Assessment of E-Ticketing Technology in Concert Website: A Review of Benefits, Profits, and Customer Satisfaction

Abstract

The main objective of this research is to identify how e-tickets will benefit both companies and customers. This study also examines the benefits that will be received by the company and focuses on customer satisfaction with the presence of e-tickets to watch concerts. The problem that is happening at this time is that music concerts are growing so big and there are also more and more fans of concerts. If you continue to use traditional methods such as queuing at the ticket counter, it will take a long time and be less efficient. The existence of a ticket purchase information system can be done using the website which will later get e-tickets to be exchanged when the concert is held. This study uses a systematic literature review as a research method. The methodological stages in this research are planning, implementation, and reporting. From this research it can be seen how much previous research has discussed e-tickets and identified previous research. The results of this study are that previous research has mostly discussed the relationship between e-ticketing and customer satisfaction. The use of information systems in business can be in the form of a website created by the company. E-ticketing in concert ticket sales is important and beneficial for customers who want to go to concerts and also makes companies earn more profits. For further research, more in-depth research can be carried out on how the company handles website ticket sales that experience errors due to heavy traffic.

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