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Is online-to-offline customer care support essential for consumer service? · Study

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ArticleIs online-to-offline customer care support essential for consumer service?

Biswajit Sarkar2023

Article2023

Is online-to-offline customer care support essential for consumer service?

Biswajit Sarkar · Bikash Koli Dey

27 citations·0/0 files stored·Journal of Retailing and Consumer Services

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Supply Chain and Inventory Management Consumer Market Behavior and Pricing Consumer Retail Behavior Studies

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References

2012Integration of Online and Offline Channels in Retail: The Impact of Sharing Reliable Inventory Availability Information 2017Social media marketing: Comparative effect of advertisement sources 2021The effects of service quality, perceived value and trust in home delivery service personnel on customer satisfaction: Evidence from a developing country 2016Online and Offline Information for Omnichannel Retailing 2021Revisiting food delivery apps during COVID-19 pandemic? Investigating the role of emotions 2020Why do people use and recommend m-wallets?2016Pricing and lot-sizing polices for perishable goods when the demand depends on selling price, displayed stocks, and expiration date 2017Omnichannel Service Operations with Online and Offline Self-Order Technologies

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2024Dynamic pricing strategies for efficient inventory management with auto-correlative stochastic demand forecasting using exponential smoothing method 2025Green investment, replenishment strategy, and advance payment policy in two warehouse flexible Inventory system: A lesson learned from COVID-19 2025The impact of online customer service and store features on consumer experience and willingness to revisit their preferred online store

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Details

Year2023

Typearticle

Published2023-08-10

VenueJournal of Retailing and Consumer Services

ISSN-L0969-6989

Languageen

Citations27

Files0 public / 0

ShelfSupply Chain and Inventory Management

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doi10.1016/j.jretconser.2023.103474

openalex_workW4385736094

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