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What Determines Customers’ Choice of a Bank? Evidence from Sokoto-Nigeria
16 references·0 citing·44 second hop
What Determines Customers’ Choice of a Bank? Evidence from Sokoto-Nigeria (2018)What Determines Customers’ Choice of a Ba…Factors Influencing the Choice of Commercial Banks by University Students in South Africa (2011)Factors Influencing the Choic…Bank Selection Criteria in the Iranian Retail Banking Industry (2011)Bank Selection Criteria in th…Factors Determining Bank’s Selection and Preference in Nigerian Retail Banking (2010)Factors Determining Bank’s Se…Retail bank selection in developed and developing countries: A cross‐national study of students' bank‐selection criteria (2009)Retail bank selection in deve…Customer Demographics Affecting Bank Selection Criteria, Preference, and Market Segmentation: Study on Domestic Islamic Banks in Bangladesh (2009)Customer Demographics Affecti…Commercial Bank Selection: Comparison between Single and Multiple Bank Users in Malaysia (2009)Commercial Bank Selection: Co…Commercial Bank Selection: The Case of Undergraduate Students in Malaysia (2008)Commercial Bank Selection: Th…Factors affecting the adoption of Internet Banking in Hong Kong—implications for the banking sector (2007)Factors affecting the adoptio…Customer knowledge and choice criteria in retail banking (2002)Customer knowledge and choice…Singapore’s undergraduates: how they choose which bank to patronise (2001)Singapore’s undergraduates: h…Bank selection criteria employed by college students in Bahrain: an empirical analysis (2001)Bank selection criteria emplo…A study of bank selection decisions in Singapore using the Analytical Hierarchy Process (2000)A study of bank selection dec…Services considered important to business customers and determinants of bank selection in Kuwait: a segmentation analysis (1997)Services considered important…Retail banking in Nordic countries: the case of Finland (1995)Retail banking in Nordic coun…Customer Preferences for Financial Services: An Analysis (1994)Customer Preferences for Fina…Commercial Bank Selection in Turkey (1991)Commercial Bank Selection in …Optimization by the Analytic Hierarchy Process (1979)Decision making for leaders (1985)The Analytic Hierarchy Process (1985)Evaluation of alternative fuels for residential heating in Turkey using analytic network process (ANP) with group decision-making (2004)Using analytic hierarchy process (AHP) to improve human performance: An application of multiple criteria decision making problem (2004)Fuzzy performance evaluation in Turkish Banking Sector using Analytic Hierarchy Process and TOPSIS (2009)Principles of Marketing (1972)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Bank Patronage Factors of Muslim and Non‐Muslim Customers (1994)A study of customer choice criteria for multiple bank users (2004)An analysis of students' knowledge and choice criteria in retail bank selection in sub‐Saharan Africa (2011)A model of customer-centric banking practices for corporate clients in Bangladesh (2016)Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology (1989)User Acceptance of Computer Technology: A Comparison of Two Theoretical Models (1989)Factors influencing the adoption of internet banking: An integration of TAM and TPB with perceived risk and perceived benefit (2008)Understanding the Internet banking adoption: A unified theory of acceptance and use of technology and perceived risk application (2013)The influence of eWOM in social media on consumers’ purchase intentions: An extended approach to information adoption (2016)Bank Selection Decisions and Market Segmentation (1976)Corporate marketing and service brands ‐ Moving beyond the fast‐moving consumer goods model (2001)A fuzzy MCDM approach for evaluating banking performance based on Balanced Scorecard (2009)Review of Psychometric theory (2nd ed.). (1979)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Marketing management: analysis. planning. implementation and control (2000)Bank Selection Criteria Employed by MBA Students in Delhi: An Empirical Analysis (2010)Determinants of bank selection in the United Arab Emirates (2013)Understanding the Service Quality and Customer Satisfaction of Mobile Banking in Bangladesh: Using a Structural Equation Model (2018)Banking behavior of Islamic bank customers: perspectives and implications (1998)Dimensions of price satisfaction: a study in the retail banking industry (2006)Impact of Customer Satisfaction on Customer Loyalty and Intentions to Switch: Evidence from Banking Sector of Pakistan (2011)Does higher education service quality effect student satisfaction, image and loyalty? (2016)Bank and Product Selection: Hong Kong (1992)The behavioral consequences of PC banking (1998)Marketing Research (1970)Issues and Advances in Segmentation Research (1978)Market Segmentation, Product Differentiation, and Marketing Strategy (1987)Determinants of customer satisfaction in Islamic banking: evidence from Iran (2011)Empirical Investigation of Customers’ Perception and AdoptionTowards Islamic Banking Services in Morocco (2012)Islamic-bank selection criteria in Malaysia: an AHP approach (2012)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Customer Channel Migration (2008)Performance evaluation with fuzzy VIKOR and AHP method based on customer satisfaction in Turkish banking sector (2013)Services Used and Factors Considered Important in Selecting a Bank: An Investigation across Diverse Demographic Segments (1986)Customer satisfaction and retail banking: an assessment of some of the key antecedents of customer satisfaction in retail banking (2002)
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References

  • 2007Factors affecting the adoption of Internet Banking in Hong Kong—implications for the banking sector444 cited
  • 2001Bank selection criteria employed by college students in Bahrain: an empirical analysis344 cited
  • 1994Customer Preferences for Financial Services: An Analysis203 cited
  • 2000A study of bank selection decisions in Singapore using the Analytical Hierarchy Process173 cited
  • 2002Customer knowledge and choice criteria in retail banking108 cited
  • 1995Retail banking in Nordic countries: the case of Finland104 cited
  • 1997Services considered important to business customers and determinants of bank selection in Kuwait: a segmentation analysis103 cited
  • 2009Customer Demographics Affecting Bank Selection Criteria, Preference, and Market Segmentation: Study on Domestic Islamic Banks in Bangladesh96 cited
  • 2001Singapore’s undergraduates: how they choose which bank to patronise90 cited
  • 1991Commercial Bank Selection in Turkey89 cited
  • 2011Factors Influencing the Choice of Commercial Banks by University Students in South Africa80 cited
  • 2009Retail bank selection in developed and developing countries: A cross‐national study of students' bank‐selection criteria65 cited
  • 2008Commercial Bank Selection: The Case of Undergraduate Students in Malaysia42 cited
  • 2009Commercial Bank Selection: Comparison between Single and Multiple Bank Users in Malaysia

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42 cited
  • 2010Factors Determining Bank’s Selection and Preference in Nigerian Retail Banking33 cited
  • 2011Bank Selection Criteria in the Iranian Retail Banking Industry31 cited
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