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Effects of automated teller machine service quality on customer satisfaction: Evidence from commercial bank of Ethiopia
16 references·1 citing·34 second hop
Effects of automated teller machine service quality on customer satisfaction: Evidence from commercial bank of Ethiopia (2023)Effects of automated teller machine servi…A primer on partial least squares structural equation modeling (PLS-SEM) (2015)A primer on partial least squ…Partial Least Squares Structural Equation Modeling: Rigorous Applications, Better Results and Higher Acceptance (2013)Partial Least Squares Structu…PLS-SEM: Indeed a Silver Bullet (2011)PLS-SEM: Indeed a Silver Bull…Marketing metrics: the definitive guide to measuring marketing performance (2010)Marketing metrics: the defini…The role of security, privacy, usability and reputation in the development of online banking (2007)The role of security, privacy…E-S-QUAL (2004)E-S-QUALeTailQ: dimensionalizing, measuring and predicting etail quality (2003)eTailQ: dimensionalizing, mea…E‐service quality: a model of virtual service quality dimensions (2003)E‐service quality: a model of…The relationship between service quality and customer satisfaction – a factor specific approach (2002)The relationship between serv…Service Quality Delivery through Web Sites: A Critical Review of Extant Knowledge (2002)Service Quality Delivery thro…Research Methods for Business Students (2000)Research Methods for Business…Applications of structural equation modeling in marketing and consumer research: A review (1996)Applications of structural eq…Alternative Ways of Assessing Model Fit (1992)Alternative Ways of Assessing…User Acceptance of Computer Technology: A Comparison of Two Theoretical Models (1989)User Acceptance of Computer T…SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)SERVQUAL: A multiple-Item Sca…On the Evaluation of Structural Equation Models (1988)On the Evaluation of Structur…Electronic Banking Ease of Use, Usefulness, Value, and Innovation Influencing Customer Satisfaction (2025)Electronic Banking Ease of Us…Strategic Management and Marketing in the Service Sector (1984)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Measuring Service Quality: A Reexamination and Extension (1992)The Behavioral Consequences of Service Quality (1996)Evolving to a New Dominant Logic for Marketing (2003)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Structural equation modeling in practice: A review and recommended two-step approach. (1988)A new criterion for assessing discriminant validity in variance-based structural equation modeling (2014)Partial least squares structural equation modeling (PLS-SEM) (2014)When to use and how to report the results of PLS-SEM (2018)Structural Model Evaluation and Modification: An Interval Estimation Approach (1990)Fit indices in covariance structure modeling: Sensitivity to underparameterized model misspecification. (1998)Evaluating Goodness-of-Fit Indexes for Testing Measurement Invariance (2002)Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)Understanding Attitudes and Predicting Social Behavior (1980)Self-efficacy mechanism in human agency. (1982)A Theoretical Extension of the Technology Acceptance Model: Four Longitudinal Field Studies (2000)User Acceptance of Information Technology: Toward A Unified View1 (2003)Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology (1989)Customer perceived value, satisfaction, and loyalty: The role of switching costs (2004)An Updated and Streamlined Technology Readiness Index (2014)Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives (1999)Consumer e-shopping acceptance: Antecedents in a technology acceptance model (2008)Understanding Customer Experience Throughout the Customer Journey (2016)The partial least squares approach for structural equation modeling. (1998)A primer on partial least squares structural equation modeling (PLS-SEM) (2014)Significance tests and goodness of fit in the analysis of covariance structures. (1980)PSYCHOLOGICAL, EMPOWERMENT IN THE WORKPLACE: DIMENSIONS, MEASUREMENT AND VALIDATION. (1995)An assessment of the use of partial least squares structural equation modeling in marketing research (2011)The role of music in adolescents' mood regulation (2006)Survey response rate levels and trends in organizational research (2008)TWO CRITERIA FOR GOOD MEASUREMENTS IN RESEARCH: VALIDITY AND RELIABILITY (2017)Common Beliefs and Reality About PLS (2014)Assessing measurement model quality in PLS-SEM using confirmatory composite analysis (2019)
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527 cited
  • 2007The role of security, privacy, usability and reputation in the development of online banking395 cited
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    • 2025Electronic Banking Ease of Use, Usefulness, Value, and Innovation Influencing Customer Satisfaction7 cited