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Customer acceptability towards AI-enabled digital banking: a PLS-SEM approach
16 references·2 citing·38 second hop
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Evidence from China’s banking industry (2022)Significance tests and goodness of fit in the analysis of covariance structures. (1980)On the Evaluation of Structural Equation Models (1988)Understanding the social sustainability of the Metaverse by integrating UTAUT2 and big five personality traits: A hybrid SEM-ANN approach (2022)Perceptions and Acceptance of Artificial Intelligence: A Multi-Dimensional Study (2023)Influencer marketing on TikTok: The effectiveness of humor and followers’ hedonic experience (2022)Does AI-Driven Technostress Promote or Hinder Employees’ Artificial Intelligence Adoption Intention? A Moderated Mediation Model of Affective Reactions and Technical Self-Efficacy (2024)
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References

  • 1981Evaluating Structural Equation Models with Unobservable Variables and Measurement Error108,884 cited
  • 1989Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology68,271 cited
  • 2018When to use and how to report the results of PLS-SEM27,424 cited
  • 2019Artificial Intelligence in FinTech: understanding robo-advisors adoption among customers846 cited
  • 2021Intention to use analytical artificial intelligence (AI) in services – the effect of technology readiness and awareness433 cited
  • 2020What drives FinTech adoption? A multi-method evaluation using an adapted technology acceptance model432 cited
  • 2020Shopping intention at AI-powered automated retail stores (AIPARS)428 cited
  • 2020Fintech: what’s old, what’s new?395 cited
  • 2021A new acceptance model for artificial intelligence with extensions to UTAUT2: An empirical study in three segments of application364 cited
  • 2020Trust, transparency, and openness: How inclusion of cultural values shapes Nordic national public policy strategies for artificial intelligence (AI)338 cited
  • 2021Adoption of artificial intelligence in banking services: an empirical analysis328 cited
  • 2018Relationship banking and information technology: the role of artificial intelligence and FinTech266 cited
  • 2021Digital servitization value co-creation framework for AI services: a research agenda for digital transformation in financial service ecosystems

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253 cited
  • 2021Chatbots: Security, privacy, data protection, and social aspects249 cited
  • 2022Exploring users' adoption intentions in the evolution of artificial intelligence mobile banking applications: the intelligent and anthropomorphic perspectives237 cited
  • 2021Digital Banking in Northern India: The Risks on Customer Satisfaction228 cited
  • Cited by

    • 2025Stimulus-organism-response framework of decision-makers intention to adopt generative AI to replace entry-level jobs: The moderating impact of personality traits19 cited
    • 2025An empirical examination of the adoption of artificial intelligence in banking services: the case of Mongolia18 cited