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Diversity and inclusion in hospitality and tourism: bridging the gap between employee and customer perspectives

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References

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2021

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Effects of Issue Ownership, Perceived Fit, and Authenticity in Corporate Social Advocacy on Corporate Reputation

188 cited

2017A systematic literature review of research on diversity and diversity management in the hospitality literature175 cited

2011Dimensions of hotel experience of people with disabilities: an exploratory study168 cited

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2023The role of employee loyalty in online reputation: evidence from tourism and hospitality sector19 cited
2025Inclusive marketing: A review and research agenda15 cited
2024Women empowerment in restaurants: effects of femvertising, purplewashing and feminist identity on consumers’ willingness to pay a premium9 cited
2026Customer evaluations of winery tasting room employees with disabilities0 cited
2026Unveiling Students’ Perceptions of Cross-Cultural and Cross-Major Service Learning in Hospitality and Culinary Education: A Q-Method Case Study0 cited