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Evaluating the service quality of insular and coastal recreational fisheries by integration of the SERVQUAL-fuzzy Kano model and importance-performance analysis
16 references·0 citing·41 second hop
Evaluating the service quality of insular and coastal recreational fisheries by integration of the SERVQUAL-fuzzy Kano model and importance-performance analysis (2023)Evaluating the service quality of insular…Recreational angler satisfaction: What drives it? (2021)Recreational angler satisfact…Global Participation in and Public Attitudes Toward Recreational Fishing: International Perspectives and Developments (2020)Global Participation in and P…Classifying restaurant service quality attributes by using Kano model and IPA approach (2016)Classifying restaurant servic…A cross cultural investigation of airlines service quality through integration of Servqual and the Kano model (2014)A cross cultural investigatio…IPA–Kano model: A new tool for categorising and diagnosing service quality attributes (2012)IPA–Kano model: A new tool fo…An application of integrating SERVQUAL and Kano's model into QFD for logistics services (2009)An application of integrating…A new fuzzy concept approach for Kano’s model (2008)A new fuzzy concept approach …The refined Kano's model and its application (2005)The refined Kano's model and …Integrating Kano’s Model into Web- community Service Quality (2004)Integrating Kano’s Model into…Tourist satisfaction in Singapore – a perspective from Indonesian tourists (2003)Tourist satisfaction in Singa…Service Quality and Tourism (1998)Service Quality and TourismDineserv: A Tool for Measuring Service Quality in Restaurants (1995)Dineserv: A Tool for Measurin…Attractive Quality and Must-Be Quality (1984)Attractive Quality and Must-B…A Service Quality Model and its Marketing Implications (1984)A Service Quality Model and i…Management of Service Operations: Text, Cases and Readings (1979)Management of Service Operati…Importance-Performance Analysis (1977)Importance-Performance Analys…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Culture's Consequences: Comparing Values, Behaviors, Institutions, and Organizations across Nations (2002)A multiple criteria approach for airline passenger satisfaction measurement and service quality improvement (2017)Measuring service quality from unstructured data: A topic modeling application on airline passengers’ online reviews (2018)Voice of airline passenger: A text mining approach to understand customer satisfaction (2019)Fuzzy sets (1965)Fuzzy sets (1996)Typology of Kano models: a critical review of literature and proposition of a revised model (2013)Sustainable supplier selection under must-be criteria through Fuzzy inference system (2019)Research on the influence of after-sales service quality factors on customer satisfaction (2020)A Service‐Orientated Approach to Marketing of Services (1978)Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses (1990)Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach (2001)Service Quality Delivery through Web Sites: A Critical Review of Extant Knowledge (2002)A model of consumer perceptions and store loyalty intentions for a supermarket retailer (1998)How to make product development projects more successful by integrating Kano's model of customer satisfaction into quality function deployment (1998)Two Decades of Using Kano's Theory of Attractive Quality: A Literature Review (2008)Understanding customer needs through quantitative analysis of Kano's model (2010)Logistics service design for cross-border E-commerce using Kansei engineering with text-mining-based online content analysis (2016)Delivering Quality Service (1990)Measuring Service Quality in the Travel and Tourism Industry (1991)Factors Affecting Customer Evaluation of Service Quality in Travel Agencies: An Investigation of Customer Perceptions (1992)Toronto’s Image As a Destination: A Comparative Importance-Satisfaction Analysis by Origin of Visitor (2001)Measuring tourist satisfaction with Kenya's wildlife safari: a case study of Tsavo West National Park (2002)The impact of destination source credibility on destination satisfaction: The mediating effects of destination attachment and destination image (2012)Zero defections: quality comes to services. (1990)Determinants of hotel guests’ satisfaction and repeat patronage in the Hong Kong hotel industry (2001)The impact of website quality on customer satisfaction and purchase intentions: Evidence from Chinese online visitors (2008)Influence of the Quality of Food, Service, and Physical Environment on Customer Satisfaction and Behavioral Intention in Quick-Casual Restaurants: Moderating Role of Perceived Price (2009)The Case For Animal Rights (1987)Culture shift in advanced industrial society (1990)Culture Shift in Advanced Industrial Society (1990)Learning, thinking, sharing, and working across boundaries in fisheries science (2024)The Process of Customer Engagement: A Conceptual Framework (2008)Gain more insight from your PLS-SEM results (2016)Assessing Advantage: A Framework for Diagnosing Competitive Superiority (1988)Destination image analysis—a review of 142 papers from 1973 to 2000 (2002)The emergence of service operations management as an academic discipline (2006)Does bureaucracy kill individual initiative? The impact of structure on organizational citizenship behavior in the hospitality industry (2007)Understanding the Impact of Green Initiatives and Green Performance on Financial Performance in the US (2017)
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References

  • 1984A Service Quality Model and its Marketing Implications6,560 cited
  • 1977Importance-Performance Analysis4,319 cited
  • 1984Attractive Quality and Must-Be Quality3,436 cited
  • 1995Dineserv: A Tool for Measuring Service Quality in Restaurants823 cited
  • 2005The refined Kano's model and its application302 cited
  • 1979Management of Service Operations: Text, Cases and Readings252 cited
  • 1998Service Quality and Tourism225 cited
  • 2014A cross cultural investigation of airlines service quality through integration of Servqual and the Kano model218 cited
  • 2020Global Participation in and Public Attitudes Toward Recreational Fishing: International Perspectives and Developments171 cited
  • 2008A new fuzzy concept approach for Kano’s model170 cited
  • 2003Tourist satisfaction in Singapore – a perspective from Indonesian tourists162 cited
  • 2021Recreational angler satisfaction: What drives it?158 cited
  • 2009An application of integrating SERVQUAL and Kano's model into QFD for logistics services146 cited
  • 2012IPA–Kano model: A new tool for categorising and diagnosing service quality attributes137 cited
  • 2004Integrating Kano’s Model into Web- community Service Quality

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119 cited
  • 2016Classifying restaurant service quality attributes by using Kano model and IPA approach97 cited
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