetry in crisis situations: innovation in the time of the COVID-19 pandemic86 cited
  • 2021Resilience in Public Sector Managers75 cited
  • 2020A fuzzy Delphi analytic hierarchy model to rank factors influencing public transit mode choice: A case study71 cited
  • 2022Does inter-municipal collaboration improve public service resilience? Evidence from local authorities in England62 cited
  • 2022Exploring women's initiatives for family business resilience during the COVID-19 pandemic58 cited

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  • 2022Impact of Managers’ overconfidence upon listed Firms’ entrepreneurial behavior in an emerging market44 cited
  • 2015Is Public Service Motivation Related to Overall and Dimensional Work-Unit Performance as Indicated by Supervisors?37 cited
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    • 2026Advancing public administration research: integrating digital governance, institutional resilience, and participatory pathways for public value6 cited
    • 2024Evolution of the regional innovation system in terms of the Covid-19 pandemic, financial and economic crisis: The long term perspective from Central European region6 cited