References

• 1981Evaluating Structural Equation Models with Unobservable Variables and Measurement Error108,884 cited
• 2014A new criterion for assessing discriminant validity in variance-based structural equation modeling38,283 cited
• 2018When to use and how to report the results of PLS-SEM27,424 cited
• 2015Common Method Bias in PLS-SEM10,154 cited
• 2016Understanding Customer Experience Throughout the Customer Journey5,744 cited
• 1980Translation and content analysis of oral and written materials3,570 cited
• 2015From Multi-Channel Retailing to Omni-Channel Retailing2,598 cited
• 2017The Future of Retailing1,192 cited
• 2019Mobile food ordering apps: An empirical study of the factors affecting customer e-satisfaction and continued intention to reuse782 cited
• 2004Customer retailer loyalty in the context of multiple channel strategies610 cited
• 2020Consumer decision‐making in omnichannel retailing: Literature review and future research agenda403 cited
• 2016Omnichannel Customer Behavior: Key Drivers of Technology Acceptance and Use and Their Effects on Purchase Intention393 cited
• 2019Conceptualization of omnichannel customer experience and its impact on shopping intention: A mixed-method approach392 cited
• 2018Channel integration quality, perceived fluency and omnichannel service usage: The moderating roles of internal and external usage experience