SZodixStudyAcademic Library
ShelvesOpen access
Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated
Is online-to-offline customer care support essential for consumer service?
16 references·3 citing·51 second hop
Is online-to-offline customer care support essential for consumer service? (2023)Is online-to-offline customer care suppor…Manufacturer encroachment and channel conflicts: A systematic review of the literature (2022)Manufacturer encroachment and…Advertisement policy for dual-channel within emissions-controlled flexible production system (2022)Advertisement policy for dual…The effects of service quality, perceived value and trust in home delivery service personnel on customer satisfaction: Evidence from a developing country (2021)The effects of service qualit…Revisiting food delivery apps during COVID-19 pandemic? Investigating the role of emotions (2021)Revisiting food delivery apps…Why do people use and recommend m-wallets? (2020)Why do people use and recomme…Inventory models for perishable items with advanced payment, linearly time-dependent holding cost and demand dependent on advertisement and selling price (2020)Inventory models for perishab…Impact of a “Buy-online-and-pickup-in-store” Channel on Price and Quality Decisions in a Supply Chain (2020)Impact of a “Buy-online-and-p…Impact of sales Promotion's benefits on perceived value: Does product category moderate the results? (2019)Impact of sales Promotion's b…Pricing and lot-sizing decisions for perishable goods when demand depends on selling price, reference price, product freshness, and displayed stocks (2018)Pricing and lot-sizing decisi…Manufacturer encroachment with advertising (2018)Manufacturer encroachment wit…Social media marketing: Comparative effect of advertisement sources (2017)Social media marketing: Compa…Omnichannel Service Operations with Online and Offline Self-Order Technologies (2017)Omnichannel Service Operation…Dynamic Pricing with Demand Learning and Reference Effects (2017)Dynamic Pricing with Demand L…Pricing and lot-sizing polices for perishable goods when the demand depends on selling price, displayed stocks, and expiration date (2016)Pricing and lot-sizing police…Online and Offline Information for Omnichannel Retailing (2016)Online and Offline Informatio…Integration of Online and Offline Channels in Retail: The Impact of Sharing Reliable Inventory Availability Information (2012)Integration of Online and Off…The impact of online customer service and store features on consumer experience and willingness to revisit their preferred online store (2025)The impact of online customer…Green investment, replenishment strategy, and advance payment policy in two warehouse flexible Inventory system: A lesson learned from COVID-19 (2025)Green investment, replenishme…Dynamic pricing strategies for efficient inventory management with auto-correlative stochastic demand forecasting using exponential smoothing method (2024)Dynamic pricing strategies fo…Direct Marketing, Indirect Profits: A Strategic Analysis of Dual-Channel Supply-Chain Design (2003)Omnichannel Retail Operations with Buy-Online-and-Pick-up-in-Store (2016)Conceptualization of omnichannel customer experience and its impact on shopping intention: A mixed-method approach (2019)Consumer decision‐making in omnichannel retailing: Literature review and future research agenda (2020)Omni-channel management in the new retailing era: A systematic review and future research agenda (2020)Decision Systems for Inventory Management and Production Planning (1979)Perishable Inventory Theory: A Review (1982)Recent trends in modeling of deteriorating inventory (2001)Modelling carbon trading and refrigerated logistics services within a fresh food supply chain under carbon cap-and-trade regulation (2018)Self-Service Technologies: Understanding Customer Satisfaction with Technology-Based Service Encounters (2000)Telephone Call Centers: Tutorial, Review, and Research Prospects (2003)To Queue or Not to Queue: Equilibrium Behavior in Queueing Systems (2003)Buy online and pick up in-store: Design of the service area (2018)Platform logistics or self-logistics? Restaurants’ cooperation with online food-delivery platform considering profitability and sustainability (2021)Reforming global supply chain management under pandemics: The GREAT‐3Rs framework (2022)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology (1989)The theory of planned behavior (1991)Investigating the impact of social media advertising features on customer purchase intention (2018)Instagram and YouTube bloggers promote it, why should I buy? How credibility and parasocial interaction influence purchase intentions (2019)Setting the future of digital and social media marketing research: Perspectives and research propositions (2020)Empirical Generalizations from Reference Price Research (1995)Dynamic Pricing Strategies with Reference Effects (2007)An EOQ inventory model with nonlinear stock dependent holding cost, nonlinear stock dependent demand and trade credit (2018)Dynamic pricing in the presence of reference price effect and consumer strategic behaviour (2019)Multi-objective optimization modelling of sustainable green supply chain in inventory and production management (2021)Marketing Decision Making: A Model Building Approach (1971)An EOQ model with delay in payments and time varying deterioration rate (2011)Optimal credit period and lot size for deteriorating items with expiration dates under two-level trade credit financing (2014)A green inventory model with the effect of carbon taxation (2021)Hybrid price and stock dependent inventory model for perishable goods with advance payment related discount facilities under preservation technology (2021)A sustainable flexible manufacturing–remanufacturing model with improved service and green investment under variable demand (2022)Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives (1999)Common method biases in behavioral research: A critical review of the literature and recommended remedies. (2003)User Acceptance of Information Technology: Toward A Unified View1 (2003)Factors influencing the adoption postponement of mobile payment services in the hospitality sector during a pandemic (2020)Has financial attitude impacted the trading activity of retail investors during the COVID-19 pandemic? (2020)Positive and negative word of mouth (WOM) are not necessarily opposites: A reappraisal using the dual factor theory (2020)Principles and Practice of Structural Equation Modeling (1998)Principles and Practice of Structural Equation Modeling (2012)Impact of apps aesthetics on revisit intentions of food delivery apps: The mediating role of pleasure and arousal (2021)Online food delivery: A systematic synthesis of literature and a framework development (2022)Building brand engagement in metaverse commerce: The role of branded non-fungible tokens (BNFTs) (2023)Structural equation modeling in practice: A review and recommended two-step approach. (1988)A new criterion for assessing discriminant validity in variance-based structural equation modeling (2014)When to use and how to report the results of PLS-SEM (2018)Applied Artificial Intelligence and user satisfaction: Smartwatch usage for healthcare in Bangladesh during COVID-19 (2021)Effects of logistics service quality and price fairness on customer repurchase intention: The moderating role of cross-border e-commerce experiences (2022)The intricate relationships of consumers’ loyalty and their perceptions of service quality, price and satisfaction in restaurant service (2022)Integrating Bricks with Clicks: Retailer-Level and Channel-Level Outcomes of Online–Offline Channel Integration (2015)Offline Showrooms in Omnichannel Retail: Demand and Operational Benefits (2017)
this work references cited by second hop

