The role of supervisor cultural intelligence in the feedback process

M. Reynolds · Catherine Warren · Pratibha Deepak · Lisa A. Steelman

2 citations0/0 files storedInternational Coaching Psychology Review

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Coaching Methods and Impact International Student and Expatriate Challenges Global and Cross-Cultural Management

Abstract

Introduction Supervisors are often asked to coach and mentor employees, and while research on supervisor coaching capability is not new, cross-cultural factors in coaching are understudied. As the workplace becomes more diverse, supervisor cultural intelligence, the capability to function effectively in culturally diverse settings, is becoming more critical. Method The current study examined the role of supervisor cultural intelligence in the feedback process through a cross-sectional study with participants from the United States and India. Results Results revealed that supervisor cultural intelligence was associated with a more favorable feedback environment, trust in the supervisor, an improved coaching relationship between the supervisor and subordinate, and greater subordinate feedback seeking frequency. Cultural tightness – looseness was a moderator, such that there was a stronger relationship between supervisor cultural intelligence and the feedback environment in cultures perceived to be looser (higher tolerance for deviation from social norms and deviation less rigorously enforced in general) compared to cultures perceived to be tighter (low tolerance for deviations from social norms and deviation more rigorously enforced). Discussion Results suggest that cultural intelligence can facilitate supervisors in developing a constructive feedback environment that fosters trust and meaningful coaching relationships, especially in cultures that are perceived to be looser where there is potentially more behavioral flexibility. Conclusion Supervisors can leverage cultural intelligence to better foster a quality feedback environment and navigate coaching relationships with diverse employees.

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References

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