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Customer participation in manufacturing firms’ new service development: the moderating role of CRM technology
16 references·0 citing·49 second hop
Customer participation in manufacturing firms’ new service development: the moderating role of CRM technology (2023)Customer participation in manufacturing f…Digital servitization business models in ecosystems: A theory of the firm (2019)Digital servitization busines…Business Model Innovation: Opportunities and Barriers (2009)Business Model Innovation: Op…Exploring the financial consequences of the servitization of manufacturing (2008)Exploring the financial conse…A Strategic Framework for Customer Relationship Management (2005)A Strategic Framework for Cus…The Customer Relationship Management Process: Its Measurement and Impact on Performance (2004)The Customer Relationship Man…User Acceptance of Information Technology: Toward A Unified View1 (2003)User Acceptance of Informatio…Understanding customer relationship management (CRM) (2003)Understanding customer relati…Performance Impacts of Information Technology: Is Actual Usage the Missing Link? (2003)Performance Impacts of Inform…An Empirical Investigation of the Effect of Market Orientation and Entrepreneurship Orientation Alignment on Product Innovation (2001)An Empirical Investigation of…Fit indices in covariance structure modeling: Sensitivity to underparameterized model misspecification. (1998)Fit indices in covariance str…Strategic Orientation of the Firm and New Product Performance (1997)Strategic Orientation of the …Market Orientation: Antecedents and Consequences (1993)Market Orientation: Anteceden…Environment, corporate entrepreneurship, and financial performance: A taxonomic approach (1993)Environment, corporate entrep…Market Orientation: The Construct, Research Propositions, and Managerial Implications (1990)Market Orientation: The Const…Structural equation modeling in practice: A review and recommended two-step approach. (1988)Structural equation modeling …Structural Equation Models with Unobservable Variables and Measurement Error: Algebra and Statistics (1981)Structural Equation Models wi…Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Application of confirmatory factor analysis to the study of self-concept: First- and higher order factor models and their invariance across groups. (1985)A Practical Guide To Factorial Validity Using PLS-Graph: Tutorial And Annotated Example (2005)PLS-SEM: Indeed a Silver Bullet (2011)Comparative fit indexes in structural models. 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References

  • 2003User Acceptance of Information Technology: Toward A Unified View144,945 cited
  • 1988Structural equation modeling in practice: A review and recommended two-step approach.41,858 cited
  • 1998Fit indices in covariance structure modeling: Sensitivity to underparameterized model misspecification.12,297 cited
  • 1981Structural Equation Models with Unobservable Variables and Measurement Error: Algebra and Statistics9,798 cited
  • 1993Market Orientation: Antecedents and Consequences4,340 cited
  • 1990Market Orientation: The Construct, Research Propositions, and Managerial Implications4,123 cited
  • 2009Business Model Innovation: Opportunities and Barriers3,850 cited
  • 1997Strategic Orientation of the Firm and New Product Performance2,265 cited
  • 2005A Strategic Framework for Customer Relationship Management2,094 cited
  • 2004The Customer Relationship Management Process: Its Measurement and Impact on Performance1,686 cited
  • 2003Performance Impacts of Information Technology: Is Actual Usage the Missing Link?1,415 cited
  • 2008Exploring the financial consequences of the servitization of manufacturing1,371 cited
  • 2003Understanding customer relationship management (CRM)1,228 cited
  • 1993Environment, corporate entrepreneurship, and financial performance: A taxonomic approach1,218 cited

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  • 2001An Empirical Investigation of the Effect of Market Orientation and Entrepreneurship Orientation Alignment on Product Innovation1,008 cited
  • 2019Digital servitization business models in ecosystems: A theory of the firm1,000 cited
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