References

  • 2012Integration of Online and Offline Channels in Retail: The Impact of Sharing Reliable Inventory Availability Information713 cited
  • 2017Social media marketing: Comparative effect of advertisement sources589 cited
  • 2021The effects of service quality, perceived value and trust in home delivery service personnel on customer satisfaction: Evidence from a developing country481 cited
  • 2016Online and Offline Information for Omnichannel Retailing470 cited
  • 2021Revisiting food delivery apps during COVID-19 pandemic? Investigating the role of emotions244 cited
  • 2020Why do people use and recommend m-wallets?211 cited
  • 2016Pricing and lot-sizing polices for perishable goods when the demand depends on selling price, displayed stocks, and expiration date188 cited
  • 2017Omnichannel Service Operations with Online and Offline Self-Order Technologies171 cited
  • 2018Pricing and lot-sizing decisions for perishable goods when demand depends on selling price, reference price, product freshness, and displayed stocks158 cited
  • 2020Inventory models for perishable items with advanced payment, linearly time-dependent holding cost and demand dependent on advertisement and selling price157 cited
  • 2019Impact of sales Promotion's benefits on perceived value: Does product category moderate the results?157 cited
  • 2018Manufacturer encroachment with advertising137 cited
  • 2020Impact of a “Buy-online-and-pickup-in-store” Channel on Price and Quality Decisions in a Supply Chain

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work

107 cited
  • 2017Dynamic Pricing with Demand Learning and Reference Effects96 cited
  • 2022Advertisement policy for dual-channel within emissions-controlled flexible production system85 cited
  • 2022Manufacturer encroachment and channel conflicts: A systematic review of the literature84 cited
  • Cited by

    • 2024Dynamic pricing strategies for efficient inventory management with auto-correlative stochastic demand forecasting using exponential smoothing method25 cited
    • 2025Green investment, replenishment strategy, and advance payment policy in two warehouse flexible Inventory system: A lesson learned from COVID-1916 cited
    • 2025The impact of online customer service and store features on consumer experience and willingness to revisit their preferred online store14 cited