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How does the environmental concerns affect the satisfaction of BRT and Metro users? A moderator analysis
16 references·0 citing·37 second hop
How does the environmental concerns affect the satisfaction of BRT and Metro users? A moderator analysis (2023)How does the environmental concerns affec…What influences satisfaction and loyalty in public transport? A review of the literature (2017)What influences satisfaction …Drivers of customer satisfaction with public transport services (2015)Drivers of customer satisfact…Service quality and customer satisfaction of a UAE-based airline: An empirical investigation (2014)Service quality and customer …Satisfaction: A Behavioral Perspective on the Consumer (2014)Satisfaction: A Behavioral Pe…Perceived service quality in bus transit service: A structural equation approach (2013)Perceived service quality in …Perceived Satisfaction with Public Transport Service in Nine European Cities (2012)Perceived Satisfaction with P…PLS-SEM: Indeed a Silver Bullet (2011)PLS-SEM: Indeed a Silver Bull…Satisfaction: A Behavioral Perspective on the Consumer (2010)Satisfaction: A Behavioral Pe…Behavioral intentions of public transit passengers—The roles of service quality, perceived value, satisfaction and involvement (2010)Behavioral intentions of publ…The effect of relational benefits on perceived value in relation to customer loyalty: An empirical study in the Australian coffee outlets industry (2009)The effect of relational bene…Public transit user satisfaction: Variability and policy implications (2008)Public transit user satisfact…Service quality––developing a service quality index in the provision of commercial bus contracts (2003)Service quality––developing a…LISREL Approaches to Interaction Effects in Multiple Regression. (1997)LISREL Approaches to Interact…LISREL Approaches to Interaction Effects in Multiple Regression (1996)LISREL Approaches to Interact…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)A Conceptual Model of Service…A Service Quality Model and its Marketing Implications (1984)A Service Quality Model and i…Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)On the Evaluation of Structural Equation Models (1988)Structural equation modeling in practice: A review and recommended two-step approach. (1988)A new criterion for assessing discriminant validity in variance-based structural equation modeling (2014)Partial least squares structural equation modeling (PLS-SEM) (2014)When to use and how to report the results of PLS-SEM (2018)Advertising as Information (1974)Breaking Free from Product Marketing (1977)Strategic Management and Marketing in the Service Sector (1984)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)The Behavioral Consequences of Service Quality (1996)A technique for measurement of attitudes (1932)Discrete Choice Analysis (1985)Statistical and Econometric Methods for Transportation Data Analysis (2003)A methodology for evaluating transit service quality based on subjective and objective measures from the passenger’s point of view (2010)Understanding Attitudes and Predicting Social Behavior (1980)Modelling the relationship between hotel perceived value, customer satisfaction, and customer loyalty (2018)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Comparative fit indexes in structural models. (1990)An investigation of service quality, customer satisfaction and loyalty in China's airline market (2016)Evaluating service quality of airline industry using hybrid best worst method and VIKOR (2017)Voice of airline passenger: A text mining approach to understand customer satisfaction (2019)Structural Equations with Latent Variables (1989)Quality of Service in Public Transport Based on Customer Satisfaction Surveys: A Review and Assessment of Methodological Approaches (2014)Public Transport Accessibility: A Literature Review (2018)A Service‐Orientated Approach to Marketing of Services (1978)Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses (1990)Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach (2001)Service Quality Delivery through Web Sites: A Critical Review of Extant Knowledge (2002)Rediscovering Satisfaction (1999)Customer Reactions to Emotional Labor: the Roles of Employee Acting Strategies and Customer Detection Accuracy (2009)CSR and Service Brand: The Mediating Effect of Brand Identification and Moderating Effect of Service Quality (2010)Quality, satisfaction and behavioral intentions (2000)CB-SEM vs PLS-SEM methods for research in social sciences and technology forecasting (2021)on the clinical validity of the maslach burnout inventory and the burnout measure (2001)The Structure of Goal Contents Across 15 Cultures. (2005)Perceived Discrimination and the Adjustment of African American Youths: A Five-Year Longitudinal Analysis With Contextual Moderation Effects (2006)
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References

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  • 2009The effect of relational benefits on perceived value in relation to customer loyalty: An empirical study in the Australian coffee outlets industry

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269 cited
  • 1997LISREL Approaches to Interaction Effects in Multiple Regression.255 cited
  • 2012Perceived Satisfaction with Public Transport Service in Nine European Cities237 cited
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