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Enhancing quality requirements management in retailing industry: The role of Quality Function Deployment
16 references·0 citing·51 second hop
Enhancing quality requirements management in retailing industry: The role of Quality Function Deployment (2023)Enhancing quality requirements management…Triangulation in industrial qualitative case study research: Widening the scope (2020)Triangulation in industrial q…Technology-enabled personalization in retail stores: Understanding drivers and barriers (2020)Technology-enabled personaliz…Research on the influence of after-sales service quality factors on customer satisfaction (2020)Research on the influence of …How the COVID-19 Pandemic May Change the World of Retailing (2020)How the COVID-19 Pandemic May…Managing Status: How Luxury Brands Shape Class Subjectivities in the Service Encounter (2017)Managing Status: How Luxury B…Linking pop-up brand stores to brand experience and word of mouth: The case of luxury retail (2016)Linking pop-up brand stores t…Seeking Qualitative Rigor in Inductive Research (2012)Seeking Qualitative Rigor in …Retail Luxury Strategy: Assembling Charisma through Art and Magic (2011)Retail Luxury Strategy: Assem…The moderating roles of risk and efficiency on the relationship between logistics performance and customer loyalty in e-commerce (2010)The moderating roles of risk …Luxury brand marketing – The experience is everything! (2009)Luxury brand marketing – The …Theory Building From Cases: Opportunities And Challenges (2007)Theory Building From Cases: O…Crafting Brand Authenticity: The Case of Luxury Wines* (2005)Crafting Brand Authenticity: …Customer Value, Satisfaction, Loyalty, and Switching Costs: An Illustration From a Business-to-Business Service Context (2004)Customer Value, Satisfaction,…A SERVQUAL and QFD approach to total quality education (2004)A SERVQUAL and QFD approach t…Quality function deployment: A literature review (2002)Quality function deployment: …Green QFD-II: A life cycle approach for environmentally conscious manufacturing by integrating LCA and LCC into QFD matrices (1999)Green QFD-II: A life cycle ap…Coefficient Alpha and the Internal Structure of Tests (1951)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Comparing alternative instruments to measure service quality in higher education (2009)Service quality in higher education (2009)Does e-learning service quality influence e-learning student satisfaction and loyalty? Evidence from Vietnam (2019)The Discovery of Grounded Theory: Strategies for Qualitative Research. (1968)Naturalistic inquiry (1985)Basics of qualitative research : techniques and procedures for developing grounded theory (1998)Process Studies of Change in Organization and Management: Unveiling Temporality, Activity, and Flow (2013)Digital transformation by SME entrepreneurs: A capability perspective (2017)Building dynamic capabilities for digital transformation: An ongoing process of strategic renewal (2018)Understanding Attitudes and Predicting Social Behavior (1980)On the Evaluation of Structural Equation Models (1988)The Commitment-Trust Theory of Relationship Marketing (1994)Relationship quality as a predictor of B2B customer loyalty (2006)Word-of-mouth communications in marketing: a meta-analytic review of the antecedents and moderators (2008)Understanding customer satisfaction and loyalty: An empirical study of mobile instant messages in China (2009)The Experiential Aspects of Consumption: Consumer Fantasies, Feelings, and Fun (1982)Experiential Marketing (1999)Luxury fashion brand consumers in China: Perceived value, fashion lifestyle, and willingness to pay (2011)From experiential psychology to consumer experience (2014)Sustainable Luxury Marketing: A Synthesis and Research Agenda (2019)Welcome to the experience economy (2019)Building Theories from Case Study Research (1989)Conceptualizing, Measuring, and Managing Customer-Based Brand Equity (1993)In Search of Authenticity* (2005)Theorising from case studies: Towards a pluralist future for international business research (2010)Measuring consumer-based brand authenticity (2013)The House of Quality (1988)Quality Function Deployment : Integrating Customer Requirements into Product Design (1990)The Voice of the Customer (1993)A systematic approach to quality function deployment with a full illustrative example (2004)Customer involvement in new product development (2005)Review, analysis and classification of the literature on QFD—Types of research, difficulties and benefits (2008)The Presentation of Self in Everyday Life. (1956)Who is the Celebrity Endorser? Cultural Foundations of the Endorsement Process (1989)Explaining variation in conspicuous luxury consumption: An individual differences' perspective (2014)The Discovery of Grounded Theory (2017)Managing the Tradition and Innovation Paradox in Family Firms: A Family Imprinting Perspective (2019)The Discovery of Grounded Theory; Strategies for Qualitative Research (1968)Case Study Research: Design and Methods (1991)Socioemotional Wealth in Family Firms (2012)The Managed Heart: Commercialization of Human Feeling (1984)An Invitation to Reflexive Sociology. (1993)Asking Questions with Reflexive Focus: A Tutorial on Designing and Conducting Interviews (2017)Organizations and Societal Economic Inequality: A Review and Way Forward (2019)Customers’ motivation to engage with luxury brands on social media (2020)COVID-19 and retail: The catalyst for e-commerce in Belgium? (2021)Psychological factors and consumer behavior during the COVID-19 pandemic (2021)Contextualizing small business resilience during the COVID-19 pandemic: evidence from small business owner-managers (2022)
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References

  • 2007Theory Building From Cases: Opportunities And Challenges16,654 cited
  • 2012Seeking Qualitative Rigor in Inductive Research13,176 cited
  • 2004Customer Value, Satisfaction, Loyalty, and Switching Costs: An Illustration From a Business-to-Business Service Context1,829 cited
  • 2002Quality function deployment: A literature review1,092 cited
  • 2005Crafting Brand Authenticity: The Case of Luxury Wines*876 cited
  • 2009Luxury brand marketing – The experience is everything!568 cited
  • 2020How the COVID-19 Pandemic May Change the World of Retailing494 cited
  • 2011Retail Luxury Strategy: Assembling Charisma through Art and Magic450 cited
  • 2017Managing Status: How Luxury Brands Shape Class Subjectivities in the Service Encounter277 cited
  • 2004A SERVQUAL and QFD approach to total quality education255 cited
  • 2020Triangulation in industrial qualitative case study research: Widening the scope254 cited
  • 2016Linking pop-up brand stores to brand experience and word of mouth: The case of luxury retail215 cited
  • 2020Research on the influence of after-sales service quality factors on customer satisfaction212 cited
  • 2020Technology-enabled personalization in retail stores: Understanding drivers and barriers211 cited
  • 1999

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Green QFD-II: A life cycle approach for environmentally conscious manufacturing by integrating LCA and LCC into QFD matrices
200 cited
  • 2010The moderating roles of risk and efficiency on the relationship between logistics performance and customer loyalty in e-commerce187 cited
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