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Enhancing User Satisfaction in Indonesia’s e-wallet Market: A Comprehensive Analysis of Factors and Priorities
16 references·0 citing·38 second hop
Enhancing User Satisfaction in Indonesia’s e-wallet Market: A Comprehensive Analysis of Factors and Priorities (2023)Enhancing User Satisfaction in Indonesia’…How perceived trust mediates merchant's intention to use a mobile wallet technology (2019)How perceived trust mediates …Determining factors in the adoption and recommendation of mobile wallet services in India: Analysis of the effect of innovativeness, stress to use and social influence (2019)Determining factors in the ad…Mobile payment is not all the same: The adoption of mobile payment systems depending on the technology applied (2018)Mobile payment is not all the…Examining the role of trust and quality dimensions in the actual usage of mobile banking services: An empirical investigation (2018)Examining the role of trust a…Customer experience challenges: bringing together digital, physical and social realms (2018)Customer experience challenge…Consumer adoption versus rejection decisions in seemingly similar service innovations: The case of the Internet and mobile banking (2016)Consumer adoption versus reje…Consumer adoption of mobile banking in Jordan (2016)Consumer adoption of mobile b…Satisfaction: A Behavioral Perspective on the Consumer (2014)Satisfaction: A Behavioral Pe…An investigation of users’ continuance intention towards mobile banking in China (2014)An investigation of users’ co…Generic technology‐based service quality dimensions in banking (2011)Generic technology‐based serv…E-S-QUAL (2004)E-S-QUALUser Acceptance of Information Technology: Toward A Unified View1 (2003)User Acceptance of Informatio…Exploring the Implications of M-Commerce for Markets and Marketing (2002)Exploring the Implications of…Understanding Information Systems Continuance: An Expectation-Confirmation Model1 (2001)Understanding Information Sys…The Nature and Determinants of Customer Expectations of Service (1993)The Nature and Determinants o…Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology (1989)Perceived Usefulness, Perceiv…Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)Self-efficacy mechanism in human agency. (1982)User Acceptance of Computer Technology: A Comparison of Two Theoretical Models (1989)A Theoretical Extension of the Technology Acceptance Model: Four Longitudinal Field Studies (2000)A new criterion for assessing discriminant validity in variance-based structural equation modeling (2014)The theory of planned behavior (1991)Older Adults' Reasons for Using Technology while Aging in Place (2015)Diffusion of Innovations 1 (2019)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Common Method Variance in IS Research: A Comparison of Alternative Approaches and a Reanalysis of Past Research (2006)Technology Acceptance Model 3 and a Research Agenda on Interventions (2008)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)A Dynamic Process Model of Service Quality: From Expectations to Behavioral Intentions (1993)Reassessment of Expectations as a Comparison Standard in Measuring Service Quality: Implications for Further Research (1994)SERVPERF versus SERVQUAL: Reconciling Performance-Based and Perceptions-Minus-Expectations Measurement of Service Quality (1994)Alternative Ways of Assessing Model Fit (1992)Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives (1999)Consumer e-shopping acceptance: Antecedents in a technology acceptance model (2008)An Updated and Streamlined Technology Readiness Index (2014)Understanding Customer Experience Throughout the Customer Journey (2016)Consumer Acceptance and Use of Information Technology: Extending the Unified Theory of Acceptance and Use of Technology1 (2012)Customer experience: fundamental premises and implications for research (2020)Moving the Customer Experience Field Forward: Introducing the Touchpoints, Context, Qualities (TCQ) Nomenclature (2020)Setting the future of digital and social media marketing research: Perspectives and research propositions (2020)A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)Research Methods for Business Students (2003)Mobile food ordering apps: An empirical study of the factors affecting customer e-satisfaction and continued intention to reuse (2019)Role of institutional pressures and resources in the adoption of big data analytics powered artificial intelligence, sustainable manufacturing practices and circular economy capabilities (2020)Intentions to Use Mobile Services: Antecedents and Cross-Service Comparisons (2005)The Impact of New Media on Customer Relationships (2010)Online Customer Experience in e-Retailing: An empirical model of Antecedents and Outcomes (2012)Predicting mobile wallet resistance: A two-staged structural equation modeling-artificial neural network approach (2019)An innovation resistance theory perspective on mobile payment solutions (2020)Quality, satisfaction and behavioral intentions (2000)Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach (2001)CB-SEM vs PLS-SEM methods for research in social sciences and technology forecasting (2021)
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References

  • 1989Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology68,271 cited
  • 2003User Acceptance of Information Technology: Toward A Unified View144,945 cited
  • 2001Understanding Information Systems Continuance: An Expectation-Confirmation Model18,741 cited
  • 2004E-S-QUAL3,962 cited
  • 2014Satisfaction: A Behavioral Perspective on the Consumer3,003 cited
  • 1993The Nature and Determinants of Customer Expectations of Service2,665 cited
  • 2018Customer experience challenges: bringing together digital, physical and social realms849 cited
  • 2016Consumer adoption versus rejection decisions in seemingly similar service innovations: The case of the Internet and mobile banking692 cited
  • 2002Exploring the Implications of M-Commerce for Markets and Marketing683 cited
  • 2018Examining the role of trust and quality dimensions in the actual usage of mobile banking services: An empirical investigation659 cited
  • 2019Determining factors in the adoption and recommendation of mobile wallet services in India: Analysis of the effect of innovativeness, stress to use and social influence599 cited
  • 2018Mobile payment is not all the same: The adoption of mobile payment systems depending on the technology applied525 cited
  • 2016Consumer adoption of mobile banking in Jordan508 cited
  • 2019How perceived trust mediates merchant's intention to use a mobile wallet technology

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426 cited
  • 2011Generic technology‐based service quality dimensions in banking357 cited
  • 2014An investigation of users’ continuance intention towards mobile banking in China342 cited
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