Shift work, workload, and professionalism related motivators affecting job satisfaction: An empirical study among medical laboratory technicians

Abstract

In health care industry, satisfaction of employees of all categories (medical, paramedical, and non-medical) towards their work and organization is paramount, because it determines not only commitment, involvement, morale, and productivity of employees, but also decides satisfaction of patients and promotion of organization’s reputation. Although all categories of employees contribute, in different ways, to the patient care activities, the contribution of medical laboratory technicians plays a crucial role in assisting doctors and surgeons to diagnose the underlying diseases of patients. Thus, medical laboratory technicians play a supplier role, and their primary duty is to satisfy the doctors and surgeons, who are actually their internal customers. Therfore, job satisfaction of laboratory technicians is paramount in bringing out right outcome from medical personnel. Lack of satisfaction of medical laboratory technicians would paralyse right diagnosis of the patients, which in turn not only endangers the life of patients, but also paralyses the reputation of organizations. In view of this concept, this survey, as a quantitative and empirical based descriptive research work, has been undertaken in Tirunelveli city of Tamil Nadu, India with the objective of analysing the perception of the medical laboratory technicians working at the private multi-speciality hospitals. The study has chosen 100 respondents using both convenience and judgement sampling techniques, and from the chosen respondents the primary data have been collected administering the structured self-made questionnaire. The secondary data have been collected from both books and journals. The study has used the tools – percentage, mean, standard deviation and co-efficient of variation – to analyse the primary data. The analysis of the data have discovered that majority of the respondents has perceived the following factors as “highly dissatisfied”: two-shift work system with 12-hour duty, equality in allocation of work load, unambiguous job description, and clarity of what management expects from employees, performing multiple tasks at the same time, respect from higher authorities and medical personnel, receiving orders from multiple sources bypassing the hierarchy. Similarly, most respondents have perceived the following factors as “dissatisfied”: fairness in the work schedule, fairness in changes made in the work, approach of the higher officials in front of patients and other staffs and performing non-professional tasks.

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