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Smart Tea Utensil Design for Improving Beginners’ Tea Brewing Experience
16 references·0 citing·47 second hop
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References

  • 1985Fuzzy hierarchical analysis3,443 cited
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  • 2016A state-of the-art survey & testbed of fuzzy AHP (FAHP) applications447 cited
  • 2016How to create a realistic customer journey map446 cited
  • 2018Customer journeys: a systematic literature review388 cited
  • 2008Evaluations of pleasurable experiences: The peak-end rule183 cited
  • 2009Towards an integrated approach to “Design for X”: an agenda for decision-based DFX research135 cited
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  • 1996Quality function deployment (QFD) — A means for developing usable products105 cited
  • 2016A Design Process for a Customer Journey Map: A Case Study on Mobile Services63 cited
  • 2016Design for Product Service Supportability (DfPSS) Approach: A State of the Art to Foster Product Service System (PSS) Design43 cited
  • 2020Evaluation of passenger satisfaction of urban multi-mode public transport42 cited
  • 2007Robust QFD: framework and a case study39 cited
  • 2019The PSS design GuRu methodology: guidelines and rules generation to enhance PSS detailed design39 cited
  • 2006Application of quality function deployment launches to enhancing nursing home service quality

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37 cited
  • 2020Quality Function Deployment and Analytic Hierarchy Process: A literature review of their joint application23 cited
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